Loss on langbprj01-ae1.rd.la.cox.net
Hey there, Still seeing more loss onlangbprj01-ae1.rd.la.cox.net Is there anyway to escalate this to the appropriate individuals at COX ? This is causing a huge problem for me professionally in a work from home setting. This seems to be a consistent issue I have been monitoring closely with various tools for verification. Systematically this appears in various ways everything from latency on applications to overall performance impact. 0/ 100 = 0% | 2 11ms 0/ 100 = 0% 0/ 100 = 0% 10.130.120.1 0/ 100 = 0% | 3 12ms 0/ 100 = 0% 0/ 100 = 0% 100.127.73.70 0/ 100 = 0% | 4 14ms 0/ 100 = 0% 0/ 100 = 0% 100.120.100.4 0/ 100 = 0% | 5 --- 100/ 100 =100% 100/ 100 =100% langbprj01-ae1.rd.la.cox.net [68.1.1.13] 0/ 100 = 0% | 6 27ms 0/ 100 = 0% 0/ 100 = 0% 68.105.30.130 0/ 100 = 0% | 7 223ms 0/ 100 = 0% 0/ 100 = 0% ae1-br01-eqla1.as57976.net [137.221.68.33] 8 hours later : Source to Here This Node/Link Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address 0/ 100 = 0% | 2 11ms 0/ 100 = 0% 0/ 100 = 0% 10.130.120.1 0/ 100 = 0% | 3 12ms 0/ 100 = 0% 0/ 100 = 0% 100.127.73.70 0/ 100 = 0% | 4 14ms 0/ 100 = 0% 0/ 100 = 0% 100.120.100.4 0/ 100 = 0% | 5 --- 100/ 100 =100% 100/ 100 =100% langbprj01-ae1.rd.la.cox.net [68.1.1.13] 0/ 100 = 0% | 6 28ms 0/ 100 = 0% 0/ 100 = 0% 68.105.30.130 0/ 100 = 0% | 7 189ms 0/ 100 = 0% 0/ 100 = 0% ae1-br01-eqla1.as57976.net [137.221.68.33]1.1KViews0likes5CommentsPacket Loss and Terrible Route
Greetings, I've been having the same issue for a while now. I've have 3 different techs out to my house just to say "the issue isn't here". I've been trying to get this issue escalated to COX network department and I'm getting nowhere so I'm posting here. I am seeing 90%+ packet loss in my traceroutes to cox.com. I've tried doing the same tests using IP instead of DNS with the same results. My troubleshooting shows packet loss on level3 routing hops. Sometimes my traffic is being routed through Japanese network devices. I am not running a custom firewall, I am not port forwarding or using custom DNS servers. I'm simply using Wifi to connect to cox ISP services and being assigned a bad route. I can't believe there isn't some sort of monitoring for this on Cox's end and I also can't believe how difficult it is to get someone to actually look at the issue. Test results below. https://imgur.com/pZd7g6q https://imgur.com/XA7L9592KViews0likes4CommentsIPv6 Routing using Arris TG2472 modem (Cox Wireless modem) & Juniper SRX firewall
Hi All, I was about to ask if anyone had this working, but figured it out and thought I'd share as this would be gold information for a few with the need. I have a Juniper SRX240 setup behind the Arris TG2472 modem. The modem can do IPv6 and will pull an address using SLAAC. Any, the Arris modem is using a link-local as the gateway. It says the link-local is FE80::226:99FF:FE89:EBD9. On my juniper, I entered the command, 'set routing-options rib inet6.0 static route 0::/0 qualified-next-hop fe80::226:99ff:fe89:ebd9 interface ge-0/0/0.0'. This is the command required to enter a link-local as a next-hop (more or less gateway) for the firewall. I tried to ping google v6 dns (2001:4860:4860::8888) and it didn’t work. I had a client plugged into the Arris modem as well as it was successful, so I checked the IPv6 neighbors on the windows client and didn’t see fe80::226:99ff:fe89:ebd9, but I did see fe80::3e7a:8aff:fefb:3609 (check output below) and more specifically, it is also a router. I changed the Juniper cmd to 'set routing-options rib inet6.0 static route 0::/0 qualified-next-hop fe80::3e7a:8aff:fefb:3609 interface ge-0/0/0.0' and viola….IPv6 Magic! So, I don’t even see the link-local that the Arris modem says it sees, but whatever…likely a bug. This is now working. BTW, you get a /60, so I am testing using routed /64’s behind each other to see if that works. It should, but you never can tell with cheaper gear. Happy routing! C:\WINDOWS\system32>netsh interface ipv6 show neighbors Interface 6: External (Note, this is what I named my NIC, yours will likely be Local Area Connection 1). Internet Address Physical Address Type -------------------------------------------- ----------------- ----------- 2600:8801:9600:a60::27 64-87-88-4f-53-00 Reachable (Router) 2600:8801:9600:a60:dc0b:16ff:7396:46a3 30-f9-ed-b9-d5-ec Stale fe80::2021:1669:3f57:ffe4 00-00-00-00-00-00 Unreachable fe80::3987:e30a:9749:495f 00-00-00-00-00-00 Unreachable fe80::3e7a:8aff:fefb:3609 3c-7a-8a-fb-36-09 Reachable (Router) fe80::42b4:f003:e8f9:7f01 Unreachable Unreachable fe80::59e4:f17b:7bc0:d5b7 08-3e-8e-c1-a9-1d Stale fe80::6c9b:c68e:caa:d83f 30-f9-ed-b9-d5-ec Stale fe80::d01d:4ba:5d4a:6273 00-00-00-00-00-00 Unreachable4.7KViews0likes3Comments
bad routing server causing high latency
Ok so i was wondering why i had always had the minimum of 50 ping to any server i tested never below 50 i didn't really think much f it till riot games creator of the game League Of Legends made a post of more centralized north american servers they left an ip to ping expecting to be in the 30~50 range of ping i pinged the server only to get results of 73 ping from my location i noticed people who live in Miami and other southern parts of Florida showing there tracerts of around 45-50 ping using isp's such as Comcast and centrylink keep in mind they are moving the servers from PortlandOregon to Chicago with me living in the panhandle ofFloridagoing from 90 avg ping to 73 isnt a big change for how big themileage fromPortlandtoChicagois anyways i was at a neighbors house who has centrylink i was testing his internet noticing i was getting around a average of 6 ping to a serverapproximately120 miles away and i tested at myhouse only to get thestandard 50 ms ping so after looking through tracertsi believe this serverdalsbprj01-ae1.0.rd.dl.cox.net is the problem with the routing witch is located inAtalanta i was wondering if there is anyway you guys can fix/ or meblockingroutingto this server and i pretty much am sure its this server because pinging servers more west such as inDallasi can getunder 50 ms ping when im not being routed threw this server. Btw i know cox is currently in a deal with riot games so you can use there pop's but this has nothing to do with other servers i have tested and got same results edit also this server:ashbbprj02-ae1.0.rd.as.cox.net17KViews0likes39CommentsWhy is Google Voice suddenly NOT working with COX?
After using COX for over 2 years for both internet & phone suddenly all the calls made to my Google Voice number are are NOT forwarded/routed to our primary Cox phone number correctly, something that has worked perfect until now! Issue: For the last 10 days ALL calls made to the Google voice number will forward to the Cox number which will ring once then 15 to 20 seconds later it will ring one or two more times and no matter how fast you are, answering the Cox phone just gives a dial tone. Testing procedure #1: 1. Did reset cable modem 2. Did reset router 3. Removed and replaced Cox phone number from Google Voice 4. Cox ran test at their end including router reset 4. Cox removed voice-mail from Cox number - tested - and restored Cox voice-mail Result: Same result - Calls made to the Google Voice number ring the Cox number once then 15 to 20 seconds later it will ring one or two more times. Testing procedure #2: 1. Removed and replaced Cox phone number with a Cell number (Verizon) from Google Voice Result: Google Voice forwards calls correctly, no issue however using the Cell phone is not an option! I've removed the Cell phone from my Google Voice number and reattached my Cox number and have the same issue. Note: Even though I'm unable to answer calls I still receive all voice-mail that is recorded. I need this issue resolved immediately and having to post this to get the issue resolved is not a good business model. Placing calls, using Google Voice, through my COX phone number continues to work perfectly well.3.7KViews0likes4Comments
Problem with traffic to Blizzard servers (World of Warcraft) via Cogentco
http://forums.cox.com/forum_home/internet_forum/f/5/t/1146.aspx Here is a link to a thread about an issue that occurred in January where many players were experiencing high latency on World of Warcraft servers mainly due to the Cogentco connection between Cox and AT&T. The issue disappeared awhile ago and now it is happening again where I am getting 100-300 MS on servers where I would usually be at around 20 MS. I'm not sure what was fixed last time in order to solve this problem but I would like some feedback on this issue. I would say the issue started about 3-4 days ago and based on this forum post: http://us.battle.net/wow/en/forum/topic/9793019207 many other Cox Digital Cable users in AZ are experiencing similar issues with high ping due to the Cogentco routing.6.1KViews0likes8Comments
Can I use multiple routers connected to my cable modem?
I have ultimate tier service and was under the impression that I could attach up to 3 devices to my cable modem and presumably, get 3 separate IP addresses that were externally visible. I'd like to switch to a new router, and woudl like to bring it up in parallel to the first router, do all my configuration and switch my house network to the new router. Then, I'd like to use the first router to implement a separate guest network for my house. Recently, I tried to take advantage of this and beforehand asked support a few questions to confirm that it is possble, works like I was assuming, etc. Admittedly, this is an unusual config, but I kept getting "canned" responses describing how I needed to get a router if I wanted to connect multiple computers, etc. I did some tinkering and was unable to get things working. On the new router, I was able to see DHCP requests going out, but never received any responses back. Seemingly, the cable modem wasn't providing additional addresses. Finally, using live chat, I talked with a support rep who seemed confident that what I was describing wasn't possible... That the "multiple computers" thing was referring to situations where customers didn't want to use a router, but instead, connected multiple systems with a simple switch or hub, etc. This was about a week ago. I had other ways of accomplishing what I was looking for, so it really wasn't a big deal, but it seemed that I should have been able to make this work. This morning, on a whim, I tried enabling the WAN interface on my new router again, and, magically, it seemed to be working. The system got an IP address, I was able to connect, etc. Meanwhile, my old router continued to connect and carry the house network as I had hoped, etc. I'm not sure what changed -- perhaps I had some wiring or other error somewhere that I fixed in the interim. Does anyone else have any experience with such a config? Have you been able to make it work as expected? Is it stable, troble-free, etc? Any suggestions for setting up / operating this kind of config with Cox? In general, I really like the service I get from Cox, and I have no real complaints about support's seeming reluctance / inexperience with this kind of config. I'm just curious if I'm going to be able to rely on it, if it really is supposed to work, and if anyone else knows much about it. Thanks for any help! Guy from Hayes14KViews0likes2Comments
Packet Loss and Terrible Route
Greetings, I've been having the same issue for a while now. I've have 3 different techs out to my house just to say "the issue isn't here". I've been trying to get this issue escalated to COX network department and I'm getting nowhere so I'm posting here. I am seeing 90%+ packet loss in my traceroutes to cox.com. I've tried doing the same tests using IP instead of DNS with the same results. My troubleshooting shows packet loss on level3 routing hops. Sometimes my traffic is being routed through Japanese network devices. I am not running a custom firewall, I am not port forwarding or using custom DNS servers. I'm simply using Wifi to connect to cox ISP services and being assigned a bad route. I can't believe there isn't some sort of monitoring for this on Cox's end and I also can't believe how difficult it is to get someone to actually look at the issue. Test results below. https://imgur.com/pZd7g6q https://imgur.com/XA7L959
