payments

3 Topics

I wanted to know about making a partial payment
I couldn't afford to make a full payment this month and so I paid what I could $25 of $52 dollars. Will I be shut off? I'm having a hard time getting unemployment in Nevada and so it was all I could. Will Cox work with me? I don't want to lose my internet since it gives me the ability to potentially work from home. However I also am finding it very hard to be in contact with Cox during normal hours as well. Can I get help through email support? I don't find a answer to this question anywhere.
Rosefirelite
5 years ago Place Internet
1.2KViews
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1Comment
Billing increased over time
Why is it that my internet bill has increased over time without prior notification? Is this a price subject to change without notice thing? Is this a normal thing for Cox?
SFshinobi
9 years ago Place Archives
1.2KViews
0likes
1Comment
PAYMENTS
I have to say, Cox was not my first choice as a service provider; I had a few minor issues with the company right away but didn't think it was a big deal. However moving forward, I my experienced has changed and has been a little more than upsetting. I have had several issues when trying to make payments! I don't know if there is something wrong with their IT department or Accounting department or both! Several times now, whenever I try to make a payment, I go through all the steps and everything is fine up until the last step which is to confirm the payment. I've had the following three issues: There are technical issues with the page. This one has happened less frequently than the following two but it happens a little too often. I log in and can't even attempt to make a payment because the page is unavailable. The "confirm" button does not work; I click away and nothing happens. No matter how many times I try it or how many different ways (reloading, different browser, different computer), the button does not work! Finally frustrated, I leave the page and decide to attempt again the following day but same issues arise. I am able to make a payment, I confirm it, and receive a confirmation number then I receive a phone call that my payment is late! This is incredibly frustrating! I check my bank statement and thankfully, no payment has been processed meaning that they are not attempting to double charge. I know that it is not a problem with my bank since I have not ever had any other issues with any other company. All three issues described above are incredibly frustrating and time consuming. I am aware that there are different methods of payment but I work in Corporate for a bank, 45+ hours a week, I do not have time to be making phone calls or mailing checks! The last time I called to make a complaint about this, it was not even addressed by the person on the phone so I cancelled my service and it seemed like they very carelessly did so. Unfortunately Verizon Fios does not provide service in my area so I had to reinstall Cox. I was told that I would not be charged for restarting everything but in reviewing my next bill, found I had in fact been charged. These issues are getting to be ridiculous, time consuming, and very frustrating. I took the time to write this in hopes that people view and respond and hopefully COX will take this issue more seriously or I can just as easily take the time to look for a better internet provider. Thanks, A
PAYMENTS
10 years ago Place Archives
4.7KViews
0likes
2Comments