overseas

2 Topics

What's Cox's plan for customers traveling outside the U.S.?
In a marathon chat session last night I learned that by default Cox blocks email IMAP access from customers outside the U.S. Much of my time was wasted dealing with a Tier 1 tech who also had no clue that Cox does this. The Tier 2 tech explained this by saying Tier 1 techs are not trained to know this. So I'm wondering. If not even Cox's Tier 1 techs don't know this deep secret, how does Cox expect customers to learn about it? In particular, suppose a customer (a) relies heavily on Cox email and (b) also needs the features of a serious email client (features like tight integration among email accounts from multiple email providers, programmable filters, or open API's allowing tight integration with other software such as calendars, task managers, and contact synchronization)? How are customers supposed to know their email app won't work overseas unless Cox whitelists overseas access for the account? In my case, the way I learned was wasting 2 hours chatting with a Cox Tier 1 Tech who was totally ignorant of this and too ignorant to know he was ignorant, so he tried all sorts of things that ultimately made the situation worse before he finally passed off to a Tier 2, who explained the problem. Is this how Cox intends for us to learn about it? P.S. The Tier 1 changed my password without my permission. Now, even using the new password he gave me, nothing about Cox email seems to work properly.
Darius
7 years ago Place Internet
7.3KViews
0likes
7Comments
unable to send email on ios device
Having difficulty sending emails from my cox account when overseas in Europe.When trying to send an email from my device, I immediately receive the message:"the sender address "xxx@cox.net" was rejected by the server. I had a read over Cox's article on IMAP server settings (https://www.cox.com/residential/support/imap-server-settings.html) but confused if it has something to do with my security encryption version or if it's because I am overseas.
TT2019
6 years ago Place Internet
501Views
0likes
0Comments