Any idea how to find out when a mid-split is eventually coming to my area? (Gainesville, FL)
So my node could desperately use some more upload channels and potentially some more availability due to it being crowded. Any idea where I can find out if and when we are due for a split or an upgrade?769Views0likes1Comment
Packet loss: Cox split the node, but it didn't help!?
I'm extremely saddened, disappointed, and heartbroken right now. We've been having extreme packet loss and latency spikes for the last 7 months. I posted about the experience four months ago here: https://forums.cox.com/forum_home/internet_forum/f/internet-forum/28432/upstream-packet-loss-and-jitter We weren't able to make any progress with technicians/support teams so we were about to begin the process of switching to a new provider when several neighbors jumped in, said we're not alone, and even provided us with an official date for a node split – June 30, 2021, which was a few months away.We decided to wait it out. Yesterday morning we received notice that they were starting on the upgrade, and a few hours later they were finished. I was monitoring latency and packet loss throughout the day with PingPlotter and saw no improvement. Below is an example with 3 hours of packet loss at times peaking 25% over 5 minute intervals. We checked in with the neighbors, andall of them said that their internet was flawless (edit:some neighbors are now reporting that there has been no improvement). Before the node split, we had two technicians come to the residence and confirm that everything was good from our end. They confirmed the equipment and signals were all working nominally. Edit:I had another technician come on June 2 and he found no issues within the residence but did see unusual latency at the tap. He didn't see packet loss (he arrived when it was relatively calm), but packet loss started shortly after he finished testing the tap and he kindly refused my request to go test again for a couple more minutes.😅Regardless, it's pretty likely that the latency he saw is related to the packet loss. I'm making one last massive push to get this fixed. I will continue posting updates to this thread until we resolve the issue. I really feel like we can figure this out. Just need to find a way to get someone out here to diagnose the issue beyond the tap!Solved4.3KViews1like13Comments
