Tag:"network" | Cox Community

Router (CGM4140COM) not properly negotiating 1000mbps link speeds with Ethernet connected devices.
Devices seem to keep negotiating 100mbps link speeds when they are gigabit capable. Problem only started to occur for the past month or so. Current fix is to just replug/restart the networked devices until it properly negotiates to gigabit link speeds. Have one device hardwired with a CAT6 cable, and two others via a switch (Tenda SG105)
asdf855 3 years ago Place Internet
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Internet is not stable - Cox recommended replacing modem still having issues
The whole house started dropping 12/28 at about 4pm. The router is an AC1750 Archer C7 v1 (bought 2014) the modem was a SB6141(bought 2013) but Cox recommended replacing it so I did - to a SB6183. I have a new router arriving tomorrow, so maybe it's the C7 but the modem has some interesting log data below - I removed the MAC address. I also added the signal data as well. Can anyone help as Cox is scheduled to test the node but it's going to cost $75. Is there a way I can test? Thank you in advance for any recommendations. Time Priority Description Wed Jan 02 01:24:35 2019 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; Wed Jan 02 01:23:48 2019 Notice (6) TLV-11 - unrecognized OID;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; Time Not Established Warning (5) DHCP WARNING - Non-critical field invalid in response ;CM-MAC=;CMTS-MAC=;CM-QOS=1.0;CM-VER=3.0; Time Not Established Notice (6) Honoring MDD; IP provisioning mode = IPv4 Mon Dec 31 15:16:54 2018 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; Mon Dec 31 15:15:29 2018 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=;CMTS-MAC=;CM-QOS=1.0;CM-VER=3.0; Here are the signals. Status The statuses listed show the connection state of the cable modem. They are used by your service provider to evaluate the operation of the cable modem. Startup Procedure Procedure Status Comment Acquire Downstream Channel Locked Connectivity State OK Operational Boot State OK Operational Configuration File OK Security Enabled BPI+ DOCSIS Network Access Enabled Allowed Downstream Bonded Channels Channel Lock Status Modulation Channel ID Frequency Power SNR Corrected Uncorrectables 1 Locked QAM256 2 789000000 Hz -5.9 dBmV 40.0 dB 368 85 2 Locked QAM256 1 783000000 Hz -6.7 dBmV 39.9 dB 7351 26263 3 Locked QAM256 3 795000000 Hz -7.0 dBmV 39.7 dB 367 196 4 Locked QAM256 4 801000000 Hz -8.7 dBmV 39.3 dB 363 39 5 Locked QAM256 5 807000000 Hz -8.4 dBmV 39.3 dB 434 364 6 Locked QAM256 6 813000000 Hz -7.3 dBmV 39.6 dB 291 45 7 Locked QAM256 7 819000000 Hz -6.8 dBmV 39.8 dB 298 31 8 Locked QAM256 8 825000000 Hz -7.2 dBmV 39.7 dB 235 62 9 Locked QAM256 17 879000000 Hz -8.2 dBmV 39.3 dB 268 28 10 Locked QAM256 18 885000000 Hz -8.1 dBmV 39.5 dB 295 33 11 Locked QAM256 19 891000000 Hz -9.2 dBmV 39.3 dB 186 14 12 Locked QAM256 20 897000000 Hz -9.7 dBmV 39.2 dB 248 18 13 Locked QAM256 21 903000000 Hz -9.4 dBmV 39.3 dB 18132 17011 14 Locked QAM256 22 909000000 Hz -9.9 dBmV 39.0 dB 36864 41259 15 Locked QAM256 23 915000000 Hz -10.5 dBmV 38.8 dB 861 3040 16 Locked QAM256 24 921000000 Hz -10.2 dBmV 38.9 dB 1005 3666 Upstream Bonded Channels Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power 1 Locked ATDMA 2 5120 Ksym/sec 23500000 Hz 44.5 dBmV 2 Locked ATDMA 1 5120 Ksym/sec 16900000 Hz 44.4 dBmV 3 Locked ATDMA 3 5120 Ksym/sec 29900000 Hz 45.9 dBmV 4 Locked ATDMA 4 5120 Ksym/sec 36300000 Hz 46.5 dBmV
xlnlif 6 years ago Place Internet
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Cox Security Software download?
Is anybody having trouble downloading the anti-virus software from the cox.com website? I'm having problems. The page just show a small crossed out circle where the picture of the product is suppose to be and the download button is not there where the instructions say it should be.
Losso 10 years ago Place Archives
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How to Watch the Game
I have SEC Network and ESPN on my cox tv. So I have the proper packages. I have the watchespn app installed and it has always worked fine on my android phone. I downloaded the SEC Network App so I could watch the LSU - Sam Houston game. But I can't login and the espn app doesn't list the game although it list multiple other LSU games when I do a search. Is the username and password the same for the SEC NETWORK app as it is for logging in to Cox website? That username and password don't work on the app??? Is there some place after I login here that I have to request an additional username and password for the SEC Network?
omegaman66 10 years ago Place Archives
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SEC Network
I am a TV Essential subscriber and live in the Fayetteville area. It was my understanding that the Northwest AR region would receive the SEC network even in the Essential package tier since we have the U of A here. I'm not able to access the channel. Any ideas?
Ev056 10 years ago Place Archives
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SEC Network in Baton Rouge.
Now that Cox has the SEC network in their lineup, which channel will it be on, and will it be included in the Advanced Preferred package?
BRguy 10 years ago Place Archives
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Changing Network Name/Password
I had a Cox Commctns guy come out here today & set us up- very helpful btw. But now I don't know how to personalize the Network name & password. I know you guys recommend not to do that, but it will make things easier for us. I've been looking around on this site for some answers, but nothing has worked so far. I was only given this little set-up guide. No official manual or anything. I have a Ubee. It is a DOCSIS 3.0 WeMTA. The S/N is: D484M13003917 What other info would you need to help me? There are a bunch of other #'s on this box, but not sure what's what. Thanks in advance! I'll probably call Cox in the morning, but just thought I'd ask here while I'm thinking about it.
Mandarintea83 10 years ago Place Archives
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Unacceptably Slow Performance
For the past few days, and various times. Afternoon, evening, and late at night, our connection in the house has been fluctuating at an alarming rate. I believe we are on the preferred or premier package, one that offers 20-30mbps down. For weeks I've been seeing speeds just barely hitting around 20.50mbps download (on the days it works correctly) only for the connection to spend most of it's time at terrible speeds on other days. Example below: We had a tech come out several months back (this problem has been present off and on as far back as late 2012,) couldn't find a problem, had no idea what packet loss was, etc. It was worth mentioning Cox had been doing line maintenance in the area both before and after the problem was noticed. After their "maintenance," I started seeing it get as bad as the following: Is there anyone in the Hampton Roads area, specifically around Portsmouth (State of Virginia) experiencing issues like this? Can anyone at Cox shed some light as to what the problem might be? I've called the automated support number numerous times. I've power cycled the modem and router numerous times and checked all my lines and connections inside the house, it's nothing on my end, at least nothing I can do anything about personally to my knowledge. Any assistance would be greatly appreciated! Thank you.
Anonymous7 11 years ago Place Archives
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Connecting to Router Settings for NetGear CG3000D
I cannot seem to connect to my COX-provided NetGear CG3000D router's settings. I am having issues with getting my Nintendo Wii to connect to the internet and it recommends changing some network settings via my router. The manual for the router available through COX.com says to access the setting by going to http://192.168.0.1 but this does not load anything for me. Thank you for any advice.
kyler04 12 years ago Place Archives
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Unknown computer shown on my network
On Windows Explorer I noticed under Network a computer listed above my own. It wasn't there previously. It is named IVANNANICOLE-HP. Is someone accessing my Linksys wireless router or getting on my network through my COX modem? How do I get this computer removed from my network? I tried unplugging my router and waiting a few minutes, but when I plugged it in again, it was still there. I don't know if it is safe for me to go on the internet if someone is accessing my computer. I have COX's Security Suite installed and run scans regularly. Anyone else have a problem like this?
Tigaforest 12 years ago Place Archives
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