Motorola SBG6850 firmware update?
I installed a new Motorola SBG6850 modem recently. It works for the most part, but it drops connection every few hours and has to be rebooted. The current firmware version is 3.1.0.0. According to Motorola, firmware updates must be pushed by the ISP. According to Cox chat support, "We do not provide firmware updates. I do apologize for this inconvenience. I suggest you to replace the modem if it is causing this issue because It should be under warranty time." Does Cox not support firmware updates?7.1KViews0likes3Comments
Internet drops for a 30sec to a minute or so and reconnects.
My internet connection has dropped several times a day for the past couple of weeks. I looked the modem logs and see some errors at the time this happens. I was wondering if any one had any suggestions. Below is one that I had yesterday in the evening. It's a Motorola Surfboard Model Name: SB6120 I mask the Mac Address and can repost with them if needed. Thanks, Brad Time Priority Code Message Mar 07 2012 18:53:46 6-Notice I401.0 TLV-11 - unrecognized OID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; Mar 07 2012 18:53:43 5-Warning D04.1 ToD request sent - No Response received;CM-MAC=**:**:**:**:**:**;CMTS-MAC**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; Mar 07 2012 18:53:26 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; Mar 07 2012 18:53:13 4-Error T201.0 Missing Mandatory MDD TLV on primary DS Channel;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;7.7KViews0likes7Comments
Splitter disrupts service
My internet doesn't work when the modem/router (a Motorola SB901) is connected to the wall via a splitter. That is, the main cord out of the wall to a splitter, and a cable going to the tv and one also to the modem/router. It works fine if I bypass the splitter and plug it directly to the wall. The entire system worked fine, until one day it just decided not to. I have tried three different splitters, thinking that that was the issue, but nothing works. Any help?5.2KViews0likes1Comment
