Upgraded NEW MODEM DOCSIS 3.0 but speed still caps at 32 mbps!!
Just recently upgraded my modem from Docsis 2.0 to Docsis 3.0 (motorola SB6121) but I'm still get speed 32mbps. I lived in kansas and I know cox just recently upgraded preferred customer from 25 to 50 mbps connection. Anyone having the same issue? From searching the forum it seems like most people having issue with old service code on their account.80KViews0likes429Comments
Best way to extend WiFi range
I'm using a Cisco DPC3825 modem and router. The range in my house is terrible (online reviews show this as one of the big complaints about the DPC3825). I've read some about range extenders and the difficulties of setting them up using a Cox modem. I've also read the challenges of getting Cox modems to act as a bridge to another, more powerful router. So what do people recommend as the best practice for increasing my WiFi range? I'd prefer a cost-effective solution. Answers like "moving the router" are out of the question, as I live in a long house where moving the router toward one end will simply reduce the signal at the other end. Either a wider range router or a repeater seems to be the only solution, but how does one best get that to work on Cox's network, economically?22KViews0likes8Comments
Ghost Phone Modem Location
We recently cancelled our phone service after 5 years with COX. Suddenly an equipment charge for $141.38 appeared on our bill with no explanation. I have called many times to get this resolved and was told that it is a charge for the digital phone modem that we did not return when we cancelled our service. Problem is, neither me nor my wife have ever seen a phone modem and have always plugged the phone handset directly into the wall. Cox has been back and forth about explaining this and i get a different response each time i call... First: They said they would file some paperwork and have it removed from our bill and call me back when the bill was adjusted...after two weeks that had not happened. Second: They say we own the modem and maybe left it at my wife's old residence Third: After explaining that we don't plug our phone into a modem like 10 times a supervisor claimed that the modem could be plugged into any phone jack in the house and that all the jacks will be "activated". We still cant find the modem, and have checked every jack in our house... they claim that maybe an install tech hid it somewhere in an attic or a basement. We have neither of these in our home. Anyone have an issue similar to this or have any idea what COX is trying to pull here? The modem model they claim we have is EMTA #DAR602R. I cant even find a picture of this model on Google17KViews0likes18Comments
Motorola Surfboard SB6141 Lost Connection Issues
My modem keeps dropping connection the last few days and last night it was really bad. It was constantly trying to reboot. Here is what i was able to capture before it tried to reboot again. Time Priority Code Message Jan 01 1970 00:28:45 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=b8:16:19:2f:f4:c3;CMTS-MAC=a4:4c:11:8b:47:a0;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:28:44 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=b8:16:19:2f:f4:c3;CMTS-MAC=a4:4c:11:8b:47:a0;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:28:40 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=b8:16:19:2f:f4:c3;CMTS-MAC=a4:4c:11:8b:47:a0;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:28:24 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=b8:16:19:2f:f4:c3;CMTS-MAC=a4:4c:11:8b:47:a0;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:28:02 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=b8:16:19:2f:f4:c3;CMTS-MAC=a4:4c:11:8b:47:a0;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:28:02 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=b8:16:19:2f:f4:c3;CMTS-MAC=a4:4c:11:8b:47:a0;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:27:42 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=b8:16:19:2f:f4:c3;CMTS-MAC=a4:4c:11:8b:47:a0;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:27:41 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=b8:16:19:2f:f4:c3;CMTS-MAC=a4:4c:11:8b:47:a0;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:27:22 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=b8:16:19:2f:f4:c3;CMTS-MAC=a4:4c:11:8b:47:a0;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:27:21 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=b8:16:19:2f:f4:c3;CMTS-MAC=a4:4c:11:8b:47:a0;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:27:02 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=b8:16:19:2f:f4:c3;CMTS-MAC=a4:4c:11:8b:47:a0;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:27:02 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=b8:16:19:2f:f4:c3;CMTS-MAC=a4:4c:11:8b:47:a0;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:26:44 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=b8:16:19:2f:f4:c3;CMTS-MAC=a4:4c:11:8b:47:a0;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:26:43 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=b8:16:19:2f:f4:c3;CMTS-MAC=a4:4c:11:8b:47:a0;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:26:30 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=b8:16:19:2f:f4:c3;CMTS-MAC=a4:4c:11:8b:47:a0;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:26:30 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=b8:16:19:2f:f4:c3;CMTS-MAC=a4:4c:11:8b:47:a0;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:26:16 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=b8:16:19:2f:f4:c3;CMTS-MAC=a4:4c:11:8b:47:a0;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:25:53 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=b8:16:19:2f:f4:c3;CMTS-MAC=a4:4c:11:8b:47:a0;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:25:34 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=b8:16:19:2f:f4:c3;CMTS-MAC=a4:4c:11:8b:47:a0;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:25:33 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=b8:16:19:2f:f4:c3;CMTS-MAC=a4:4c:11:8b:47:a0;CM-QOS=1.1;CM-VER=3.0;Solved16KViews0likes3CommentsMoved modem to another room.
I moved my modem from one room to another. The internet in the old room was the only one in the home hooked up. I disconnected the line to the old room's outlet and attached the line to the new room into the 3 way splitter installed originally by the tech. The rooms are right next to each other. Now my modem's send light is blinking when I plugged it into the new room and no internet. The modem's admin page is saying that it is in the process of upstream ranging. The only thing connected to the drop is the one internet outlet. I bypassed the splitter and tried just connecting the drop and outlet line with a barrel but no luck. any advice because I rather not pay a $60 tech fee to move my router 15 ft.12KViews0likes6Comments
Firmware Upgrades for WiFi modems?
I have the DOCSYS 3.0 NetGear N450 CG3000Dv2 from Cox and was wondering how firmware upgrades are done, since it's a Cox modem and not one that I bought. With my previous self-bought modems & routers, I did my own firmware/software upgrades on them to keep on top of the latest security/bug fixes. But with the NetGear N450 from Cox, I'm not sure if I can do upgrades or if they're automagically pushed to the modem by Cox. The support pages on Cox are so idiot-proofed & simple, that there's almost no useful information for tech types who like to know this stuff and be hands-on with their hardware. How are upgrades handled? Does Cox push them automatically or do we have to request them from time to time? Also, NetGear offers their Genie software suite with their consumer modems. Is that recommended with the Cox version of their modems or not? Thank you.12KViews0likes3CommentsHow would I connect a separate phone to my Cable modem?
We have the premium phone service and our main phone system (if you will) is a typical cordless with several handsets. We have a wall mount phone like the one in the attached photo that we'd like to add. I recall our install technician stating that a second phone/system could not be used but he didn't elaborate. Looking at the back of the modem though, there is a port to connect a second line so I don't understand why I can't add that wall mounted phone. If you believe it's possible, what steps/devices do we need to add it? Here is an illustration of the back of the modem: Here's the wall mount phone we need to add: https://s-media-cache-ak0.pinimg.com/236x/9e/11/aa/9e11aa9e79bb07ca9b964fd09f102a34.jpg10KViews0likes3Commentsmodem keeps resetting every 5-10 minutes
Not sure whats going on or why it keeps resetting itself. Tried countless solutions online but none seem to work. Im starting to think its a firmware issue but I cant find any way to update it? Can anyone be of assistance. I pay $62.99 a month for internet service & would like to use it. Moving in a month & might have to switch up service which I really dont wanna do.Solved9.3KViews0likes11Comments
How would I connect a separate phone to my Cable modem?
We have the premium phone service and our main phone system (if you will) is a typical cordless with several handsets. We have a wall mount phone like the one in the attached photo that we'd like to add. I recall our install technician stating that a second phone/system could not be used but he didn't elaborate. Looking at the back of the modem though, there is a port to connect a second line so I don't understand why I can't add that wall mounted phone. If you believe it's possible, what steps/devices do we need to add it? Here is an illustration of the back of the modem: Here's the wall mount phone we need to add: https://s-media-cache-ak0.pinimg.com/236x/9e/11/aa/9e11aa9e79bb07ca9b964fd09f102a34.jpg
