modem reset

3 Topics

Constant T3/4 errors
Constant outages for the last several months, T3 and T4 errors in the logs each time. Never had issues except when maintenance was performed, then a round of cox trucks came in the area and we've had constant issues since. Replaced the modem without improvement, Motorola worked with me for weeks and came to the resolution Cox needs to get their stuff together and fix it. Tech came out and the only issue he saw was the signal was a little too hot, so we put a damper on the line and that didn't help anything. Motorola then said constant T3/T4 errors would cause a modem reboot in a last ditch effort to establish connection, something primarily with T4 errors and reprovisioning attempts. All my attempts to reach out to Cox has been laughable, they immediately want to reboot the modem (its always been rebooting when I call or chat) or send a tech to my home and bill me for cable replacement - brand new RG6U that worked fine for years. Never had issues till one of their techs messed something up down the line. Now it reboots several times a day and night, and our work from home keeps getting interrupted. Last speed test results 38ms ping, 383.6 down 9.8 up, and 3 ms jitter. Speeds are fine till it cuts out. No complaints otherwise. What do I need to do to get someone to fix this junk?
LATechGuy
2 years ago Place Internet
1.1KViews
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Modem Shows Connected but none of my devices (wireless and ethernet) remain connected
I have tried Cox support multiple times and am always just told to buy new equipment. Anyways, I have an Arris modem that was purchased less than 2 years ago when I moved to my current house. My modem will show all blue lights which tells me that my internet should be connected, however, all my devices will disconnect despite the fact that they show I have full strength internet. The follow devices are what I typically have connected (they all lose connection when this happens): TCL Smart TV (ethernet connected) iPhone X (wireless connected) MacBook Air (I switch between wifi and ethernet based on where I am in my house) It feels like I have to reset both my modem and router (just the modem doesn't seem to work) multiple times a week lately. Typically I would just do the reset and get on with my life, however, I do online ESL tutoring a few times a week and have been disconnected from the students and I'm now in fear that this job will soon be in jeopardy because these families pay a lot of money to be tutored by someone who keeps getting disconnected. The only solution Cox had was to buy a new router. Any thoughts? Things work fine for a time after resetting my modem and router, but it's a huge inconvenience and could cost me someneededincome. Thanks in advance.
tegridyfarms
5 years ago Place Internet
1.4KViews
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1Comment
Increased internet speeds for existing accounts was announced to me in a Cox, July 3 email, and broke communications between modem and router.
Increased internet speeds for existing accounts was announced to me in a Cox, July 3 email. After following the modem reset directions to the letter, my modem would no longer connect to my Arris SB6183 router, nor would a desktop directly connected to the modem. Following a 1:18 minute telephone call, a consistent positive result could not be established. The interim success proved the new 150 Mpbs speed, but then failed never to return. A follow up call to another rep and a central reset resulted in the modem being returned to its original 100 Mbps state (not 150 as promoted). I seem to have all connectivity with devices returned as well. I confirmed with Cox and the Router manufacture that the SB6183 should effectively handle the 150 speed. Question: Any similar problems, any better results with upgrade?
Steven_R_
6 years ago Place Internet
647Views
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0Comments