modem errors

3 Topics

Can't forward ports
This is **. Just a couple months ago this was not a problem. I moved and my modem did a firmware upgrade. Now the port forwarding menu is just gone and replaced with a WiFi.Cox.com link. Except, when I click that link, it tells me to upgrade. When I click THAT, it tells me I am ineligible to upgrade.I contacted cox and they told me that the only upgrade I have left to buy is the cox complete care plan, which as far as I can tell is just tech support for people who don't know what they're doing. I'm a sys admin. I don't need help, i just need this feature.
Apx 4 years ago Place Internet
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Suspiciously High Data Usage, Netgear CM1000 Modem errors and Connection Issues...
I cancelled my contract with AT&T and switched over to Cox Gigablast last year for $119 a month. After the first few months of exceeding the 1TB data cap I went ahead and upgraded to the unlimited plan ($49.99/mo) to avoid all the overcharges. I've been having a lot of connection problems and intermittent upload/download speeds the past several months. Went to the Cox website to see if there was a fix and noticed my data usage is still high (roughly 2TB a month). Considering I really only play Xbox One and use Chromecast to watch shows on Hulu/YouTube TV (720p/1080p only), I'm a little suspicious. I checked the event log for my Netgear CM1000 modem and noticed a bunch of errors piled up such as: RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW Dynamic Range Window violation TLV-11 - unrecognized OID; I'll add the event log and cable connection info below, if someone could take a look and help me make sense of all this I'd greatly appreciate it. CM1000 Event Log: Time Priority Description 2019-04-10, 20:14:50 Warning (5) Dynamic Range Window violation 2019-04-10, 20:14:50 Warning (5) RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=cc:40:d0:25:6c:48;CMTS-MAC=70:6e:6d:2d:7e:ae;CM-QOS=1.1;CM-VER=3.1; 2019-04-10, 20:14:42 Notice (6) DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3 .;CM-MAC=cc:40:d0:25:6c:48;CMTS-MAC=70:6e:6d:2d:7e:ae;CM-QOS=1.1;CM-VER=3.1; 2019-04-10, 20:14:32 Notice (6) TLV-11 - unrecognized OID;CM-MAC=cc:40:d0:25:6c:48;CMTS-MAC=70:6e:6d:2d:7e:ae;CM-QOS=1.1;CM-VER=3.1; Time Not Established Warning (5) DHCP WARNING - Non-critical field invalid in response ;CM-MAC=cc:40:d0:25:6c:48;CMTS-MAC=70:6e:6d:2d:7e:ae;CM-QOS=1.1;CM-VER=3.1; Time Not Established Notice (6) Honoring MDD; IP provisioning mode = IPv4 Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=cc:40:d0:25:6c:48;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; 2019-03-18, 10:41:37 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=cc:40:d0:25:6c:48;CMTS-MAC=70:6e:6d:2d:7e:ae;CM-QOS=1.1;CM-VER=3.1; Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=cc:40:d0:25:6c:48;CMTS-MAC=70:6e:6d:2d:7e:ae;CM-QOS=1.1;CM-VER=3.1; Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=cc:40:d0:25:6c:48;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; 2019-02-24, 17:26:06 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=cc:40:d0:25:6c:48;CMTS-MAC=70:6e:6d:2d:7e:ae;CM-QOS=1.1;CM-VER=3.1; Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=cc:40:d0:25:6c:48;CMTS-MAC=70:6e:6d:2d:7e:ae;CM-QOS=1.1;CM-VER=3.1; Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=cc:40:d0:25:6c:48;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; 2019-02-24, 14:14:28 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=cc:40:d0:25:6c:48;CMTS-MAC=70:6e:6d:2d:7e:ae;CM-QOS=1.1;CM-VER=3.1; 2019-02-24, 14:14:21 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=cc:40:d0:25:6c:48;CMTS-MAC=70:6e:6d:2d:7e:ae;CM-QOS=1.1;CM-VER=3.1; Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=cc:40:d0:25:6c:48;CMTS-MAC=70:6e:6d:2d:7e:ae;CM-QOS=1.1;CM-VER=3.1; Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=cc:40:d0:25:6c:48;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; 2019-02-24, 10:21:15 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=cc:40:d0:25:6c:48;CMTS-MAC=70:6e:6d:2d:7e:ae;CM-QOS=1.1;CM-VER=3.1; Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=cc:40:d0:25:6c:48;CMTS-MAC=70:6e:6d:2d:7e:ae;CM-QOS=1.1;CM-VER=3.1; Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=cc:40:d0:25:6c:48;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; Time Not Established Critical (3) DHCP FAILED - Discover sent, no offer received;CM-MAC=cc:40:d0:25:6c:48;CMTS-MAC=70:6e:6d:2d:7e:ae;CM-QOS=1.1;CM-VER=3.1; Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=cc:40:d0:25:6c:48;CMTS-MAC=70:6e:6d:2d:7e:ae;CM-QOS=1.1;CM-VER=3.1; Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=cc:40:d0:25:6c:48;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; 2019-01-24, 01:15:14 Critical (3) Resetting the cable modem due to docsDevResetNow 2019-01-18, 19:48:08 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=cc:40:d0:25:6c:48;CMTS-MAC=70:6e:6d:2d:7e:ae;CM-QOS=1.1;CM-VER=3.1; 2019-01-01, 00:56:51 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=cc:40:d0:25:6c:48;CMTS-MAC=70:6e:6d:2d:7e:ae;CM-QOS=1.1;CM-VER=3.1; Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=cc:40:d0:25:6c:48;CMTS-MAC=70:6e:6d:2d:7e:ae;CM-QOS=1.1;CM-VER=3.1; Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=cc:40:d0:25:6c:48;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; CM1000 Cable Connections Info: Frequency start Value This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect. Starting Frequency <tabindex=-1>Startup Procedure Procedure Status Comment Acquire Downstream Channel 747000000 Hz Locked Connectivity State OK Operational Boot State OK Operational Security Enable BPI+ IP Provisioning Mode Honor MDD IPv4 only <tabindex=-1>Downstream Bonded Channels Channel Lock Status Modulation Channel ID Frequency Power SNR / MER Unerrored Codewords Correctable Codewords Uncorrectable Codewords 1 Locked QAM256 12 747000000 Hz -0.3 dBmV 40.6 dB 2001198088 0 0 2 Locked QAM256 1 681000000 Hz -0.1 dBmV 40.9 dB 2000032230 0 0 3 Locked QAM256 2 687000000 Hz -0.4 dBmV 40.7 dB 2000043341 0 0 4 Locked QAM256 3 693000000 Hz -0.1 dBmV 40.3 dB 2000051596 0 0 5 Locked QAM256 4 699000000 Hz -0.5 dBmV 40.8 dB 2000060887 0 0 6 Locked QAM256 9 729000000 Hz -0.4 dBmV 40.5 dB 2000070749 0 0 7 Locked QAM256 10 735000000 Hz -0.2 dBmV 40.8 dB 2000079477 0 0 8 Locked QAM256 11 741000000 Hz -0.6 dBmV 40.6 dB 2000136913 0 0 9 Locked QAM256 17 777000000 Hz -0.4 dBmV 40.7 dB 2000154306 0 0 10 Locked QAM256 18 783000000 Hz -0.9 dBmV 40.7 dB 2000165882 0 0 11 Locked QAM256 19 789000000 Hz -0.9 dBmV 40.7 dB 2000174976 0 0 12 Locked QAM256 20 795000000 Hz -1.5 dBmV 40.5 dB 2000184328 0 0 13 Locked QAM256 21 801000000 Hz -1.7 dBmV 40.6 dB 2000192574 0 0 14 Locked QAM256 22 807000000 Hz -1.9 dBmV 40.5 dB 2000203480 0 0 15 Locked QAM256 25 825000000 Hz -2.3 dBmV 40.4 dB 2000193485 3654 12449 16 Locked QAM256 26 831000000 Hz -1.7 dBmV 40.4 dB 2000217773 1306 2609 17 Locked QAM256 27 837000000 Hz -1.7 dBmV 40.4 dB 2000211699 4799 15998 18 Locked QAM256 28 843000000 Hz -1.3 dBmV 40.5 dB 2000225199 4150 11140 19 Locked QAM256 29 849000000 Hz -1.0 dBmV 40.6 dB 2000250514 0 0 20 Locked QAM256 30 855000000 Hz -0.9 dBmV 40.7 dB 2000259503 0 0 21 Locked QAM256 33 357000000 Hz -3.0 dBmV 40.0 dB 2000269575 0 0 22 Locked QAM256 34 363000000 Hz -3.3 dBmV 40.3 dB 2000279148 0 0 23 Locked QAM256 35 369000000 Hz -3.2 dBmV 40.4 dB 2000287527 0 0 24 Locked QAM256 36 375000000 Hz -3.2 dBmV 40.3 dB 2000297314 0 0 25 Locked QAM256 37 381000000 Hz -2.8 dBmV 40.3 dB 2000306978 0 0 26 Locked QAM256 38 387000000 Hz -2.8 dBmV 39.8 dB 2000317294 0 0 27 Locked QAM256 41 405000000 Hz -2.3 dBmV 40.5 dB 2000325948 0 0 28 Locked QAM256 42 411000000 Hz -2.2 dBmV 40.8 dB 2000335715 0 0 29 Locked QAM256 43 417000000 Hz -2.2 dBmV 40.6 dB 2000352368 0 0 30 Locked QAM256 44 423000000 Hz -2.0 dBmV 40.7 dB 2000361024 0 0 31 Locked QAM256 45 429000000 Hz -2.0 dBmV 40.7 dB 2000368513 0 0 32 Locked QAM256 46 435000000 Hz -2.0 dBmV 40.6 dB 2000375095 0 0 <tabindex=-1>Upstream Bonded Channels Channel Lock Status Modulation Channel ID Frequency Power 1 Locked ATDMA 1 17600000 Hz 38.0 dBmV 2 Locked ATDMA 2 24000000 Hz 39.3 dBmV 3 Locked ATDMA 3 30400000 Hz 40.8 dBmV 4 Locked ATDMA 4 36800000 Hz 41.0 dBmV 5 Not Locked Unknown 0 0 Hz 0.0 dBmV 6 Not Locked Unknown 0 0 Hz 0.0 dBmV 7 Not Locked Unknown 0 0 Hz 0.0 dBmV 8 Not Locked Unknown 0 0 Hz 0.0 dBmV <tabindex=-1>Downstream OFDM Channels Channel Lock Status Modulation / Profile ID Channel ID Frequency Power SNR / MER Active Subcarrier Number Range Unerrored Codewords Correctable Codewords Uncorrectable Codewords 1 Locked 0, 1, 2, 3 159 300000000 Hz 1.0 dBmV 41.8 dB 1108 ~ 2987 1909972654 55424692 0 2 Not Locked 0 0 0 Hz -1.9 dBmV 0.0 dB 0 ~ 4095 0 0 0 <tabindex=-1>Upstream OFDMA Channels Channel Lock Status Modulation / Profile ID Channel ID Frequency Power 1 Not Locked Unknown 0 0 Hz 0 dBmV 2 Not Locked Unknown 0 0 Hz 0 dBmV My Equipment/Info: Cox Gigablast 1000/35 + Unlimited data Linksys WRT3200ACM Netgear CM1000
Lotek216 6 years ago Place Internet
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Need assistance with errors on modem
I have a SB6180 and am on preferred tier. Initially modem was provisioned incorrectly and I had many errors. Cox technician on phone reprovisioned it and put some kind of watch on the line on the line for a few days and all was perfect. Had service outage in Vegas in my area a few weeks back and now i am having issues again; 2013-11-28 12:33:49 4-Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=2c:9e:5f:fc:e4:3 2013-11-26 17:02:03 3-Critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC= 2013-11-26 12:33:49 4-Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=2c:9e:5f:fc:e4:3 2013-11-24 14:44:42 3-Critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC= 2013-11-24 12:33:49 4-Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=2c:9e:5f:fc:e4:3 2013-11-24 10:58:27 3-Critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC= 2013-11-24 00:33:49 4-Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=2c:9e:5f:fc:e4:3 2013-11-06 23:42:57 3-Critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC= 2013-11-06 12:33:49 4-Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=2c:9e:5f:fc:e4:3 2013-11-03 13:33:49 6-Notice DHCP Renew - lease parameters UTC Time Offset modified;CM-MAC=2c:9e:5f:fc:e4:34; 2013-11-03 13:33:49 4-Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=2c:9e:5f:fc:e4:3 2013-11-02 13:33:51 6-Notice TLV-11 - unrecognized OID;CM-MAC=2c:9e:5f:fc:e4:34;CMTS-MAC=a4:4c:11:8b:33:88;CM 2013-11-02 13:33:51 4-Error Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=2c:9e:5f:fc:e4:34;CMTS-MA 2013-11-02 13:33:51 4-Error Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=2c:9e:5f:fc:e4:34;CMTS-MA 2013-11-02 13:33:51 5-Warning DHCP WARNING - Non-critical field invalid in response ;CM-MAC=2c:9e:5f:fc:e4:34; 2013-11-02 13:33:35 3-Critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;; 2013-11-02 13:33:31 6-Notice T4 No Station Maint Timeout - Reinitialize MAC... 2013-11-02 13:33:31 3-Critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o 2013-11-02 13:32:24 3-Critical 16 consecutive T3 timeouts while trying to range on upstream channel 1;CM-MAC=2c 2013-11-02 13:32:24 3-Critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=2 2013-11-02 13:32:24 3-Critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC= 2013-11-02 04:09:18 4-Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=2c:9e:5f:fc:e4:3 2013-10-28 08:49:11 3-Critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC= 2013-10-28 04:09:18 4-Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=2c:9e:5f:fc:e4:3 2013-10-26 16:09:21 6-Notice TLV-11 - unrecognized OID;CM-MAC=2c:9e:5f:fc:e4:34;CMTS-MAC=a4:4c:11:8b:33:88;CM 2013-10-26 16:09:20 4-Error Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=2c:9e:5f:fc:e4:34;CMTS-MA 2013-10-26 16:09:20 4-Error Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=2c:9e:5f:fc:e4:34;CMTS-MA Also getting these errors which I was not getting Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables 1 Locked QAM256 5 837000000 Hz 6.7 dBmV 40.3 dB 238 59 2 Locked QAM256 6 843000000 Hz 6.5 dBmV 40.7 dB 1560 76 3 Locked QAM256 7 849000000 Hz 6.6 dBmV 40.2 dB 1223 67 4 Locked QAM256 8 855000000 Hz 5.6 dBmV 39.9 dB 496 96 5 Locked QAM256 9 861000000 Hz 5.5 dBmV 39.6 dB 798 110 6 Locked QAM256 10 867000000 Hz 5.4 dBmV 39.9 dB 1302 273 7 Locked QAM256 11 873000000 Hz 5.3 dBmV 39.9 dB 894 372 8 Locked QAM256 12 879000000 Hz 5.2 dBmV 39.0 dB 664 1524 Signal levels Frequency 837000000 Hz Signal To Noise Ratio 40.8 dB Power Level 6.8 dBmV The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading Upstream Value Channel ID 2 Frequency 31700000 Hz Power 40.5 dBmV Can someone help me? What's wrong now? I am on the computer a lot and the internet connection "sticks" frequently.
Solved
Miz_Chellie 11 years ago Place Archives
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