Nightmare Cox Mobile Activation
My wife and I decided to switch to Cox mobile due to promotion and it would cut our monthly phone and internet expense by $100 a month. I was recently laid off for a second time this year and my wife is currently having to file for disability. So, this savings would help us. I received the phones, and they were labeled with her name and one with my name. I activated them only to find out they labeled them incorrectly, so the one labeled for her had my number and vice versa. I reset the phones and now neither of them are working. I cannot reactivate them. I have been dealing with tech support and the local store for close to 3 weeks without resolution. I contacted Corporate and they have been involved for close to two weeks and everybody gives me the same answer every day. It will be fixed tomorrow. The corporate rep. is now not calling me back as he says he will. He tells me he will call me in the morning but does not. I call his number and leave a message so he will eventually call me at the end of the day. I had put out multiple resumes with my phone number and have missed many potential job opportunities due to this issue. My wife has and upcoming Disability phone interview tied to her number and if she misses it, it will take another 2 to 3 months to get another one. I have raised an FCC complaint etc. but nobody is helping in my opinion. Please some help me resolve this issue.50Views0likes3Comments
Disappointed
I just wanted to share my recent experience with Cox Mobile. I recently signed up for their cellular service, and during the sales process, I made it clear that I had an international trip coming up. The rep assured me there would be no issues — just call customer service and purchase a travel pass before the trip. Well, now I’ve found out there's actually a required 30-day grace period before I’m even eligible for international service. This was never mentioned upfront. I feel completely misled — a classic example of a dishonest sales tactic. To make matters worse, I contacted customer service and was told there's nothing they can do to resolve my issue. I’m now stuck traveling internationally with no cellular service. I was already skeptical about switching from Verizon, and now I’m locked into a 2-year contract with a company that clearly doesn’t prioritize transparency or customer145Views0likes2Comments