Disappointed
I just wanted to share my recent experience with Cox Mobile. I recently signed up for their cellular service, and during the sales process, I made it clear that I had an international trip coming up. The rep assured me there would be no issues — just call customer service and purchase a travel pass before the trip. Well, now I’ve found out there's actually a required 30-day grace period before I’m even eligible for international service. This was never mentioned upfront. I feel completely misled — a classic example of a dishonest sales tactic. To make matters worse, I contacted customer service and was told there's nothing they can do to resolve my issue. I’m now stuck traveling internationally with no cellular service. I was already skeptical about switching from Verizon, and now I’m locked into a 2-year contract with a company that clearly doesn’t prioritize transparency or customer