is it normal for cox customer support to ask for your ID and password? contour tv error tvapp-00281 is why i contact cs
currently my contour tv internet doesnt work. using watchtv.cox.com i get currently resuming and then error code tvapp-00281. im using google chrome, but i tested it on firefox and on a different computer. same error. while contacting cox customer support this is what they asked: 10:55:32 AM [Ray N.] Ok. I am working on the ticket. For troubleshooting, the back-office video support team requests your Cox User ID and password. Are you willing to give that to us? at the end of the conversation they summited a ticket (my problem is still there). so two questions. anyone know why im getting this error and is it normal for cs to ask for your login and password. i refuse to give it to ray.
Technicolor CGM4981 and Orbi RB20 and satellites...
For the life of me I cannot figure out how to get into the Technicolor CGM4981 router to change the SSID and maybe put this thing into "Bridged" mode to allow me to use my Orbi mesh system. Either that or turn the 3 satellites into AP's. Anyone have the default login info for this router? Tried admin / admin with no luck and got locked out for a few more minutes. An SSID change to reflect my previous SSID would prevent me from having to change all of my connected devices wifi connections, and I have a ton. I would prefer to use the Orbi RB20 router and have the CGM4981 as a modem only. If not possible then at least allow me to hardwire my Orbi satellites and use those as "extenders". Any thoughts?