Random latency spikes across all services.
Hello. I have been experiencing random latency spikes all throughout the day and evening on my internet service. At first I thought the issue was my cheap netgear router, so I replaced with an Asus RTN66U, still having issues. It is really annoying, especially when gaming. The last latency spike session, I ran a tracert towards a League of Legends Game server, see imgur link below. As you can see, latency changes as soon as it leaves my network. I should also note, that speedtests indicate I have a 60Mbps up/ 6Mbps down connection when there is no lag. During these latency sessions, speedtests indicate a much lower downlink speed. http://www.speedtest.net/my-result/5462365890 http://imgur.com/MW29FsH Here is a screenshot of the modem link levels, in case that helps. The downstream levels seem to be fluctuating a tiny bit, but from what I can see are well within normal operating limits. http://imgur.com/7cQb5J6 I have scanned all PC's on the network for malware, with no results found. I am unsure of what else to do. Any guidance would be appreciated. Please let me know if there is any more information needed. Thanks4.4KViews0likes8CommentsLatency Spikes Since About a Week Ago
Hello, everyone. My Preferred service was installed in the beginning of August. Everything was great and smooth with the exception of some random connection drops. A little over a week ago, I started experiencing very frequent latency spikes that have been greatly affecting my internet phone calls as well as online games. I visited the local COX Solutions Store, and they offered me to switch out my gateway to see if that was the problem. I told them, "First, let me reset my gateway, then I'll come back if that doesn't fix it." Today I switched out the gateway and I'm still having the latency spike problem. I have three other computers in my apartment that are all having the same issue. I performed a trace route test, shown below: Microsoft Windows [Version 6.1.7601] Copyright (c) 2009 Microsoft Corporation. All rights reserved. C:\Windows\system32>tracert google.com Tracing route to google.com [74.125.227.96] over a maximum of 30 hops: 1 3 ms 3 ms 3 ms 192.168.0.1 2 10 ms 19 ms 13 ms 10.17.128.1 3 11 ms 22 ms 11 ms ip68-1-11-12.at.at.cox.net [68.1.11.12] 4 28 ms 27 ms 28 ms 68.1.2.109 5 908 ms 41 ms 41 ms 72.14.212.233 6 65 ms 68 ms * 209.85.244.120 7 56 ms 54 ms 54 ms 209.85.240.91 8 62 ms 63 ms 63 ms dfw06s16-in-f0.1e100.net [74.125.227.96] Trace complete. C:\Windows\system32> I'm not an expert with analyzing these results, but that 908 ms jump looks like an issue. I also did a path ping test with an online game's server using their support page for guidance. They say that the results section should have 0% packet loss on all hops, but I'm seeing 100% packet loss on some lines, shown below: Microsoft Windows [Version 6.1.7601] Copyright (c) 2009 Microsoft Corporation. All rights reserved. C:\Windows\system32>pathping 63.240.104.93 Tracing route to 63.240.104.93 over a maximum of 30 hops 0 Storm [192.168.0.11] 1 192.168.0.1 2 10.17.128.1 3 ip68-1-11-12.at.at.cox.net [68.1.11.12] 4 68.1.2.109 5 207.86.210.9 6 207.88.14.182.ptr.us.xo.net [207.88.14.182] 7 207.88.14.189.ptr.us.xo.net [207.88.14.189] 8 192.205.36.101 9 cr2.dlstx.ip.att.net [12.122.100.90] 10 cr1.attga.ip.att.net [12.122.28.173] 11 cr2.wswdc.ip.att.net [12.122.1.174] 12 cr2.n54ny.ip.att.net [12.122.3.37] 13 gar1.nw2nj.ip.att.net [12.122.130.93] 14 12.122.251.10 15 * * * Computing statistics for 350 seconds... Source to Here This Node/Link Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address 0 Storm [192.168.0.11] 0/ 100 = 0% | 1 57ms 0/ 100 = 0% 0/ 100 = 0% 192.168.0.1 0/ 100 = 0% | 2 56ms 0/ 100 = 0% 0/ 100 = 0% 10.17.128.1 0/ 100 = 0% | 3 60ms 0/ 100 = 0% 0/ 100 = 0% ip68-1-11-12.at.at.cox.net [68.1.1 1.12] 0/ 100 = 0% | 4 103ms 0/ 100 = 0% 0/ 100 = 0% 68.1.2.109 0/ 100 = 0% | 5 99ms 0/ 100 = 0% 0/ 100 = 0% 207.86.210.9 0/ 100 = 0% | 6 --- 100/ 100 =100% 100/ 100 =100% 207.88.14.182.ptr.us.xo.net [207.8 8.14.182] 0/ 100 = 0% | 7 133ms 0/ 100 = 0% 0/ 100 = 0% 207.88.14.189.ptr.us.xo.net [207.8 8.14.189] 100/ 100 =100% | 8 --- 100/ 100 =100% 0/ 100 = 0% 192.205.36.101 0/ 100 = 0% | 9 --- 100/ 100 =100% 0/ 100 = 0% cr2.dlstx.ip.att.net [12.122.100.9 0] 0/ 100 = 0% | 10 --- 100/ 100 =100% 0/ 100 = 0% cr1.attga.ip.att.net [12.122.28.17 3] 0/ 100 = 0% | 11 --- 100/ 100 =100% 0/ 100 = 0% cr2.wswdc.ip.att.net [12.122.1.174 ] 0/ 100 = 0% | 12 --- 100/ 100 =100% 0/ 100 = 0% cr2.n54ny.ip.att.net [12.122.3.37] 0/ 100 = 0% | 13 --- 100/ 100 =100% 0/ 100 = 0% gar1.nw2nj.ip.att.net [12.122.130. 93] 0/ 100 = 0% | 14 --- 100/ 100 =100% 0/ 100 = 0% 12.122.251.10 Trace complete. C:\Windows\system32> As far as I can tell, my computer or network is not at fault, and it's something outside of my control that is causing these slowdowns. Can someone provide further analysis of these tests? Is there something I can do? Many thanks, Shiromage EDITED: Grammar and clarificationSolved3.3KViews0likes3Comments