Gaming Lag
Hello, i am having a problem in which every time I connect to a game of League of Legends it lags to an unplayable level. Once I connect, if I then power cycle my modem it fixes it for the most part (some packet loss but okay). I know it is not the game servers as I was in CO for the past two months and never had this issue. In March I was having a similar issue and when I called Cox said not their fault, get a new modem/router. I did and problem was actually fixed until I went to CO in May. Once I returned, same issue. Issue increases dramatically at 5pm. Pretty sure that cox is throttling the service to Riot servers. All other services I.e Netflix, YouTube work fine.4.6KViews0likes10CommentsInternet drops to <1M down and ~1.1 up after 9PM 7 nights a week
Hi there, Same situation as others are describing here. I'm receiving 0.91 down and 1.1 up after about 9PM every day of the week. I've checked my modem, it appears to be fine. I've power cycled it, let it drop connection and re-establish, made sure I've got a Docsis 3.0, etc. I've even pulled up WireShark and traced the hop issues outside of my house. I already made the call to Verizon this morning to change to FIOS. They're gonna get back to me as soon as they know the status of my community's utility line upgrade. My income is supplemented by streaming, so as you can imagine, being unable to stream due to poor service is unacceptable. I've heard of Netflix-o-clock and that cable is shared among community, but if I pay for 15 up 15 down, I want at least 33% of what I'm paying for. I'm looking at T1 lines for $199 a month, too, but that's a large chunk of my streaming income and I'd prefer to not cut into my margin line that. A solution would be preferable. Thank you, Mr. Michael1.1KViews0likes1Comment
Horrible Lag
For the past six months I have been getting worse and worse lag from the hours of 5 pm to 11 pm EST. It has gotten so bad that during those hours (the main hours I am home) playing a game or using the internet for anything but simple web surfing has become impossible. During this period of the day, my ping will consistently jump between 50 and 500+ making doing anything, especially playing a video game impossible. This happens no matter what game is played, below is a specific example from tonight showing a screen shot from Valve's DOTA 2, I also have a video of this happening for two minutes before I get so fed up I quit playing. This does not happen to other friends who live in the same city and use cox cable. At the suggestion of a cox cable phone support associate I bought a new cable modem to take advantage of the premium internet I am paying for. This has not helped the issue at all and in fact has gotten worse.For reference I am directly connected to my router (brand new Linksys WRT 1900 ACS) via a cat 5e Ethernet cable. If I am on super late or during the morning (rarely) I do not see this problem. Sadly during the last six months it has been more like dial up than high speed internet, which is upseting since I pay for the premium level of internet which should get me 100mbs down, if this issue does not get resolved I will be forced to seek another internet provider. -John P.S. - Cox's forums do not support either Windows 10 or Chrome and so it will not let me insert the image. If support personel wish to see it I have both images and video to show the completely awful connection.2.2KViews0likes2Comments
20%+ packet loss for hours sporadically throughout the day (unusable)
Hello, At the beginning of the month (the 3rd), I moved into a brand new apartment complex that is fiber ready. They also installed a brand new Cox modem. I figured that this meant I wouldn't have any issues. I was very wrong. Since moving in, I have made many calls to Cox support and even had 2 techs out (a 3rd scheduled for tomorrow) and nothing has improved whatsoever. I work from home and I also do a lot of online gaming and this packet loss makes everything impossible to do (including loading websites). I have tried everything on my end that I can do, including power cycling the modem, rebooting my computer, changing the ethernet cables, turned off Wireless, turned off Firewalls. The two previous techs replaced the wiring outside hoping that will fix it, but nothing has worked. The packet loss I'm experiencing is making my TCP connections completely unusable, while my UDP connections still work somewhat. My computer is plugged directly into the modem. When the internet is working, it's great and downloads very fast, but when it's having issues, it spikes to upwards of 35-40% packet loss. The issue usually occurs from around 2AM-8AM, but the issue often happens sporadically throughout the day (as you can see from my Pingplotter of the last 48 hours below...) and thus far, no tech has been able to see the problem happening live. I'm beyond frustrated at this point and I just don't know what to do anymore. Any help would be appreciated. I've provided various tests below that might offer some insight into the issues.4.8KViews0likes9CommentsPacket loss from Tustin1.Level3.net plz open a ticket with level3
I have new service from COX and my speed is otherwise fine, but when I log into World of Warcraft I will have 91 lat [good], 76ms [my connection to them Good] 2253ms [VERY BAD, data loss] I looked on a few forums and they suggested a Tracer, the results suggest packet loss from level3.net, this is not a COX node, so the only thing I can do is request that COX puts in a request to level3.net and have them fix their node. Tracing route to 12.129.209.68 over a maximum of 30 hops 0 ******-** [192.168.0.2] 1 192.168.0.1 2 10.104.0.1 3 24-234-16-208.ptp.lvcm.net [24.234.16.208] 4 24-234-6-68.ptp.lvcm.net [24.234.6.68] 5 ae54.bar2.LasVegas1.Level3.net [205.129.18.109] 6 ae-105-3505.bar2.Tustin1.Level3.net [4.69.158.98] 7 ae-105-3505.bar2.Tustin1.Level3.net [4.69.158.98] 8 192.205.37.145 9 cr2.la2ca.ip.att.net [12.122.129.106] 10 12.123.249.73 11 * * * Computing statistics for 250 seconds... Source to Here This Node/Link Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address 0 ******-** [192.168.0.2] 0/ 100 = 0% | 1 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.0.1 0/ 100 = 0% | 2 7ms 0/ 100 = 0% 0/ 100 = 0% 10.104.0.1 0/ 100 = 0% | 3 7ms 0/ 100 = 0% 0/ 100 = 0% 24-234-16-208.ptp.lvcm.net [24.234.16.208] 0/ 100 = 0% | 4 8ms 0/ 100 = 0% 0/ 100 = 0% 24-234-6-68.ptp.lvcm.net [24.234.6.68] 0/ 100 = 0% | 5 11ms 0/ 100 = 0% 0/ 100 = 0% ae54.bar2.LasVegas1.Level3.net [205.129.18.109] 0/ 100 = 0% | 6 106ms1/ 100 = 1%1/ 100= 1% ae-105-3505.bar2.Tustin1.Level3.net [4.69.158.98] 0/ 100 = 0% | 7 107ms1/ 100 = 1%1/ 100= 1% ae-105-3505.bar2.Tustin1.Level3.net [4.69.158.98] 0/ 100 = 0% | 8 107ms 0/ 100 = 0% 0/ 100 = 0% 192.205.37.145 100/ 100 =100% | 9 ---100/ 100 =100%0/ 100 = 0% cr2.la2ca.ip.att.net [12.122.129.106] 0/ 100 = 0% | 10 ---100/ 100 =100%0/ 100 = 0% 12.123.249.73 _______________________________________________________ Tracer for pathping 199.108.62.157 > c:\pathping.txt 5 10ms 0/ 100 = 0% 0/ 100 = 0% ae54.bar2.LasVegas1.Level3.net [205.129.18.109] 0/ 100 = 0% | 6 108ms 1/ 100 = 1% 1/ 100 = 1% ae-106-3506.bar2.Tustin1.Level3.net [4.69.158.102] 0/ 100 = 0% | 7 106ms 0/ 100 = 0% 0/ 100 = 0% ae-106-3506.bar2.Tustin1.Level3.net [4.69.158.102] 3/ 100 = 3% | 8 108ms 3/ 100 = 3% 0/ 100 = 0% 192.205.37.145 97/ 100 = 97% |4KViews0likes3Comments
Experiencing Lag during online gaming
Hi, I'm experiencing lag and stutter during online gaming. I've Cox Preferred plan and play game over wireless connection. I've tried restarting and rebooting modem several times but the issue still remains. I also tried playing game using the LAN connection but the issue persists. I've contacted customer support twice but they have only helped me by restarting the connection again and again. For debugging purposes, I ran Speedtests (www.speedtest.net) and Pingtests (www.pingtest.net), and i figured out speed fluctuations, at times I get 63.2 Mbps and other time I get 12.2 Mbps. Also, I get 9ms, 12ms and other time 223ms and 300+ pings. These figures are from tests that I ran back to back when I started facing issues during gameplay. Please look into this issue. I've Netgear C3700DOCSIS 3.0 cable modem router and I'm using 2.4 GHz connection for wireless connection. Thanks, Gaurav K.7.9KViews0likes12CommentsLatency Spikes
Hello, everyone. I posted here awhile back, talking about a latency issue I had, but a few days after I posted, the problem fixed itself. Supposedly somewhere in the world, a bad router or switch was replaced and service went back to normal, which lasted about a couple weeks. I have this same problem again now, and initially I waited to see if it would go away on its own like it did last time, but it's taking much longer. I'm worried that the problem may not be getting investigated by whoever is responsible. Some background: - The "latency issue" I have is that my latency will spike to 800+ ms every ~10 seconds when communicating with any server, making online gaming and phone calling over the internet very frustrating. I've had weeks with good service, and weeks with bad service mixed with each other in recent months. - I'm living in Escambia County, Florida. - I'm running 5 computers in this apartment. All of them experience this latency issue. Some are on wireless connections (802.11n) and some are on Ethernet. - Before posting the first time about this problem, I changed my gateway out in case it was defective. This second gateway does not solve the problem. - Upon doing a tracert test with google.com, I often see latency spikes. Normal response times varied from 10-100 ms, but on 1 or 2 hops, the latency spikes to at least 500. The location of these problem hops appear in different places with each test. - Ping is usually reported to be around 55 ms on Speedtest.net, slightly higher than average, but this is the same number I get when service is normal. - Bandwidth is normal. I still get my promised 50 Mbps. (Big thanks to COX for the free increase from 25 Mbps!) Is there any known problem about this area with its service? Is there something I can to to fix this problem? Thank you, Shiromage4.4KViews0likes7CommentsLag spikes
Hello, I've lived in Phoenix, AZ since August 2013, and also have had cox internet since then. I have the package that gives me about 30 mbps download and 10 mbps upload. For about a month now, I have been getting lag spikes. Initially, I thought it was just the game server, but then my friends on Skype told me that my voice was robotic or skipping as well. Is this an issue with the router/modem, the area that I am in, or the wiring outside?6.3KViews0likes13Commentsinternet speed, disconnects and lag issues.
This is an ongoing issue that has never been resolved. Every service person in the last 5 years have made the observation that the service was slow in this area. Can we say DUH! ? Even after making this observation nothing has been done to rectify the situation. Here are the stats. Standard internet connection Surfboard SB6180 Modem. All empirical data listed is thru a Compaq Presario XP system which is hardwired to said modem. (I have had this same system connected to a competitors DSL line and have seen speeds over 10 times what I experience with Cox) (Also have 2 newer Win7 laptops connected via Netgear WPN824 V2 Wireless which do not see any improvement in the aforementioned numbers.) Using http://www.speedtest.net: Download speed is almost never over 1mbps. The max I have seen is 1.4mbps Upload speed is ~0.5mbps Ping rate is rarely less than 0.4 My internet connection drops at least once a day: date time 10mar2014 0534 11mar2014 2113 12mar2014 0527 13mar2014 unknown 15mar2014 1225 15/16mar2014 unknown 16mar2014 between 0645 and 1352 17mar2014 1739 In addition i have experienced download failures from trusted sites: 14mar2014 0234 18mar2104 1434 19mar2014 0234 In addition, for the past 2 to 3 days the lag on some sites (facebook.com/Kixeye.com, etc) has been unbearable. The aforementioned instances have happened just in the last week. As previously stated this is an ongoing issue and has been happening for over 5 years. This is what I'm supposed to be receiving, per my account listing on Cox's own web site. "Internet speeds faster than DSL to support all of your wireless devices FREE PowerBoost when you have the need for more speed FREE Online Cloud Storage - access and share your photos, videos and files from anywhere, anytime Up to 10 email addresses with plenty of space to send large files Entertainment features like Music Choice Broadband and Nick Jr. Boost Cox Security Suite Plus Powered By McAfee®" In addition a recent ad lists "speeds of up to 7mbps". I've come here as a last ditch effort. I have seen Cox techies on here (COXVegas for one) that were able to fix issues others could not. That is what I'd hope to see.2.3KViews0likes1Comment
Packet Loss During Peak Times with Ultimate Tier
I've been experiencing excess packet loss during the evening for the past few weeks. This causes frequent disconnects in online games as well as excess lag. At around 7:00pm today: Tracing route to cox.net [68.99.123.161] over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms 192.168.1.1 2 10 ms 7 ms 8 ms 10.0.16.1 3 7 ms 8 ms 7 ms 68.1.8.229 4 8 ms 13 ms 9 ms 68.1.8.207 5 26 ms 8 ms 9 ms 68.1.8.86 6 16 ms 11 ms 11 ms dukedsrj02-ge210.0.rd.at.cox.net [68.1.1.123] 7 12 ms 30 ms 12 ms 68.1.15.238 8 * 11 ms 10 ms 68.99.123.4 9 12 ms 12 ms 11 ms ww2.cox.com [68.99.123.161] Trace complete. C:\Users\Matthew>ping cox.net -t Pinging cox.net [68.99.123.161] with 32 bytes of data: Reply from 68.99.123.161: bytes=32 time=12ms TTL=56 Reply from 68.99.123.161: bytes=32 time=12ms TTL=56 Reply from 68.99.123.161: bytes=32 time=12ms TTL=56 Request timed out. Reply from 68.99.123.161: bytes=32 time=12ms TTL=56 Reply from 68.99.123.161: bytes=32 time=10ms TTL=56 Reply from 68.99.123.161: bytes=32 time=12ms TTL=56 Reply from 68.99.123.161: bytes=32 time=16ms TTL=56 Reply from 68.99.123.161: bytes=32 time=12ms TTL=56 Reply from 68.99.123.161: bytes=32 time=13ms TTL=56 Reply from 68.99.123.161: bytes=32 time=12ms TTL=56 Reply from 68.99.123.161: bytes=32 time=12ms TTL=56 Reply from 68.99.123.161: bytes=32 time=11ms TTL=56 Reply from 68.99.123.161: bytes=32 time=11ms TTL=56 Reply from 68.99.123.161: bytes=32 time=10ms TTL=56 Reply from 68.99.123.161: bytes=32 time=13ms TTL=56 Reply from 68.99.123.161: bytes=32 time=12ms TTL=56 Reply from 68.99.123.161: bytes=32 time=11ms TTL=56 Reply from 68.99.123.161: bytes=32 time=12ms TTL=56 Request timed out. Reply from 68.99.123.161: bytes=32 time=10ms TTL=56 Reply from 68.99.123.161: bytes=32 time=11ms TTL=56 Reply from 68.99.123.161: bytes=32 time=12ms TTL=56 Reply from 68.99.123.161: bytes=32 time=12ms TTL=56 Reply from 68.99.123.161: bytes=32 time=11ms TTL=56 Reply from 68.99.123.161: bytes=32 time=13ms TTL=56 Reply from 68.99.123.161: bytes=32 time=11ms TTL=56 Reply from 68.99.123.161: bytes=32 time=12ms TTL=56 Request timed out. Reply from 68.99.123.161: bytes=32 time=12ms TTL=56 Reply from 68.99.123.161: bytes=32 time=12ms TTL=56 Reply from 68.99.123.161: bytes=32 time=12ms TTL=56 Reply from 68.99.123.161: bytes=32 time=12ms TTL=56 Reply from 68.99.123.161: bytes=32 time=11ms TTL=56 Ping statistics for 68.99.123.161: Packets: Sent = 34, Received = 31, Lost = 3 (8% loss), Approximate round trip times in milli-seconds: Minimum = 10ms, Maximum = 16ms, Average = 11ms I also ran PingPlotter against the FFXIV ARR server that I play on as well as on cox.net. FFXIV ARR - http://imgur.com/nZyC6sV COX.net - http://imgur.com/ZJm4BmS I've also uploaded my signal page from my modem (SB6141). http://imgur.com/eLhW0zA5.9KViews0likes6Comments