Internet constantly dropping for the past week
Hello, My internet has been constantly dropping for the past couple of days, making it impossible for my parents to work from home and for my brother and I to connect to class zoom meetings for school. The problem started getting significantly worse a couple of days ago to the point where it is impossible to be connected for any reasonable amount of time. I decided to check the status and logs for my modem and it shows this. Any help is appreciated. Modem Model: ARRIS SURFboard SB8200 Status: Procedure Status Comment Acquire Downstream Channel 951000000 Hz Locked Connectivity State OK Operational Boot State OK Operational Configuration File OK Security Enabled BPI+ DOCSIS Network Access Enabled Allowed Downstream Bonded Channels Channel ID Lock Status Modulation Frequency Power SNR/MER Corrected Uncorrectables 29 Locked QAM256 951000000 Hz 6.4 dBmV 39.0 dB 105 382 1 Locked QAM256 783000000 Hz 6.1 dBmV 39.0 dB 200 591 2 Locked QAM256 789000000 Hz 6.2 dBmV 39.0 dB 159 655 3 Locked QAM256 795000000 Hz 6.2 dBmV 39.1 dB 191 516 4 Locked QAM256 801000000 Hz 5.9 dBmV 38.7 dB 182 570 5 Locked QAM256 807000000 Hz 5.6 dBmV 38.6 dB 149 468 6 Locked QAM256 813000000 Hz 5.3 dBmV 38.5 dB 195 553 7 Locked QAM256 819000000 Hz 4.8 dBmV 38.3 dB 194 498 8 Locked QAM256 825000000 Hz 5.0 dBmV 38.4 dB 206 521 9 Locked QAM256 831000000 Hz 5.2 dBmV 38.5 dB 185 521 10 Locked QAM256 837000000 Hz 5.5 dBmV 38.6 dB 184 503 11 Locked QAM256 843000000 Hz 5.4 dBmV 38.6 dB 194 417 12 Locked QAM256 849000000 Hz 5.4 dBmV 38.6 dB 149 399 13 Locked QAM256 855000000 Hz 5.6 dBmV 38.8 dB 198 454 14 Locked QAM256 861000000 Hz 5.8 dBmV 38.7 dB 164 399 15 Locked QAM256 867000000 Hz 5.6 dBmV 38.8 dB 118 444 16 Locked QAM256 873000000 Hz 6.0 dBmV 38.9 dB 171 418 17 Locked QAM256 879000000 Hz 6.1 dBmV 39.0 dB 116 419 18 Locked QAM256 885000000 Hz 6.3 dBmV 39.0 dB 116 477 19 Locked QAM256 891000000 Hz 6.2 dBmV 38.9 dB 120 401 20 Locked QAM256 897000000 Hz 6.4 dBmV 38.9 dB 164 503 21 Locked QAM256 903000000 Hz 6.4 dBmV 38.9 dB 112 387 22 Locked QAM256 909000000 Hz 6.5 dBmV 39.1 dB 114 425 23 Locked QAM256 915000000 Hz 6.2 dBmV 38.9 dB 71 390 24 Locked QAM256 921000000 Hz 6.4 dBmV 39.1 dB 100 422 25 Locked QAM256 927000000 Hz 6.3 dBmV 39.0 dB 94 384 26 Locked QAM256 933000000 Hz 6.6 dBmV 39.1 dB 99 402 27 Locked QAM256 939000000 Hz 6.7 dBmV 39.2 dB 86 370 28 Locked QAM256 945000000 Hz 6.8 dBmV 39.3 dB 117 413 30 Locked QAM256 957000000 Hz 6.1 dBmV 39.0 dB 80 447 31 Locked QAM256 963000000 Hz 6.0 dBmV 38.9 dB 91 386 32 Locked QAM256 969000000 Hz 5.8 dBmV 38.7 dB 111 442 159 Locked Other 300000000 Hz 10.5 dBmV 0.0 dB 376365871 4356 Upstream Bonded Channels Channel Channel ID Lock Status US Channel Type Frequency Width Power 1 6 Locked SC-QAM Upstream 14600000 Hz 3200000 Hz 37.0 dBmV 2 1 Locked SC-QAM Upstream 19400000 Hz 6400000 Hz 43.0 dBmV 3 2 Locked SC-QAM Upstream 25800000 Hz 6400000 Hz 37.0 dBmV 4 3 Locked SC-QAM Upstream 32200000 Hz 6400000 Hz 41.0 dBmV 5 4 Locked SC-QAM Upstream 38600000 Hz 6400000 Hz 38.0 dBmV Logs: Date Time Event ID Event Level Description 07/30/2020 22:25 2436694061 5 "Dynamic Range Window violation" 07/30/2020 22:25 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=18:9c:27:fb:50:21;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;" 07/30/2020 22:05 2436694061 5 "Dynamic Range Window violation" 07/30/2020 22:05 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=18:9c:27:fb:50:21;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;" 07/30/2020 22:05 2436694061 5 "Dynamic Range Window violation" 07/30/2020 22:05 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=18:9c:27:fb:50:21;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;" 07/30/2020 22:04 2436694061 5 "Dynamic Range Window violation" 07/30/2020 22:04 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=18:9c:27:fb:50:21;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;" 07/30/2020 22:04 2436694061 5 "Dynamic Range Window violation" 07/30/2020 22:04 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=18:9c:27:fb:50:21;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;" 07/30/2020 22:04 2436694061 5 "Dynamic Range Window violation" 07/30/2020 22:04 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=18:9c:27:fb:50:21;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;" 07/30/2020 22:04 2436694061 5 "Dynamic Range Window violation" 07/30/2020 22:04 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=18:9c:27:fb:50:21;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;" 07/30/2020 22:03 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2.;CM-MAC=18:9c:27:fb:50:21;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;" 07/30/2020 22:03 2436694061 5 "Dynamic Range Window violation" 07/30/2020 22:03 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=18:9c:27:fb:50:21;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;" 07/30/2020 22:03 2436694061 5 "Dynamic Range Window violation" 07/30/2020 22:03 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=18:9c:27:fb:50:21;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;" 07/30/2020 22:03 2436694061 5 "Dynamic Range Window violation" 07/30/2020 22:03 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=18:9c:27:fb:50:21;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;" 07/30/2020 22:03 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=18:9c:27:fb:50:21;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;" 07/30/2020 22:02 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2.;CM-MAC=18:9c:27:fb:50:21;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;" 07/30/2020 22:02 2436694061 5 "Dynamic Range Window violation" 07/30/2020 22:02 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=18:9c:27:fb:50:21;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;" 07/30/2020 22:02 2436694061 5 "Dynamic Range Window violation" 07/30/2020 22:02 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=18:9c:27:fb:50:21;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;" 07/30/2020 22:02 2436694061 5 "Dynamic Range Window violation" 07/30/2020 22:02 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=18:9c:27:fb:50:21;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;" 07/30/2020 21:50 2436694061 5 "Dynamic Range Window violation" 07/30/2020 21:50 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=18:9c:27:fb:50:21;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;" 07/30/2020 21:50 2436694061 5 "Dynamic Range Window violation" 07/30/2020 21:50 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=18:9c:27:fb:50:21;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;" 07/30/2020 21:50 2436694061 5 "Dynamic Range Window violation" 07/30/2020 21:50 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=18:9c:27:fb:50:21;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;" 07/30/2020 21:49 2436694061 5 "Dynamic Range Window violation" 07/30/2020 21:49 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=18:9c:27:fb:50:21;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;" 07/30/2020 21:49 2436694061 5 "Dynamic Range Window violation" 07/30/2020 21:49 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=18:9c:27:fb:50:21;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;" 07/30/2020 21:49 2436694061 5 "Dynamic Range Window violation" 07/30/2020 21:49 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=18:9c:27:fb:50:21;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;" 07/30/2020 21:49 2436694061 5 "Dynamic Range Window violation" 07/30/2020 21:49 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=18:9c:27:fb:50:21;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;" 07/30/2020 21:45 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=18:9c:27:fb:50:21;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;" 07/30/2020 21:45 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=18:9c:27:fb:50:21;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;" 07/30/2020 21:40 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=18:9c:27:fb:50:21;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;" 07/30/2020 21:40 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=18:9c:27:fb:50:21;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;" 07/30/2020 21:36 2436694061 5 "Dynamic Range Window violation" 07/30/2020 21:36 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=18:9c:27:fb:50:21;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;" 07/30/2020 21:35 2436694061 5 "Dynamic Range Window violation" If anyone has any insights or solutions to this problem, it would be greatly appreciated. Sorry for the long post and thanks for reading.
Connection
So I’m a pretty new member for Cox... it’s been just over a month and without any problems! Which is really good since I’m a student during the summer and full time throughout the year, so I REALLY need consistency! Well, today was my first problem. So I came home from working all day and my Internet was working this morning but I came back and it wasn’t working and the US/DS light is flashing. Called support line, they couldn’t do anything besides tell me to turn it off then back on. Now, I have to wait 3 days until I can even get a tech out here to even look at it! As a full time student and full time two job employee, I can’t afford three days without internet. I expected better customer service from the support lines and at least something available next day for help restoring the connection... now I’m going to have to figure out how to get all my assignments done without my laptop, considering they’re all online, this won’t be a walk in the park if it’s even possible. Definitely not what I had expected in my first 2 months of being a customer. There needs to be more options for fixing internet that is down rather than simply, “unplug, then plug back in”. And on top of that, a $75 maintainance fee at “the technicians discretion”!? Are you kidding me? Once again, I am a college student, paying for his own schooling, his own apartment, and his own internet service bill. I don’t have $75 laying around to dish out to someone at their own discretion. The fact that I haven’t touched the modem (which I rent from cox) since installation or any of the cords near it or connected to it, and I haven’t had any previous problems whatsoever, leads me to believe this is a “Cox” problem. AND on top of ALL of this, some way, somehow, they messed up my address? And have my service at the completely wrong address which I can’t change until Monday of course, and I have to go in to the store, mind you, this is where I purchased the service initially. So since I had set up the service in person, there shouldn’t have been ANY confusion whatsoever. But no my service is registered at the complete wrong address. The numbers aren’t even similar to my current address and neither is the street! It makes no sense as to why this mistake was made and really upsets me that I should even have to deal with this before I’ve even been in service for 2 months! So thanks for adding another good load of stress on an already stressed out college student. Time to wait 3 days to hear from someone.
