WORSE CHAT SUPPORT EVER
Issues and concerns not addressed. Empathy or concessions was not provided nor was any ownership taken. The worst experience i have is always with cox and chat support. Horrible. I had moved service 4 months ago. Since then i have contacted cox on numerous occasions about the lies and broken promises via chat and service issues. No one in the chat department cares or even attempts to help besides "i can troubleshoot" The tech who installed my service lied about everything possible. I requested my home to be rewired, told with panoramic its not.needed and its the best offered..lies...lies..I have the ultimate package. Which recommended amount of devices 7-9. With this "upgrade" the tech provided 6 of the 7-9 slots are taken by cox devices. That is more than 50%! If the tect was honest and wanted to have a satisfied customer, he would have not suggested this knowing how many devices i have I work from home and every moment i spend rebooting, troubleshooting and contacting cox cost me money and it is now affecting my livelihood and my children.Solved3.5KViews0likes6Comments
Billing and customer service issues
I set up my cox services on August 5th. We chose the bronze bundle which says it comes with free hbo for 2 years and long distance is included in the price. Setup took the guy 4 hours, and that was with me helping. Tried to charge me $9.95x4 for wiring outlets for the TV''s that would be connected but he didnt install anything. Then I was basically told I couldnt read because no one at cox believed that the site clearly stated long distance was included and so was hbo. Finally after two days everything was supposed to have been taken care of. But I got my second bill today and I am still being charged for hbo and long distance. If my services are not corrected and billed properly I will be cancelling and seeking an attorney if need be. This is ridiculous. Dont try to hold me to my end of the contract when you arent holding up yours.4.4KViews0likes1Comment
Not Getting Internet Bundle Price, and HORRIBLE Customer Service!!!
I upgraded all of my services via the Cox.net website into the gold bundle. I am not getting the bundle discount, and can't get anyone to help me. The fist time I call the young lady said that she would have the pricing corrected and have someone call me to confirm that it was taken care of. No one ever called, and the price has not bee corrected. The next time I called I was hung up on twice, and not because I was being abusive or using foul language in case that is what you are assuming. It was simply due to complete incompetence on the other end. I then spoke to 4 different people who told me that they were unable to help and kept transferring me tosomeone else who told me the same thing. They finally sent me over to the supposed correct department where I sat on hold for a half hour, and finally gave up and hung up the phone. At this point I am leaning towards just cancelling everything and switching to Dish/ATT. Worst customer service ever!!!!!! If this is not resolved today, I am done!8.3KViews0likes8Comments