Daily Intermittent Connection Loss - Louisiana
My internet connection randomly losses internet connection several times throughout the day. Both the wired and wireless internet drops; the connection to the router is still active, but it just says "No internet connection". Similar issues to these threads, all that don't seem answered: https://forums.cox.com/forum_home/internet_forum/f/internet-forum/2164/wifi-devices-losing-connection/8538 https://forums.cox.com/forum_home/internet_forum/f/internet-forum/20861/intermittent-outages---louisiana I currently have Gigablast, but the internet connection loss also happened when I had 150gbps download speed. I had a tech replace my originalnew Panoramic router/modem for a new one, same issue. The bandaidfix is to unplug the Panoramic router/modem, but I can't keep doing this several times a day. Cox support has been zero help in the past year I've experienced the issue. When I call or chat with the Cox support, they tell me everything looks fine if there end, and to unplug the Panoramic modem/router and plug it back in. When I tell them that doesn't solve the issue long term or even later that day, they say a tech needs to come out. When a tech comes out, they say there is nothing they can do. An endless cycle i've been in for months. Past two times the field techs have just been skipping the appointment times all together as no shows. I believe there is an infrastructure issue in the lines outside my house. Is there thing I can do the get Cox to help? Thanks for any advice.4.3KViews1like13Comments
Gigablast upload regularly dropping to 1.23Mbps, downloads range from 25Mbps up to 600Mbps. 10-15% packet loss off and on
I've been having intermittent problems over a year with packet loss and speeds. I was also having lots of uncorrectablesbut atech came out last year, said they found something upstream and improved the situation. Still some packet loss and uncorrectables but not as bad. I was of course still charged the repair fee despite it being their issue and had to call to get that removed. Although the situation was better it was still fairly bad so I bought a new cable modem, the Netgear CM1000, whichsomewhat improved the situation further, with reduced packet loss and uncorrectables. It's still not perfect like it used to be for 10 years up until a year ago. Afew weeks ago speeds began intermittently dropping to trash. Packet loss slightly increased. Occassionally I see massive spikes of uncorrectables butnot often. Sometimes it's slow download, sometimes slow upload, sometimes both. Sometimes speeds are okay besides packet loss. As I write this I'm getting445Mbps down, 1.23Mbps up. On Gigablast ("up to" 940Mbps down, 35Mbps up).Earlier in the day I was getting about 100Mbps down but 31Mbps up until afternoon. Here's my cable modem about 30min after rebooting it to see if that helped (it did not). Starting Frequency807000000 <tabindex=-1>Startup Procedure Procedure Status Comment Acquire Downstream Channel 807000000 Hz Locked Connectivity State OK Operational Boot State OK Operational Security Enable BPI+ IP Provisioning Mode Honor MDD IPv4 only <tabindex=-1>Downstream Bonded Channels Channel Lock Status Modulation Channel ID Frequency Power SNR / MER Unerrored Codewords Correctable Codewords Uncorrectable Codewords 1 Locked QAM256 5 807000000 Hz 10.3 dBmV 42.3 dB 43795095 0 0 2 Locked QAM256 1 783000000 Hz 10.2 dBmV 42.2 dB 42856679 0 0 3 Locked QAM256 2 789000000 Hz 10.3 dBmV 42.3 dB 42860118 0 0 4 Locked QAM256 3 795000000 Hz 10.2 dBmV 42.3 dB 42863957 0 0 5 Locked QAM256 4 801000000 Hz 10.4 dBmV 42.3 dB 42867903 0 0 6 Locked QAM256 6 813000000 Hz 9.9 dBmV 42.3 dB 42871501 0 0 7 Locked QAM256 7 819000000 Hz 9.8 dBmV 42.1 dB 42874459 0 0 8 Locked QAM256 8 825000000 Hz 9.9 dBmV 42.3 dB 42877908 0 0 9 Locked QAM256 9 831000000 Hz 9.6 dBmV 42.2 dB 42881974 0 0 10 Locked QAM256 10 837000000 Hz 9.4 dBmV 41.9 dB 42886312 1 0 11 Locked QAM256 11 843000000 Hz 9.5 dBmV 42.0 dB 42889577 1 0 12 Locked QAM256 12 849000000 Hz 9.0 dBmV 41.8 dB 42893432 1 0 13 Locked QAM256 13 855000000 Hz 9.1 dBmV 41.8 dB 42897404 2 0 14 Locked QAM256 14 861000000 Hz 8.8 dBmV 41.6 dB 42900918 0 0 15 Locked QAM256 15 867000000 Hz 8.9 dBmV 41.6 dB 42904748 1 0 16 Locked QAM256 16 873000000 Hz 8.7 dBmV 41.6 dB 42907873 2 0 17 Locked QAM256 17 879000000 Hz 8.7 dBmV 41.6 dB 42911948 0 0 18 Locked QAM256 18 885000000 Hz 8.5 dBmV 41.6 dB 42915786 1 0 19 Locked QAM256 19 891000000 Hz 8.7 dBmV 41.7 dB 42919495 2 0 20 Locked QAM256 20 897000000 Hz 8.5 dBmV 41.6 dB 42923184 0 0 21 Locked QAM256 21 903000000 Hz 8.6 dBmV 41.5 dB 42926803 0 0 22 Locked QAM256 22 909000000 Hz 8.8 dBmV 41.6 dB 42930744 1 0 23 Locked QAM256 23 915000000 Hz 8.4 dBmV 41.5 dB 42934609 0 0 24 Locked QAM256 24 921000000 Hz 8.1 dBmV 41.4 dB 42938158 0 0 25 Locked QAM256 25 927000000 Hz 8.3 dBmV 41.4 dB 42941820 0 0 26 Locked QAM256 26 933000000 Hz 8.4 dBmV 41.4 dB 42945655 0 0 27 Locked QAM256 27 939000000 Hz 8.0 dBmV 41.2 dB 42949194 0 0 28 Locked QAM256 28 945000000 Hz 7.9 dBmV 41.2 dB 42952898 0 0 29 Locked QAM256 29 951000000 Hz 7.8 dBmV 41.0 dB 42956043 0 0 30 Locked QAM256 30 957000000 Hz 7.5 dBmV 40.8 dB 42960068 0 0 31 Locked QAM256 31 963000000 Hz 7.4 dBmV 40.9 dB 42962045 0 0 32 Locked QAM256 32 969000000 Hz 7.5 dBmV 40.8 dB 42961901 0 0 <tabindex=-1>Upstream Bonded Channels Channel Lock Status Modulation Channel ID Frequency Power 1 Locked ATDMA 1 19300000 Hz 37.8 dBmV 2 Locked ATDMA 2 25800000 Hz 37.3 dBmV 3 Locked ATDMA 3 32200000 Hz 36.5 dBmV 4 Locked ATDMA 4 38600000 Hz 37.3 dBmV 5 Locked ATDMA 6 14500000 Hz 37.3 dBmV 6 Not Locked Unknown 0 0 Hz 0.0 dBmV 7 Not Locked Unknown 0 0 Hz 0.0 dBmV 8 Not Locked Unknown 0 0 Hz 0.0 dBmV <tabindex=-1>Downstream OFDM Channels Channel Lock Status Modulation / Profile ID Channel ID Frequency Power SNR / MER Active Subcarrier Number Range Unerrored Codewords Correctable Codewords Uncorrectable Codewords 1 Locked 0, 2, 3 159 300000000 Hz 14.1 dBmV 43.5 dB 1108 ~ 2987 53705384 11623916 0 2 Not Locked 0 0 0 Hz 7.8 dBmV 0.0 dB 0 ~ 4095 0 0 0 <tabindex=-1>Upstream OFDMA Channels Channel Lock Status Modulation / Profile ID Channel ID Frequency Power 1 Not Locked Unknown 0 0 Hz 0 dBmV 2 Not Locked Unknown 0 0 Hz 0 dBmV Today's logs (replaced MAC addresses with xxx): 2021-04-15, 20:19:42 Warning (5) Dynamic Range Window violation 2021-04-15, 20:19:42 Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.1; 2021-04-15, 20:19:42 Warning (5) Dynamic Range Window violation 2021-04-15, 20:19:42 Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.1; 2021-04-15, 20:19:42 Warning (5) Dynamic Range Window violation 2021-04-15, 20:19:42 Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.1; 2021-04-15, 20:19:41 Warning (5) Dynamic Range Window violation 2021-04-15, 20:19:41 Warning (5) RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.1; 2021-04-15, 20:19:36 Notice (6) DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 2 3.;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.1; 2021-04-15, 20:19:31 Notice (6) TLV-11 - unrecognized OID;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.1; 2021-04-15, 20:19:31 Warning (5) DHCP WARNING - Non-critical field invalid in response ;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.1; Netgear CM1000 Hardware Version 2.02 Firmware Version V6.01.071.4KViews0likes1Comment