Intermittent Email send/receive failures with POP3 - Again, for weeks
I posted this a couple weeks ago, have received no responses, and discovered it was deleted. So I'm posting it again. Don't delete it again...please solve it. For the past few weeks now, I've been experiencing the infamous & intermittent email send/receive failures, like many other customers in these forums have reported. My system specs: Windows 10 Pro x64 MS Windows Defender active, no other security packages MS Outlook Cox Internet Preferred package with the Cox provided DOCSYS 3.0 NetGear N450 modem/router My issues: For several weeks, my various Cox email accounts have intermittent problems sending or receiving emails through Outlook 2007. When receiving emails, I'll get the Outlook pop-up error window stating: ------------------------------------------------------------------- "Task 'myemailaddress' - Receiving' reported error (0x800CCC92 or some other error code) : 'The operation timed out waiting for a response from the receiving (POP) server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP)." ------------------------------------------------------------------- This issue happens consistently, several times a day with all my Cox email accounts...then emails will suddenly work again...then the issue reappears, rinse & repeat...it's an ongoing cycle of working/not working throughout the day for the past few weeks now. I don't bother calling Support about this because they usually blame Outlook and do nothing. It's not an Outlook problem. Everything works great, when it works...then this sudden issue pops once or twice a year, as so many other customers have been reporting. And as mentioned by other customers, Cox somewhat acknowledges that they know about this problem with email and it's been kicked upstairs for a harder look. In the past, I've reset my Outlook settings for the Cox emails, tried different settings and ports according to the Cox email support docs, and even deleted my Cox email account profiles within Outlook and recreated them (in case they were corrupted). Nothing has worked. This happens regularly, so please Cox...don't ask the usual questions about using Webmail, trying another computer, etc. We know, and you know, this has been a persistent, recurring issue with Cox email accounts for many years and these suggestions don't work or fix anything. Usually, Cox Support hems & haws and says they're working on it...or they wrongly blame Outlook...and nothing gets resolved. After repeated complaints to report the issue, they'll usually reset or do something to solve the issue. So I'm adding my issue & complaint here to be resolved also. Please fix this email issues ASAP. Thank you.8.8KViews0likes17Comments
Upload connections and streaming to twitch
Ever since the weekend of the superbowl I have been unable to properly stream gaming content to twitch. I am able to watch streams with no issues and browse sites during these stream issues. I have made contacts to both Twitch and Cox and was informed the issues was most likely on my ISP. Out of frustration I also tried streaming to youtube gaming and got the same issues. My computer is more than capable of handling streaming as I had done so months before the super bowl. Currently I am at a loss after contact support and speaking to level two support being told there is no issues when clearly there is. I have a tracert attached to show my results below. Please any ideas or help for this would be appreciated as this new found issue has become overly annoying. TRACERT: Tracing route to live.twitch.tv [199.9.252.254] over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms 192.168.0.1 2 6 ms 8 ms 7 ms 3 13 ms 13 ms 9 ms .26 4 7 ms 8 ms 8 ms 248 5 20 ms 20 ms 21 ms langbprj02-ae6.0.rd.la.cox.net [68.1.5.139] 6 * * * Request timed out. 7 * * * Request timed out. 8 * * * Request timed out. 9 * * * Request timed out. 10 * * * Request timed out. 11 * * * Request timed out. 12 * * * Request timed out. 13 * * * Request timed out. 14 * * * Request timed out. 15 * * * Request timed out. 16 * * * Request timed out. 17 * * * Request timed out. 18 * * * Request timed out. 19 * * * Request timed out. 20 * * * Request timed out. 21 * * * Request timed out. 22 * * * Request timed out. 23 * * * Request timed out. 24 * * * Request timed out. 25 * * * Request timed out. 26 * * * Request timed out. 27 * * * Request timed out. 28 * * * Request timed out. 29 * * * Request timed out. 30 * * * Request timed out.2.9KViews0likes4Comments
Slow & Laggy on Ultimate service at 89130
For about three weeks I've been experiencing a bad connection. Originally it was slow with lots of lag in games and buffering when I watched streaming. I contacted Cox via phone support and after a few reboots of my modem the tech said that they could no longer see it on the network. I've since then replaced the modem and still experiencing the problem with a new modem (Motorola SB6183). Tech one that was sent out was unable to fix issue, even trying a modem from the truck and it not working correctly. He left for the next job and when he returned it seemed to work directly connected to my PC. After he left I setup my network connecting it to my router (Asus RT-N66U). I didn't notice any speed slowdowns for a few days. On the second service call the second tech diagnosed it as my router since directly connected its fine, but on my network its not working. I replaced the router with a Asus RT-AC88U. Now about three weeks later, It's still just as bad as it was when I first called. I've also change out Ethernet cable from router to modem and still no change. This image is a wired speed test from my computer with my current setup (SB6183 modem, RT-AC88U router) http://imgur.com/003QZte Ping from router to google http://imgur.com/mBNYMPo Downstream channels from modem http://imgur.com/BQHzD3C Upstream channels from modem http://imgur.com/ZmKn30zSolved2.2KViews0likes2Comments
Cox / Netgear CG3000D-RG issues: DDNS setup missing!
Netgear CG3000D-RG issues: DDNS setup missing! I and a Cox internet customer from Henderson NV and have spent hours on the phone with Cox tech support trying to find a simple answer. I could never get through to anyone who even knows what Dynamic DNS is. Several years ago, I purchased a Netgear CG3000D-RG modem/router direct from Cox truck at installation time. Now, I need to implement DDNS so I can reliablyremotelyaccess my security / HVAC system after an IP address change. I do have a working DDNS service already setup with dyndns.org. I found that the identical router as supplied by Netgear supports DDNS and thefactorymanual clearly shows a DDNS setup function on the advanced menu. However, the router Cox sold me does not have the DDNS menu item listed. It is either not in the firmware or it has somehow been disabled. My Questions: Can Cox remotely enable the DDNS function? Or, Can I get new firmware that does? (I have heard that Cox can push new firmware to the modem) Or, is there a way that Cox can implement the DDNS direct to my dyndns.org account as an alternative" Why would Cox disable this essential feature? I know I can purchaser new hardware, but an extra expense when a simple solution should work. I hope someone can help. regards Bill4.1KViews0likes2Comments
Spam and Phishing
When will Cox support a "white list" similar to that I enjoyed with EarthLink in San Diego?. EarthLink allows you to reply to unknown email addresses with a nice message saying you don't recognize the address. You are then notified that that address sent a message and you can respond and also add them to your accept list. Wonderful feature. In San Diego I had the option to use EarthLink directly on my other cable service. Cox doesn't offer alternative companies. In San Diego I had the option of using the company URL, saan.rr.com, and RoadRunner. It would be a real win to use the EarthLink type software. Surely this high-priced Cox service can supply that option to us. They won't even respond to queries about such a service. "NOT AVAILABLE"2KViews0likes2Comments
Change Billing Date
When i signed up 10/29/15 i was asked what day i would like my billing date to be on. I responded with the 15th, somehow i found my bill to be on the 23rd yet you were still able to bill me for 30 days worth of service and everything i see points to 24 days of service, if i'm doing the counting thing right. Every Cox Rep seems to say the same thing. it doesn't matter what day your billing due date is because we give you 10 day grace period. My problem is, is that i'll be charged a flat rate rather than a pro-rated rate for how many days i actually use. Noone can change the billing date for me because "The system will not let them" or "since you have promotions on your account i'm unable to process your request, i can cancel all your promotions in order to change your billing date" I've even gone to the extent of trying to cancel my acct and set up a new one and they would'nt let me.4.1KViews0likes1CommentRandom high latency spikes
I am in CT and since Tuesday morning I receive high latency spikes from most websites and servers I go to - from Facebook and Google to gaming servers and even VPN for work (which my office also has Cox). I had a tech come out yesterday and inspect my lines - he said they were perfect (my house is only 6 years old and the drop from the box to my house was installed just a few months ago). When I called Tier 2 again I had to give them 3 sets of pings and traceroutes; I provided Google, Facebook, and io9.com. The person I talked to sent them somewhere (network engineers, maybe?) and called back 10 minutes later saying it wasn't anything happening in the Cox network, that my ping and traceroute packets are being deprioritized after the Cox network. I'd agree with this if it was just the three sites that I provided the data for, but when it's every single site I visit - again, websites, gaming servers, servers at work through a VPN tunnel, I highly question whether all of those servers will be deprioritizing my network traffic (and why would they deprioritize non ping/traceroute packets?). I'm extremely frustrated since this makes working extremely difficult. Of course Cox engineers are going to say it's not them. When I VPN into a machine at my office and perform the same traceroutes/pings I don't get the high latency spikes that I'm experiencing from home. What are my options? Should I continue to call Tier 2 and demand a better explanation as to why all of my traffic is "being deprioritized"?6.7KViews0likes15CommentsConnective problems
Connectivity problems, varies by time of day.Running speed tests, long latency times up to 55ms. Sometimes disconnects from net while running speedtest. Test can take up to 1 1/2 minutes. I cannot get any response after they cancel repair ticket. This is ongoing for over two years. They know that it is not an equipment issue, hardware or wiring.Everything has been replaced. Internet disconnects between 12AM and 6AM while system is idle. Could someone put me in contact with the right unit, person to resolve this. This has been going on for over 2 years. Frustrated in Chandler, where Cox is advertising Giga bit. THX F101B3.7KViews0likes7Comments
