Netgear C6300BD constant reboot
I have done so much research on the net trying to track down the cause of this issue. It was happening with multiple modems...the most recent of which is the Netgear C6300BD, which is what I have and the only one that they would give me that could handle AC protocol adapters.. they said. Still, I get dropped multiple times an hour when my cable modem reboots itself. I have had NUMEROUS technicians out to my house to fix this... and one guy fixed things for awhile, but now it's starting again. He said it had something to do with another guy down the street and that his line was piggybacking off of mine... not as in he was stealing it.. but that there was a problem with the lines and that a new line would have to be put in. Does this make sense to anyone? This is what my logs look like and as a work from home web developer, the CONSTANT dropping not only makes doing my job impossible...and it happens like every 5 minutes it seems.. is putting my job in jeopardy. I am in conference calls with shared screen meetings and will get dropped 3 times in the same meeting. This is a big fat no go. Time Priority Description 2016-04-02, 01:11:14.0 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out; 2016-04-02, 01:10:31.0 Notice (6) TLV-11 - unrecognized OID; 2016-04-02, 01:10:31.0 Critical (3) TLV-11 - Illegal Set operation failed; 2016-04-01, 23:05:50.0 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out; 2016-04-01, 23:05:07.0 Critical (3) TLV-11 - Illegal Set operation failed; 2016-04-01, 21:36:49.0 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out; 2016-04-01, 21:36:06.0 Critical (3) TLV-11 - Illegal Set operation failed; 2016-04-01, 21:16:52.0 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out; 2016-04-01, 21:16:09.0 Critical (3) TLV-11 - Illegal Set operation failed 2016-04-01, 20:56:48.0 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out; 2016-04-01, 20:56:05.0 Critical (3) TLV-11 - Illegal Set operation failed; 2016-04-01, 20:36:48.0 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out; 2016-04-01, 20:36:05.0 Critical (3) TLV-11 - Illegal Set operation failed; 2016-04-01, 20:16:50.0 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out; 2016-04-01, 20:16:07.0 Critical (3) TLV-11 - Illegal Set operation failed; 2016-04-01, 19:56:50.0 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out 2016-04-01, 19:56:07.0 Critical (3) TLV-11 - Illegal Set operation failed; 2016-04-01, 19:36:49.0 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out; 2016-04-01, 19:36:06.0 Critical (3) TLV-11 - Illegal Set operation failed; 2016-04-01, 19:16:48.0 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out; 2016-04-01, 19:16:05.0 Critical (3) TLV-11 - Illegal Set operation failed; 2016-04-01, 18:56:48.0 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out; 2016-04-01, 18:56:06.0 Critical (3) TLV-11 - Illegal Set operation failed; 2016-04-01, 18:36:47.0 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out; 2016-04-01, 18:36:05.0 Critical (3) TLV-11 - Illegal Set operation failed; 2016-04-01, 17:49:48.0 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out; Time Not Established Warning (5) DHCP WARNING - Non-critical field invalid in response ; Time Not Established Notice (6) Honoring MDD; IP provisioning mode = IPv4 Time Not Established Critical (3) No Ranging Response received - T3 time-out; Time Not Established Critical (3) No Ranging Response received - T3 time-out; I need to know what to say to a tech or Cox or someone when I call to get someone to come fix this once and for all. I don't even have cable tv... and I pay over $100 a month to Cox. I'd give my right arm to go back to FIOS that I had in Oregon. It's to the point where I'm ready to move back there. I don't know what else to do though about this constant ongoing issue with Cox that doesn't seem to have any hope of being resolved. Anyone?2.4KViews0likes0Comments
Upload connections and streaming to twitch
Ever since the weekend of the superbowl I have been unable to properly stream gaming content to twitch. I am able to watch streams with no issues and browse sites during these stream issues. I have made contacts to both Twitch and Cox and was informed the issues was most likely on my ISP. Out of frustration I also tried streaming to youtube gaming and got the same issues. My computer is more than capable of handling streaming as I had done so months before the super bowl. Currently I am at a loss after contact support and speaking to level two support being told there is no issues when clearly there is. I have a tracert attached to show my results below. Please any ideas or help for this would be appreciated as this new found issue has become overly annoying. TRACERT: Tracing route to live.twitch.tv [199.9.252.254] over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms 192.168.0.1 2 6 ms 8 ms 7 ms 3 13 ms 13 ms 9 ms .26 4 7 ms 8 ms 8 ms 248 5 20 ms 20 ms 21 ms langbprj02-ae6.0.rd.la.cox.net [68.1.5.139] 6 * * * Request timed out. 7 * * * Request timed out. 8 * * * Request timed out. 9 * * * Request timed out. 10 * * * Request timed out. 11 * * * Request timed out. 12 * * * Request timed out. 13 * * * Request timed out. 14 * * * Request timed out. 15 * * * Request timed out. 16 * * * Request timed out. 17 * * * Request timed out. 18 * * * Request timed out. 19 * * * Request timed out. 20 * * * Request timed out. 21 * * * Request timed out. 22 * * * Request timed out. 23 * * * Request timed out. 24 * * * Request timed out. 25 * * * Request timed out. 26 * * * Request timed out. 27 * * * Request timed out. 28 * * * Request timed out. 29 * * * Request timed out. 30 * * * Request timed out.2.9KViews0likes4Comments
Dropping packets and unreliable internet connection
I have had this issue several times. Just called in again to get it resolved. I have been in IT for over 10 years and this is ridiculous. I work from home primarily and cannot have an unreliable internet connection. At least once a week lately I get issues and see consistently over 25% packet loss. I see this pinging 8.8.8.8 (google open DNS server) or cox.net or any website. Sometimes simply disconnecting power and reseating the cable modem will resolve, others I have to call in or have a tech come out. I have had more issues since moving to my current address and they continue to go unresolved. Yet I pay my bill and have never even been offered a credit or any form of compensation for continuing issues with my services. I've been with Cox over 8 years. I've even previously had support tell me my router was the issue - ludicrous considering I have had a field tech come out and connect his equipment and also see the same loss testing the lines. But to appease support I bought a new $150 router. What does it take to get Cox to resolve this issue once and for all? I'm at the point of cutting services way down (dropping my bundle) and adding AT&T as a secondary connection to my router so I can have consistent internet and simply streaming all of my TV. Is this what I need to do? Or is Cox going to be able to finally resolve my issues permanently and do something for customer retention? Current signals from cable router after finally getting back online Downstream Channels Power Level: Signal to Noise Ratio: Channel 1: 15.5 dBmV 39.5 dB Channel 2: 15.4 dBmV 39.9 dB Channel 3: 15.4 dBmV 39.3 dB Channel 4: 15.0 dBmV 39.6 dB Channel 5: 13.9 dBmV 39.5 dB Channel 6: 13.8 dBmV 39.5 dB Channel 7: 13.6 dBmV 39.1 dB Channel 8: 13.4 dBmV 39.4 dB Upstream Channels Power Level: Channel 1: 46.5 dBmV Channel 2: 45.7 dBmV Channel 3: 46.2 dBmV Channel 4: 45.2 dBmV4.9KViews0likes5Comments
Lousy support
I have been a Cox customer (phone, TV, Internet) for 13 years and until recently have been thrilled with COX support. For the last almost 3 months I have been having horrendous email issues. I have multiple calls in, have spoken to at least a dozen techs and the problem STILL isn't fixed. What I have been told over and over and over ad infinitum is that the problem will be fixed in 24-48 hours so now after roughly 2200 hours I can't send a message reliably, or receive one without having to go to webmail which has started to be ridiculously slow. I am a consultant and I live on email, and this situation is costing me money, not including the 10s of THOUSANDS of dollars I have paid to Cox. What has been suggested is that I; A. Do all my email correspondence on Webmail B. Buy a different machine (I am on an iMac running Yosemite) C. Wait 24-48 hours for it to be fixed (NOT!!!!!) Point A would require that I somehow setup the forty or so mailboxes and dozens of rules I have created over the years to Webmail where I would be exposing my emails to web operations which are OH SO SECURE (?!?!?!?!) Point B Buy a Windows machine. I would rather rub shards of glass in my eyes! After 35 years in the IT world as an Engineer/Team Lead in testing, development and support for small companies like AT&T, Lucent, Bell Labs, Merck, CBS, HBO, J.P. Morgan, etc., etc. I no longer have the patience or the cast iron stomach to deal with windows. To Windows folks, if you blast me it goes right to the trash. I don't even read it. Besides I don't have the cash to replace machines every 2 years to support a bloated OS. Point C YEAH, RIGHT! Yes this a major flaming post after 3 months of the issue not being fixed. Oh yeah; specifics: iMac Intel Core 2 Duo @ 3.06gHz 12G of RAM Yosemite 10.10.3 Apple Email Version 8.2 (2098) Sometimes I get email the rest of the time I get the can't connect, server is offline dialog. Same thing with sending although a lot more often. I have tried everything that Cox Tech support has asked (except buying a machine) meticulously. Been told more than once, usually at Level 2 support that Cox knows about the issue and it is on THEIR end, not the Mac. Anyone else seeing this? Sorry for the tone of this post but as I said it's frustrating as ***!! jb ps My wife has a Mac Mini less than a year old and it has never connected to Cox but she's fine with Webmail.3.3KViews0likes6Comments
Connectivity issues-
I was looking thru the Event log for my router (Netgear CG4500BD) and noticed this message occurring frequently- {Started Unicast Maintenance Ranging - No Response received ...} Each time it happens, FREQUENTLY, i lose connectivity for 1-2 minutes. While not exactly a, "Crisis," it is frustrating, none the less. Has anybody else experienced this? Any suggestions as to a fix? Thanks.2.2KViews0likes0CommentsWireless Connectivity Drops
Over ten time a day, the wireless signal will drop on all devices that are connected to it for a minute or two. This disrupts anything that I am trying to. In fact, even as I write this the internet is dropped. Please help. I have a Netgear N900 WiFi Modem-Dual Band DOCSIS 3.0 modem. The model is CG4500BD.2.8KViews0likes4Comments
Moved modem into new room, speed drops from 100mbps to <5mbps
What could be the issue here? I've already power cycled the modem numerous times, and confirmed that i still get 100mbps when I plug the modem into the outlet in the previous room it was in. Is this an issue that can be resolved over the phone, without sending a tech out?2.3KViews0likes2Comments
