Frequent disconnects
Hello, I have been having frequent disconnect issues with my cox service affecting both wifi and hardwired devices. I have contacted customer support, which involves them rebooting my router, which if that's all it took I'd have resolved this issue when it first started. Does anyone know if these panoramic routers have issues with memory leaks, or is it more likely that the issue is with the lines themselves? I tried to get a tech scheduled, but the times a tech could come out do not work for my schedule as I have to commute to and from work so I am not available from 10am-7pm during the weekdays. Also, is there a difference in tech support capability when using different methods? Chat seems incapable of anything but rebooting and offering a tech. Can phone operators for tech support actually look at anything with the router such as system logs to see if I am encountering memory leak issues on my device? I prefer to keep interactions brief with tier 1 tech support because if i can resolve it on my end via basic troubleshooting I wouldn't be reaching out, and I'd like the shortest path to getting it resolved.
