I am not getting the speeds I am paying for!
So as I mentioned in the title I am not getting the "108 Mbps and11 Mbps" that the cox speed test is showing. I have aMotorolasurfboard sbg6782-ac so I don't believe that the modem/router is the problem. You may wonder how I know I'm not getting the speed that I am PAYING for and that is because of this site testmy.net. It has manyexplanationsof whycertaininternet tests aren'tcompletelytrue. Secondly I have been trying to stream on Twitch.tv and the quality is based off of upload and computer hardware. When doing this you need to set a max bit rate setting which is based off of your upload, and if I were to go by what cox is saying, 10Mbps, I should be able to put that setting on the max. But guess what, I can't. It can only work when the setting is at 1000kb/s which means I am only getting about 1Mbps - 1.5Mbps. Also if you use the speed test that I posted above you will see that(might not be for all) your download is about half of what the cox speed test says. While yes there is somevariablesthat will make it so that you don't get 100% of what you pay, 50% seems a littleridiculous. So I am posting to see if others might have this problem and have found a solution or if cox will hopefully give me what I am paying for. Oh and I have hard wired to my router/modem.14KViews0likes15Comments
Still having connection problems :(
I am still having connection problems this is very annoying. My signal are very good so I am assuming that it is a problem with cox or how my account was setup. Ethernet and wireless mess up, furthermore I was hoping that if a moderator could check my account. Please playing online games is impossible sometimes as my ping number is above 400ms. This has to be a problem with I have very good signal and SNR levels so that can't be on my end. Power Level: Signal to Noise Ratio: Channel 1: 6.2dBmV 40.7dB Channel 2: 5.6dBmV 40.3dB Channel 3: 5.4dBmV 40.2dB Channel 4: 5.2dBmV 39.9dB Channel 5: 6.2dBmV 40.6dB Channel 6: 6.0dBmV 40.3dB Channel 7: 6.2dBmV 40.4dB Channel 8: 5.9dBmV 40.5dB Upstream Channels Power Level: Channel 1: 41.7dBmV Channel 2: 39.9dBmV Channel 3: 41.4dBmV Channel 4: 40.4dBmVSolved11KViews0likes38CommentsDoes Cox Limit the Number of Devices to Private Home Wi-Fi Router?
We have a cable modem and router (separate units) that we have supplied ourselves (that is, they are not ones we rent from Cox). Does Cox limit the number of devices (e.g. laptop, Macbook Pro, iPhones, iPads, Roku boxes, etc.) that I can connect to the internet through my router? I heard someone mention once that they had an issue with the number of devices that their ISP allowed them to connect to their Wi-Fi router, but I wasn't sure if that was something that Cox did or not.8.9KViews0likes1Comment
Intermittent Internet - Started Today 10/25/2015
Starting this morning, Sunday 10/25/15 I have been troubleshooting an intermittent internet problem. As always, I reset the cable modem and routers and it would work on the reboot, but then the become intermittent again. I checked the modem (an Arris SURFboard SBG6782-AC)diagnostics and found that due to T3 and T 4 errors, the modem was resetting. On searching for an explanation it appears that low signal levels or noise could be the problem. T3 ( Ranging Request Retries Exhausted ) Explanation: The cable modem has sent 16 Ranging Request (RNG-REQ) messages without receiving a Ranging Response (RNG-RSP) message in reply from the CMTS. The cable modem is therefore resetting its cable interface and restarting the registration process. This typically is caused by noise on the upstream that causes the loss of MAC-layer messages. Noise could also raise the signal-to-noise ratio (SNR) on the upstream to a point where the cable modem’s power level is insufficient to transmit any messages. If the cable modem cannot raise its upstream transmit power level to a level that allows successful communication within the maximum timeout period, it resets its cable interface and restarts the registration process. This error message is DOCSIS event message is R03.0, Ranging Request. T4 ( Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received ) Explanation: The cable modem did not received a station maintenance opportunity in which to transmit a Ranging Request (RNG-REQ) message within the T4 timeout period (30 to 35 seconds). The cable modem is resetting its cable interface and restarting the registration process. Typically, this indicates an occasional, temporary loss of service, but if the problem persists, check for possible service outages or maintenance activity on this particular headend system. This error message is DOCSIS event message is R04.0, Ranging Request. This is a cut and paste of the report Time Priority Description Sun Oct 25 18:03:36 2015 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=90:b1:34:fc:0d:bc;CMTS-MAC=00:13:5f:02:d9:48;CM-QOS=1.1;CM-VER=3.0; Sun Oct 25 18:03:04 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=90:b1:34:fc:0d:bc;CMTS-MAC=00:13:5f:02:d9:48;CM-QOS=1.1;CM-VER=3.0; Sun Oct 25 18:02:36 2015 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=90:b1:34:fc:0d:bc;CMTS-MAC=00:13:5f:02:d9:48;CM-QOS=1.1;CM-VER=3.0; Sun Oct 25 18:02:04 2015 Critical (3) 16 consecutive T3 timeouts while trying to range on upstream channel 3;CM-MAC=90:b1:34:fc:0d:bc;CMTS-MAC=00:13:5f:02:d9:48;CM-QOS=1.1;CM-VER=3.0; Sun Oct 25 18:02:04 2015 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=90:b1:34:fc:0d:bc;CMTS-MAC=00:13:5f:02:d9:48;CM-QOS=1.1;CM-VER=3.0; Sun Oct 25 18:02:04 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=90:b1:34:fc:0d:bc;CMTS-MAC=00:13:5f:02:d9:48;CM-QOS=1.1;CM-VER=3.0; Sun Oct 25 18:01:37 2015 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=90:b1:34:fc:0d:bc;CMTS-MAC=00:13:5f:02:d9:48;CM-QOS=1.1;CM-VER=3.0; Sun Oct 25 18:01:04 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=90:b1:34:fc:0d:bc;CMTS-MAC=00:13:5f:02:d9:48;CM-QOS=1.1;CM-VER=3.0; Sun Oct 25 18:00:37 2015 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=90:b1:34:fc:0d:bc;CMTS-MAC=00:13:5f:02:d9:48;CM-QOS=1.1;CM-VER=3.0; Sun Oct 25 18:00:04 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=90:b1:34:fc:0d:bc;CMTS-MAC=00:13:5f:02:d9:48;CM-QOS=1.1;CM-VER=3.0; Sun Oct 25 17:59:38 2015 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=90:b1:34:fc:0d:bc;CMTS-MAC=00:13:5f:02:d9:48;CM-QOS=1.1;CM-VER=3.0; Sun Oct 25 17:59:05 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=90:b1:34:fc:0d:bc;CMTS-MAC=00:13:5f:02:d9:48;CM-QOS=1.1;CM-VER=3.0; Sun Oct 25 17:58:38 2015 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=90:b1:34:fc:0d:bc;CMTS-MAC=00:13:5f:02:d9:48;CM-QOS=1.1;CM-VER=3.0; Sun Oct 25 17:58:05 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=90:b1:34:fc:0d:bc;CMTS-MAC=00:13:5f:02:d9:48;CM-QOS=1.1;CM-VER=3.0; Sun Oct 25 17:57:38 2015 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=90:b1:34:fc:0d:bc;CMTS-MAC=00:13:5f:02:d9:48;CM-QOS=1.1;CM-VER=3.0; Sun Oct 25 17:57:05 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=90:b1:34:fc:0d:bc;CMTS-MAC=00:13:5f:02:d9:48;CM-QOS=1.1;CM-VER=3.0; Sun Oct 25 17:56:38 2015 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=90:b1:34:fc:0d:bc;CMTS-MAC=00:13:5f:02:d9:48;CM-QOS=1.1;CM-VER=3.0; Sun Oct 25 17:56:05 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=90:b1:34:fc:0d:bc;CMTS-MAC=00:13:5f:02:d9:48;CM-QOS=1.1;CM-VER=3.0; Sun Oct 25 17:55:38 2015 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=90:b1:34:fc:0d:bc;CMTS-MAC=00:13:5f:02:d9:48;CM-QOS=1.1;CM-VER=3.0; Sun Oct 25 17:55:05 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=90:b1:34:fc:0d:bc;CMTS-MAC=00:13:5f:02:d9:48;CM-QOS=1.1;CM-VER=3.0; Sun Oct 25 17:54:39 2015 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=90:b1:34:fc:0d:bc;CMTS-MAC=00:13:5f:02:d9:48;CM-QOS=1.1;CM-VER=3.0; Sun Oct 25 17:54:07 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=90:b1:34:fc:0d:bc;CMTS-MAC=00:13:5f:02:d9:48;CM-QOS=1.1;CM-VER=3.0; Sun Oct 25 17:53:39 2015 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=90:b1:34:fc:0d:bc;CMTS-MAC=00:13:5f:02:d9:48;CM-QOS=1.1;CM-VER=3.0; Sun Oct 25 17:53:06 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=90:b1:34:fc:0d:bc;CMTS-MAC=00:13:5f:02:d9:48;CM-QOS=1.1;CM-VER=3.0; Sun Oct 25 17:52:39 2015 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=90:b1:34:fc:0d:bc;CMTS-MAC=00:13:5f:02:d9:48;CM-QOS=1.1;CM-VER=3.0; Sun Oct 25 17:52:06 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=90:b1:34:fc:0d:bc;CMTS-MAC=00:13:5f:02:d9:48;CM-QOS=1.1;CM-VER=3.0; Sun Oct 25 17:51:39 2015 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=90:b1:34:fc:0d:bc;CMTS-MAC=00:13:5f:02:d9:48;CM-QOS=1.1;CM-VER=3.0; Sun Oct 25 17:51:06 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=90:b1:34:fc:0d:bc;CMTS-MAC=00:13:5f:02:d9:48;CM-QOS=1.1;CM-VER=3.0; Sun Oct 25 17:50:39 2015 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=90:b1:34:fc:0d:bc;CMTS-MAC=00:13:5f:02:d9:48;CM-QOS=1.1;CM-VER=3.0; Sun Oct 25 17:50:06 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=90:b1:34:fc:0d:bc;CMTS-MAC=00:13:5f:02:d9:48;CM-QOS=1.1;CM-VER=3.0; Sun Oct 25 17:49:40 2015 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=90:b1:34:fc:0d:bc;CMTS-MAC=00:13:5f:02:d9:48;CM-QOS=1.1;CM-VER=3.0; Sun Oct 25 17:49:07 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=90:b1:34:fc:0d:bc;CMTS-MAC=00:13:5f:02:d9:48;CM-QOS=1.1;CM-VER=3.0; Sun Oct 25 17:48:40 2015 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=90:b1:34:fc:0d:bc;CMTS-MAC=00:13:5f:02:d9:48;CM-QOS=1.1;CM-VER=3.0; Sun Oct 25 17:48:07 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=90:b1:34:fc:0d:bc;CMTS-MAC=00:13:5f:02:d9:48;CM-QOS=1.1;CM-VER=3.0; Sun Oct 25 17:47:40 2015 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=90:b1:34:fc:0d:bc;CMTS-MAC=00:13:5f:02:d9:48;CM-QOS=1.1;CM-VER=3.0; Sun Oct 25 17:47:07 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=90:b1:34:fc:0d:bc;CMTS-MAC=00:13:5f:02:d9:48;CM-QOS=1.1;CM-VER=3.0; Sun Oct 25 17:46:40 2015 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=90:b1:34:fc:0d:bc;CMTS-MAC=00:13:5f:02:d9:48;CM-QOS=1.1;CM-VER=3.0; Sun Oct 25 17:46:07 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=90:b1:34:fc:0d:bc;CMTS-MAC=00:13:5f:02:d9:48;CM-QOS=1.1;CM-VER=3.0; Sun Oct 25 17:45:40 2015 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=90:b1:34:fc:0d:bc;CMTS-MAC=00:13:5f:02:d9:48;CM-QOS=1.1;CM-VER=3.0; Sun Oct 25 17:45:07 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=90:b1:34:fc:0d:bc;CMTS-MAC=00:13:5f:02:d9:48;CM-QOS=1.1;CM-VER=3.0; Sun Oct 25 17:44:41 2015 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=90:b1:34:fc:0d:bc;CMTS-MAC=00:13:5f:02:d9:48;CM-QOS=1.1;CM-VER=3.0; Sun Oct 25 17:44:08 2015 Critical (3) 16 consecutive T3 timeouts while trying to range on upstream channel 3;CM-MAC=90:b1:34:fc:0d:bc;CMTS-MAC=00:13:5f:02:d9:48;CM-QOS=1.1;CM-VER=3.0; Sun Oct 25 17:44:08 2015 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=90:b1:34:fc:0d:bc;CMTS-MAC=00:13:5f:02:d9:48;CM-QOS=1.1;CM-VER=3.0; Sun Oct 25 17:44:08 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=90:b1:34:fc:0d:bc;CMTS-MAC=00:13:5f:02:d9:48;CM-QOS=1.1;CM-VER=3.0; Sun Oct 25 17:43:41 2015 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=90:b1:34:fc:0d:bc;CMTS-MAC=00:13:5f:02:d9:48;CM-QOS=1.1;CM-VER=3.0; Sun Oct 25 17:43:08 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=90:b1:34:fc:0d:bc;CMTS-MAC=00:13:5f:02:d9:48;CM-QOS=1.1;CM-VER=3.0; Sun Oct 25 17:42:41 2015 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=90:b1:34:fc:0d:bc;CMTS-MAC=00:13:5f:02:d9:48;CM-QOS=1.1;CM-VER=3.0; Sun Oct 25 17:42:08 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=90:b1:34:fc:0d:bc;CMTS-MAC=00:13:5f:02:d9:48;CM-QOS=1.1;CM-VER=3.0; Sun Oct 25 17:41:41 2015 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=90:b1:34:fc:0d:bc;CMTS-MAC=00:13:5f:02:d9:48;CM-QOS=1.1;CM-VER=3.0; Sun Oct 25 17:41:08 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=90:b1:34:fc:0d:bc;CMTS-MAC=00:13:5f:02:d9:48;CM-QOS=1.1;CM-VER=3.0; Sun Oct 25 17:40:41 2015 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=90:b1:34:fc:0d:bc;CMTS-MAC=00:13:5f:02:d9:48;CM-QOS=1.1;CM-VER=3.0; Sun Oct 25 17:40:08 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=90:b1:34:fc:0d:bc;CMTS-MAC=00:13:5f:02:d9:48;CM-QOS=1.1;CM-VER=3.0; Sun Oct 25 17:39:41 2015 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=90:b1:34:fc:0d:bc;CMTS-MAC=00:13:5f:02:d9:48;CM-QOS=1.1;CM-VER=3.0; Sun Oct 25 17:39:09 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=90:b1:34:fc:0d:bc;CMTS-MAC=00:13:5f:02:d9:48;CM-QOS=1.1;CM-VER=3.0; Sun Oct 25 17:38:41 2015 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=90:b1:34:fc:0d:bc;CMTS-MAC=00:13:5f:02:d9:48;CM-QOS=1.1;CM-VER=3.0; Sun Oct 25 17:38:09 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=90:b1:34:fc:0d:bc;CMTS-MAC=00:13:5f:02:d9:48;CM-QOS=1.1;CM-VER=3.0; Sun Oct 25 17:37:41 2015 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=90:b1:34:fc:0d:bc;CMTS-MAC=00:13:5f:02:d9:48;CM-QOS=1.1;CM-VER=3.0; Sun Oct 25 17:37:09 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=90:b1:34:fc:0d:bc;CMTS-MAC=00:13:5f:02:d9:48;CM-QOS=1.1;CM-VER=3.0; Sun Oct 25 17:36:42 2015 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=90:b1:34:fc:0d:bc;CMTS-MAC=00:13:5f:02:d9:48;CM-QOS=1.1;CM-VER=3.0; Sun Oct 25 17:36:09 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=90:b1:34:fc:0d:bc;CMTS-MAC=00:13:5f:02:d9:48;CM-QOS=1.1;CM-VER=3.0; Sun Oct 25 17:35:42 2015 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=90:b1:34:fc:0d:bc;CMTS-MAC=00:13:5f:02:d9:48;CM-QOS=1.1;CM-VER=3.0; Sun Oct 25 17:35:09 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=90:b1:34:fc:0d:bc;CMTS-MAC=00:13:5f:02:d9:48;CM-QOS=1.1;CM-VER=3.0; Sun Oct 25 17:34:43 2015 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=90:b1:34:fc:0d:bc;CMTS-MAC=00:13:5f:02:d9:48;CM-QOS=1.1;CM-VER=3.0; Sun Oct 25 17:34:10 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=90:b1:34:fc:0d:bc;CMTS-MAC=00:13:5f:02:d9:48;CM-QOS=1.1;CM-VER=3.0; Sun Oct 25 17:33:43 2015 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=90:b1:34:fc:0d:bc;CMTS-MAC=00:13:5f:02:d9:48;CM-QOS=1.1;CM-VER=3.0; Sun Oct 25 17:33:10 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=90:b1:34:fc:0d:bc;CMTS-MAC=00:13:5f:02:d9:48;CM-QOS=1.1;CM-VER=3.0; Sun Oct 25 17:32:43 2015 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=90:b1:34:fc:0d:bc;CMTS-MAC=00:13:5f:02:d9:48;CM-QOS=1.1;CM-VER=3.0; Sun Oct 25 17:32:10 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=90:b1:34:fc:0d:bc;CMTS-MAC=00:13:5f:02:d9:48;CM-QOS=1.1;CM-VER=3.0; Sun Oct 25 17:31:43 2015 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=90:b1:34:fc:0d:bc;CMTS-MAC=00:13:5f:02:d9:48;CM-QOS=1.1;CM-VER=3.0; Sun Oct 25 17:31:10 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=90:b1:34:fc:0d:bc;CMTS-MAC=00:13:5f:02:d9:48;CM-QOS=1.1;CM-VER=3.0; Sun Oct 25 17:30:43 2015 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=90:b1:34:fc:0d:bc;CMTS-MAC=00:13:5f:02:d9:48;CM-QOS=1.1;CM-VER=3.0; Sun Oct 25 17:30:10 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=90:b1:34:fc:0d:bc;CMTS-MAC=00:13:5f:02:d9:48;CM-QOS=1.1;CM-VER=3.0; Sun Oct 25 17:29:44 2015 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=90:b1:34:fc:0d:bc;CMTS-MAC=00:13:5f:02:d9:48;CM-QOS=1.1;CM-VER=3.0; Sun Oct 25 17:29:11 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=90:b1:34:fc:0d:bc;CMTS-MAC=00:13:5f:02:d9:48;CM-QOS=1.1;CM-VER=3.0; Sun Oct 25 17:28:44 2015 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=90:b1:34:fc:0d:bc;CMTS-MAC=00:13:5f:02:d9:48;CM-QOS=1.1;CM-VER=3.0; Sun Oct 25 17:28:11 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=90:b1:34:fc:0d:bc;CMTS-MAC=00:13:5f:02:d9:48;CM-QOS=1.1;CM-VER=3.0; Sun Oct 25 17:27:44 2015 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=90:b1:34:fc:0d:bc;CMTS-MAC=00:13:5f:02:d9:48;CM-QOS=1.1;CM-VER=3.0; Sun Oct 25 17:27:11 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=90:b1:34:fc:0d:bc;CMTS-MAC=00:13:5f:02:d9:48;CM-QOS=1.1;CM-VER=3.0; Sun Oct 25 17:26:44 2015 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=90:b1:34:fc:0d:bc;CMTS-MAC=00:13:5f:02:d9:48;CM-QOS=1.1;CM-VER=3.0; Sun Oct 25 17:26:11 2015 Critical (3) 16 consecutive T3 timeouts while trying to range on upstream channel 3;CM-MAC=90:b1:34:fc:0d:bc;CMTS-MAC=00:13:5f:02:d9:48;CM-QOS=1.1;CM-VER=3.0; Sun Oct 25 17:26:11 2015 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=90:b1:34:fc:0d:bc;CMTS-MAC=00:13:5f:02:d9:48;CM-QOS=1.1;CM-VER=3.0; Sun Oct 25 17:26:11 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=90:b1:34:fc:0d:bc;CMTS-MAC=00:13:5f:02:d9:48;CM-QOS=1.1;CM-VER=3.0; Sun Oct 25 17:25:44 2015 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=90:b1:34:fc:0d:bc;CMTS-MAC=00:13:5f:02:d9:48;CM-QOS=1.1;CM-VER=3.0; Sun Oct 25 17:25:11 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=90:b1:34:fc:0d:bc;CMTS-MAC=00:13:5f:02:d9:48;CM-QOS=1.1;CM-VER=3.0; Sun Oct 25 17:24:45 2015 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=90:b1:34:fc:0d:bc;CMTS-MAC=00:13:5f:02:d9:48;CM-QOS=1.1;CM-VER=3.0; Sun Oct 25 17:24:12 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=90:b1:34:fc:0d:bc;CMTS-MAC=00:13:5f:02:d9:48;CM-QOS=1.1;CM-VER=3.0; Sun Oct 25 17:23:45 2015 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=90:b1:34:fc:0d:bc;CMTS-MAC=00:13:5f:02:d9:48;CM-QOS=1.1;CM-VER=3.0; Sun Oct 25 17:23:12 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=90:b1:34:fc:0d:bc;CMTS-MAC=00:13:5f:02:d9:48;CM-QOS=1.1;CM-VER=3.0; Sun Oct 25 17:22:45 2015 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=90:b1:34:fc:0d:bc;CMTS-MAC=00:13:5f:02:d9:48;CM-QOS=1.1;CM-VER=3.0; Sun Oct 25 17:22:12 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=90:b1:34:fc:0d:bc;CMTS-MAC=00:13:5f:02:d9:48;CM-QOS=1.1;CM-VER=3.0; Sun Oct 25 17:21:45 2015 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=90:b1:34:fc:0d:bc;CMTS-MAC=00:13:5f:02:d9:48;CM-QOS=1.1;CM-VER=3.0; Sun Oct 25 17:21:12 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=90:b1:34:fc:0d:bc;CMTS-MAC=00:13:5f:02:d9:48;CM-QOS=1.1;CM-VER=3.0; Sun Oct 25 17:20:45 2015 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=90:b1:34:fc:0d:bc;CMTS-MAC=00:13:5f:02:d9:48;CM-QOS=1.1;CM-VER=3.0; Sun Oct 25 17:20:12 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=90:b1:34:fc:0d:bc;CMTS-MAC=00:13:5f:02:d9:48;CM-QOS=1.1;CM-VER=3.0; Sun Oct 25 17:19:46 2015 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=90:b1:34:fc:0d:bc;CMTS-MAC=00:13:5f:02:d9:48;CM-QOS=1.1;CM-VER=3.0; Sun Oct 25 17:19:13 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=90:b1:34:fc:0d:bc;CMTS-MAC=00:13:5f:02:d9:48;CM-QOS=1.1;CM-VER=3.0; Sun Oct 25 17:18:46 2015 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=90:b1:34:fc:0d:bc;CMTS-MAC=00:13:5f:02:d9:48;CM-QOS=1.1;CM-VER=3.0; Sun Oct 25 17:18:13 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=90:b1:34:fc:0d:bc;CMTS-MAC=00:13:5f:02:d9:48;CM-QOS=1.1;CM-VER=3.0; Sun Oct 25 17:17:46 2015 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=90:b1:34:fc:0d:bc;CMTS-MAC=00:13:5f:02:d9:48;CM-QOS=1.1;CM-VER=3.0; Sun Oct 25 17:17:13 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=90:b1:34:fc:0d:bc;CMTS-MAC=00:13:5f:02:d9:48;CM-QOS=1.1;CM-VER=3.0;6.8KViews0likes20CommentsModem Resets itself all the time
Hello, Our internet is dodgy at best. If we have 4 home devices on it, one or multiple start to lag tremendously. Also, the modem goes through spurts where it just resets itself over and over again. I erased all of our MAC Addresses, but I posted the log below. With my educational and professional background, it looks like the signal is not coming from Cox like it should. The signal is being lost somewhere. Any thought on what to do or look for? And, no, there are no splitters. There is a cable from the wall to the modem. We have 2 ethernet cables coming from the back of the modem going to 2 computers. Everything else is on WIFI. Time Priority Description Thu Jun 09 20:05:01 2016 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=;CMTS-MAC;CM-QOS=1.1;CM-VER=3.0; Thu Jun 09 20:04:18 2016 Notice (6) TLV-11 - unrecognized OID;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; Tue Jun 07 12:25:16 2016 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=:d0;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; Tue Jun 07 12:24:16 2016 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=;CMTS-MAC=8;CM-QOS=1.0;CM-VER=3.0; Tue Jun 07 12:24:02 2016 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; Tue Jun 07 12:22:09 2016 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; Tue Jun 07 12:22:08 2016 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; Tue Jun 07 12:19:11 2016 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; Tue Jun 07 12:19:10 2016 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; Tue Jun 07 12:18:54 2016 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; Tue Jun 07 12:18:53 2016 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; Tue Jun 07 12:18:07 2016 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; Tue Jun 07 12:18:06 2016 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; Tue Jun 07 12:17:43 2016 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; Tue Jun 07 12:17:41 2016 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; Tue Jun 07 12:17:37 2016 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; Tue Jun 07 12:17:36 2016 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; Tue Jun 07 12:16:50 2016 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; Tue Jun 07 12:16:49 2016 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; Tue Jun 07 12:15:47 2016 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; Tue Jun 07 12:15:45 2016 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; Tue Jun 07 12:15:18 2016 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; Tue Jun 07 12:15:17 2016 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; Tue Jun 07 12:14:45 2016 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; Tue Jun 07 12:14:44 2016 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; Tue Jun 07 12:14:35 2016 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; Tue Jun 07 12:14:33 2016 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; Tue Jun 07 12:14:29 2016 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; Tue Jun 07 12:14:28 2016 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; 1 Time Not Established Warning (5) DHCP WARNING - Non-critical field invalid in response ;CM-MAC=;CMTS-MAC=;CM-QOS=1.0;CM-VER=3.0; Time Not Established Notice (6) Honoring MDD; IP provisioning mode = IPv4 Time Not Established Notice (6) WiFi Interface [wl0] set to Channel 11 (Side-Band Channel:N/A) - Reason:INITSolved5KViews0likes1CommentCisco DPC3825 Only Getting 54MBPS
Hello Customer Support, I am located in Orange County and I have my DPC3825 configured for B/G/N Mixed mode. While sitting next to the wireless router, I can only get 54MBPS on my laptop. I know that when I am at work or others' houses, it indicates I am connected at 130MBPS. Can you advise what is the best configuration details to get back to at least 130MBPS? My current settings are: B/G/N Mixed mode. 2.4GHz Band. Auto Channel. Everything else is default. *** Lastly, my wife's VPN continuously drops out every 5 minutes connected through this router. Any suggestions? Thanks very much, -king kong4.8KViews0likes11Comments
Xbox live Randomly disconnects me!!!
First of all i want to say your customer service is the worst mean while i am typing this i have been waiting for 30 min to talk to to fix my problem and dont forget have been transfered 3 times already i will be contacting FCC and BBB about this issue i have been having since i got installed,,, Moving forward Every time i log into my online acc i get to play my game and play 1 or 2 online games then get randomly disconnected from online, i have seen online that there has been issues like this before with other people, i am not happy with the service i need the fixed before i disconnect, i need help port forwarding , i need to be able to play without being kicked off i have the modem with the built in router so you guys are responsible for providing service that your not providing, non everything els does seem to be running normal except my xbox 360, i have chatted with ashley and other people and they reset my modem without letting me know, so they can avoid the remaining of the chat my issue is i cannot stay logged into xbox live for more then 10 mins, called microsoft we troubleshooted and they recommended me to call you guys so lets begin my solution because i had enough of this. do i have to port forward? what do i have to do??!!4.2KViews0likes3CommentsMotorola SB6183 Modem Only bonding 4 Channels Colleen D can you help
I recently upgraded to Cox Ultimate 200Mbps for my market and my modemwas only showing 4 channels bonded. I called tier 2 and they were able to push a firmware update that brought modem up to 8 bonded channels, but according to tier 2 Ultimate 200 should be receiving 16 Channels Bonded. So I'm only getting around 165 Mbps down 20 Up when I should be getting 200 Down 30Up. I saw Colleen D was able to force all the channels to bond and would love assistance on this. I understand that Ultimate is up to 300Mbps but my market only supports 200Mbps. I'm a Cox employee for a third party but don't know who to really reach out to. Please help me Colleen D Thank you very much.4.1KViews0likes10CommentsErratic latency and internet speeds
Normally I see immaculate results from my internet connection and rarely have connectivity issues except for the occasional outage. Recently I have been seeing erratic speed changes well below my 100Mbps connection (both wired and wireless). Below is a recent traceroute when experiencing issues. Any ideas? 1 182 ms 190 ms 150 ms 192.168.1.1 2 * * * Request timed out 3 * 101 ms 162 ms 70.182.122.6 4 199 ms 201 ms 225 ms 70.182.122.46 5 * * * Request timed out 6 178 ms 182 ms 207 ms 70.183.71.84 7 211 ms 204 ms 236 ms 68.1.5.184 8 268 ms 250 ms 144 ms 70.167.151.77 9 151 ms 156 ms 172 ms 205.251.229.145 10 178 ms 167 ms 183 ms 54.239.41.228 11 196 ms 190 ms 201 ms 205.251.232.161 12 210 ms 221 ms 210 ms 54.239.48.177 13 * * * Request timed out 14 * * * Request timed out 15 * * * Request timed out 16 250 ms 241 ms 243 ms 54.187.68.1353.8KViews0likes6Comments
