Transfer account
I am moving to Texas where I don't plan on having Cox. I want to transfer the account I have in my name to my roommate (we share it anyway), however, I don't have a phone. How can I get this done? Or shall I just cancel the account and let him start a new one? I don't want him to have to pay that start-up cost when it's already working.10KViews0likes3Comments
View / Pay Bill option not working
Hi, I'm not able to use the tabs view bill, view recent activity and pay bill under My Account tab in the cox website. Whenever I try any of these three I get the error message " Oops! We can't find that page. " I'm able to login to my account and check all other options; there's no problem with my internet connection or my browser. I even tried from multiple laptops and always get the same error. I was able to view / pay bills earlier and the problem has been occurring only for past 3 / 4 days. When I called tech support I was told this was a problem with my internet connection or browser - which I'm sure now it isn't. Does anybody have any idea about this? Thank you.7.3KViews0likes5Comments
Unable to process online payment
I have this weird message when i try to pay my bill online (using the web/app). It said that "We are unable to process your payment online. Please contact a Customer Care representative to make your payment". Anybody knows whats going on before i have to make the call to cox support (don't really really want to do this)? My bill is all current. Should I try different day or maybe their online payment server is down? Much appreciated3.7KViews0likes0CommentsWould my Data Limit increase if I upgrade my Internet package?
I was curious on whether or not my data limit would increase when I upgrade packages; currently I am only using preferred but was thinking of going to ultimate. I find myself often going over the limit with playing video games, having multiple devices and streaming/recording my gameplay. The deal seems it would benefit me but if I am still restricted on data as I am then I would just be paying even more.2.3KViews0likes0Comments
ustomer interface on the Cox Home page?
I sign on the my "account" page and all I get is the "Interactive bill check here" message. I'm not able to see or pay my bill. I've changed my password and all looks ok. Still can't pay or view my services sof bill. I do get a lot of "commercial pop-up windows" but no account information. Clicking on the footer URL's doesn't do much but return me to the interactive info page. Has anyone seen this? Good thing I still get snail mail bills, etc.2.2KViews0likes1CommentPrices
I live in the Phoenix area and subscribe to Cox for Internet services only. However, I have talked to a few of my friends who use other carriers and they pay only about half what I am paying for. My bill is almost $70 a month. Was wondering if other Cox subscribers are paying around the same amount or not.2.1KViews0likes2Comments