ASUS RT-AC88U Router showing "Your ISP's DHCP does not function correctly" after recent outage resolved
Hello, I've been having problems for a couple days with a separate ASUS router to my Arristm3402a modem from cox. There was a major outage in my neighborhood that caused internet to go down for a couple days (I think the power company cut a cable line or something) and after it was resolved my router showed this message about DHCP not being configured correctly from ISP. Did some research about this modem and found out a lot of people have had issues with 2.4 G connections and weird drop-offs. Eventually, I got frustrated enough with it that I called tech support to have a technician to come check it out. But after unplugging the cable line outside in the box and plugging it back in and doing a power cycle on the modem it came back on. And sure enough after a power cycle on the router it also showed full connectivity. I thought the problem was fixed so I cancelled the appointment to not waste the technician's time and avoid a fee for repairs that looked like a crank call. However, this morning, I come to find out that I had lost connectivity. My router settings showed that a network cable was unplugged even though all the lights were on on both the router and the modem. I plugged the modem into a PC and there was no internet connection. Eventually after power cyclings and resetting the modem it worked again...but I don't know why. And I feel like there is more to it than that. Am I going to have to do this every day or should I just choke up the fee to have a tech come look at it? The ASUS router seems fine despite some bad reviews...I even tried my trusty trendnet dual band and it seemed to have similar issues. Any ideas? Thanks, Zach
Bridge mode not working after Cox upgraded SBG6850 firmware to Arris this week
How can i get my asus router to pull a WAN DHCP ip from the SBG6850 after cox swapped my modem firmware to this arris version? They broke me, I cannot get bridge mode to work any longer. "Your ISP's DHCP function is broken." I have tried everything: Aggressive/normal DHCP mode. spoof LAN TLL extend WAN ttl Mac clone of asus mac on SBG6850 Mac clone of SBg6850 on Asus router undo everything redo everything reset modem reset router The dam Cable modem wont give the router an IP address after this Arris firmware ** update. How to Fix?
Constant internet disconnects/reconnects - Gigablast plan
Hello, I am reaching out because we have attempted everything we possibly can on our end to ensure a stable internet connection, but there are still frequent disconnects from day to day. These disconnections appear at any given time in the day, regardless of the amount of devices in use or the current bandwidth usage. When it disconnects it occurs on all devices. Waiting roughly 5-10 minutes the connection will come back online, but the frequency of it has become an issue. Equipment: Netgear CM1000 DOCSIS 3.1 Cable Modem Asus RT-AC68U (AC1900) Router I have verified the firmware is up to date on both pieces of equipment. When the internet disconnects, the modem shows that the upstream, downstream, and the internet itself is connected. This only lasts for about 4-5 minutes until they reset, downstream then reconnects, upstream reconnects, and finally the internet reconnects and the overall connection to devices return. The problem can also be immediately resolved by pressing the reset button on the back of the modem When looking at the routers system log, the error that keeps appearing is: "WAN Connection: ISP's DHCP did not function properly." Lastly, during these interruptions, I have disconnected the router and put the main ethernet line directly into my computer and despite the modem displaying the proper signals for connection, there was none. This will once again last roughly 4-5 minutes and the lights cycle themselves, and the connection returns. At this point, it feels as though Cox just cannot maintain a solid connection for their Gigablast plan in our area. (Mesa, AZ) I have called in about this, but alas they just reset the modem (of course it will work after as we have experimented with this here) and they called it fine and moved on with their day without much more support. For the price this plan is, there should not be these kinds of issues. If anyone could provide additional assistance it would be greatly appreciated. Any requests for additional information regarding the situation I will attempt to provide as quickly as possible. Thanks