2.1.2.10 Alert
I can't watch any program I have recorded. I have called technical support and she reset the box. After that didn't work, I unplugged the power to the box and it reset it that way. Both times I asked, "do you know this is going to work or are you guessing?" Both times she said it would work... it didn't. Her only recourse was to schedule someone to come out and look at the box. Ugh. What's the problem? I've had cox for about a month and this is the 5th time I've had to call with a problem. Issues range from wrong programming options setup (wrong package), freezing of the program, to now this. This can't be normal, right?2.8KViews0likes1Comment
Cox Data Usage Notification
I recently received an email stating the fact that we went over our allotted data plan.... When reviewing both the Cox Data Usage page and matching it with our routers Traffic Manager - Traffic Monitor - Cox's data was substantially over of what our router recorded. In fact not until this month did even the Cox usage page indicate over 200 GB of usage. Nothing has changed in our usage and our daily traffic Manager data does not even come close to what Cox has recorded for the month. Can you explain this to me.2.4KViews0likes0CommentsSerious Packet Loss in Pensacola
Is anyone else having packet loss in the Pensacola area. I am having about 20% packet loss. When i do a speed test the download shows up as under 5Mbps and my upload shows .07 to .1 Mbps. I called cox and they confirmed the packet loss but say they cant send a tech out. This is a ping to my external gateway. Reply from 72.216.40.1: bytes=32 time=7ms TTL=254 Reply from 72.216.40.1: bytes=32 time=20ms TTL=254 Reply from 72.216.40.1: bytes=32 time=7ms TTL=254 Reply from 72.216.40.1: bytes=32 time=8ms TTL=254 Request timed out. Reply from 72.216.40.1: bytes=32 time=8ms TTL=254 Reply from 72.216.40.1: bytes=32 time=22ms TTL=254 Request timed out. Reply from 72.216.40.1: bytes=32 time=9ms TTL=254 Reply from 72.216.40.1: bytes=32 time=7ms TTL=254 Request timed out. Reply from 72.216.40.1: bytes=32 time=19ms TTL=254 Reply from 72.216.40.1: bytes=32 time=8ms TTL=254 Reply from 72.216.40.1: bytes=32 time=7ms TTL=254 Request timed out. Reply from 72.216.40.1: bytes=32 time=25ms TTL=254 Request timed out. Request timed out. Request timed out. Reply from 72.216.40.1: bytes=32 time=10ms TTL=254 Reply from 72.216.40.1: bytes=32 time=9ms TTL=254 Reply from 72.216.40.1: bytes=32 time=8ms TTL=2542.9KViews0likes1CommentInternet Connection Issues due to recent McAfee update.
Attention Cox High Speed Internet Customers: A recent McAffee-issued software upgrade is causing some Cox customers to lose their internet connectivity. McAfee has since corrected the corrupt file, but you problems may persist. Refer to the following Cox Support Alert to correct the issue. Alert: High Speed Internet Connection Issues4.3KViews0likes3Comments
