Why does Whole Home require $80 Professional Installation?
I was denied shipping and was told that hooking up cable boxes would cost me $80. I am a pretty savy techinical guy so hooking up a strand of COAX shouldn't be much of a problem. I should be able to have someone troubleshoot any issues I encounter over the phone. I can move to Verizon for $20 more. Can anybody tell me if there is a way to get this fee waived? Thanks!18KViews0likes12Comments
DVR List not showing across multiple receivers
I currently have three receivers for my home setup (Cisco Explorers). 2 are DVRs and the third is a standard HD receiver. Recently I have been unable to view DVR shows recorded on the bedroom host in the living room (and vice versa). The DVR List button the remote no longer allows me to change the DVR list (to group by host - or show all recorded programs). So the only way I can watch what was recorded in the bedroom is by watching in the bedroom. I have verified that both hosts are "visible" and have zero problems with the recording or watching of the shows other than not being able to stream to the other receivers in the house. This issue began a couple of weeks ago - and if memory serves me, I believe there was an update pushed out to the device during that time. I have reset both boxes multiple times (either by unplugging or using the diagnostic menu) - nothing allows the DVR List to "see" the other hosts. Any other ideas on what I need to do to reenable this functionality we had enjoyed for two years? ThanksSolved8.2KViews0likes13Comments
Whole Home DVR Self Install
My question is very simple. Why is it that very well qualified professionals are not allowed to install their own service? My credentials: I am among other things a network technician with experience in LAN/WAN/Cell networking, a satellite technician with over 500 installs to my name, a cable technician with over 2000 residential and commercial video and data installs under my belt, combined satellite and cable builds (multiplexing) and have even worked head-end data build-outs. I have worked for AT&T Broadband, Comcast, Cablevision, Charter, DirecTV, and Dish Network among many others. I am regularly offered jobs working on cable modem firmware and electronics across the country (they aren't as good as project management). By contrast, when I bought my house, I found a rat's nest of cabling done by Cox technicians that constituted a modern horror movie. No ground, RG-59 to RG-6 to RG-59 splices over and over, hex crimp fittings, improper fitting application, non-standard cabling not approved by Cox field service including no-shield copper braid coax of the sort used in ham radio applications. I rebuilt it all to modern specs including the downstream amps (same sort deployed by cable companies, NOT civilian Radio Shack junk). Yet, Cox still refuses to allow me to do my own install. Can anyone from Cox tell me why? Everyone at Cox on Level One support merely repeats the extremely insulting company line that it is too complex for the consumer to do by themselves. Given that I am qualified to work at any MSO from NOC to head-end to outside plant to premises, to say nothing of provisioning an IP/ATM/Frame Relay network, this seems rather unfriendly and maybe even offensive.4KViews0likes4Comments
Browse or Search by Genre
We just got the whole home DVR with the Cisco 9865HDC and there are some things that are pretty nice about it, but there are some functionalities that are truly missing. One of them is the ability to search for programming by genre. My wife love horror movies, especially in October, but there is no way to do a simple search for all the horror movies coming on. With the ability to record 6 shows at once, it would be nice to specifically find what we're looking for to record. The only work-around I have found is to select a horror movie in the guide, go to browse related, then go to related genre. It works, but that's a lot of steps to find the genres. In our old DVRs, we could simply go to the guide, hit search, select by genre, and there are the results.3.9KViews0likes1Comment
Cox whole home DVR 19th (really) trips to my home from Cox technical support and still no resolution
I have made well in excess of 100 phone calls and Cox technical support has been to my home 19 times and have been unable to resolve it. I found a well informed it several months ago who came out and had no luck. He promised me he would get a resolution, but when I contacted him several times to try to get him to come back, he wouldn't return my call. I think it was because I simply asked logically that no one come to my home without having a plan to resolve the problem rather than simply coming out and doing the same thing the previous 10-15 techs have done and expecting a different result. Please keep in mind that Cox doesn't communicate any prior work that has been done by repair technicians, so the first 8-10 times they came out, they all did the same thing. I have my whole home host in the basement along with two clients. There is another client in another area of the house. For the last year, the DVR fails when I attempt to play a recording. I get the response 2.1.2.2 and 2.1.2.9 or other generic responses. If I reset the host, the system will work fine for 24-36 hours. It then requires a reset to play any other recordings. I am done If I could switch to DirecTV, I would have done it long ago, but due to the configuration of my home (rack in basement) it is quite complicated to run the wires up to the 2nd story without running the wires outside, which I certainly don't want to do. I do use Phillips Pronto remotes. I have had my A/V installer and Cox at my home at the same time. They talked techie and the Cox technician admitted my system has nothing to do with the whole home DVR failures. I believe my Progressive Home, Inc. A/V installer has far more knowledge than any Cox tech that has come to my home. He says there's no possibility my system has any relation to the whole home DVR failure. I do run my 3 rack mounted Cox receivers through 3 Denon Receiver Amps, but my Progressive Home rep swears there's no way this could have any effect on the problem. Cox refuses to communicate with Cisco, but I expect it's a Cisco problem. Cox actually had the balls to tell me to contact Contour to try to find out what the problem is. Are you kidding me? You supplied the ** that doesn't work and now you want me to call Cisco? Anyone else have a similar experience? If anyone has any idea2.4KViews0likes2Comments
DVR folders disappeared.
Our programs were being put into folders and after the last re-boot by the company they aren't. You know when you have three of the same programs, they were put into a folder with a (3) after it. Now they are listed individually. Why and when did this happen?2.4KViews0likes1CommentRecord 6 Box even swap at cox location??
I was told that If I wanted to upgrade to the record 6 whole home DVR I could avoid the $75 installation if I took my host box to the Cox office and switched it out. I already have the whole house system but only 2 shows at a time and the HD it fills up quickly. Is this is true?2.1KViews0likes2Comments