Done with refurbished boxes And cox
Alert new customers, when you sign up for service you are getting a refurbished box that breaks constantly and fees will be charged for coming out to replace a refurbished box with another refurbished box. Im going on my fourth box in 4 months. Apparently the refurbishers aren't able to fix the boxes to last more than a month. It's getting worse. And unless you live in an area with fiber optic lines this will continue. I was personally told this by the last 2 techs that came out.2.4KViews0likes2CommentsOn Demand never works properly.
I find it sad, annoying etc etc that our ON Demand never works properly. There are several issues with this service. Either it hangs up getting stuck for all eternity causing us to have to unplug the box, jump up and down while hoolahooping holding a small poodle, all while on one leg. OR It give us the following message "You show can not be accessed at this time, please try again later. If the problem persists please contact coustomer service." Blah blah blah... I did the whole walk through trouble shoot with the CSR. I asked first if there was an outage in the area. I was told "NO" Cool right? Wrong... After the trouble shoot, un plug the box, yada yada blech. Nothing... same message same ole song and dance. The the tech sent a "signal" to the box. Again did not work. Then he reset the box on their side. Still not working. At this point I was told that "if (I) wait a few hours it should be fine." I should not have to go through this, none of us should. COX is hands down the worst service on the East Coast. The prices keep going up up up but, the service goes down down down. I would never recomend COX to anyone. DVR a show and the CC won't work half the time. On Demand does not work half the time. You don't even have all the basic stations on demand. I'm sorry but wow... there are a million things you need to do to even hope to remain in business. I for one will move asap and make sure the next community has a contract with either verizon or comcast. SO over giving COX my $ just to be annoyed. And so help me God don't say " we can have a technition come out to take a look" I am not paying even more $ to have someone come in and "Look" this should never have happened in the first place. IMHO COX is exactly what it sounds like (Insert intended pun here!)13KViews0likes1Comment