Cox to Yahoo email boondoggle...I want recompense
EST time - sometime, mid-day, the Yahoo servers started rejecting email login. That is with our usual Outlook client (which was working ok earlier). Then, I went to FF to login to Yahoo mail via browser, which we hate. No go. Kept getting Time Out errors, Yahoo server wouldn't connect. Spent a BP rising, 45 or so minutes with Yahoo 'support' via phone. After having to 'verify' my account - the account had nothing to do with connection issues, the (obviously not US based support person) finally acknowledged that Yahoo had a known issue...try back in a couple of hours. I then, stupidly I suppose, tried to question said support person on how I could get a credit for the down time, however long it might be. I'm sure my monthly 'Internet' portion of the Cox bill includes email...which Cox no longer provides since Cox has outsourced that to Yahoo. So...who do I go to to get a credit? The Yahoo 'support' person had no idea. I don't either. But I'll go down to the local Cox shop to see what they might have to say. Should be interesting.