Trouble in Northwest Arkansas - same issue again???
I'm having flash backs to a few months ago... mega slow download but perfectly fine upload. This was an issue for the entire Northwest Arkansas area...really hope it's not going to be a long drawn out ordeal again until someone finally believes us. Start Cox Download Upload Net Speed Speed Latency Cox Market Thu Sep 11 7:00 PM Yes 17 Mbps 28 Mbps 52 millisec Kansas This is premier tier, usually I run at 120Mbps down and 25-30 up. I am in Fayetteville, my buddy in Springdale is experiencing the same thing Link to previous posts: http://forums.cox.com/forum_home/internet_forum/f/5/t/4908.aspx2KViews0likes0Comments
Constant Upload Problems in Rogers AR
I'm posting here because I'm tired of trying to explain this to Cox Support over the phone. It will be pretty long so please bare with me. This is going on in south Rogers, AR. For the last 3 to 4 weeks I've been noticing issues with the bonded upstream channels, causing my internet connection to time out and occasionally cause the modem to reset automatically. Currently I have 3 upload channels (channels 2, 3 and 4), and out of the 3, channels 3 and 4 are constantly timing out, showing an "Aborted" status within the modem's diagnostics (192.168.100.1). Sometime after Cox does some repairs (assuming somewhere in their distribution), it seems to happen again. It also happens some hours after I have reset the modem via Cox automated and live person calls. It gets worse on the weekends. Now, this is my history with Cox Support: - Some weeks ago, when I called Cox some time after I started noticing the issues, I found out that this area was flagged for an outage. So I waited a day to call again. It seemed to go back to normal for a few days then it started again. - By the second time I called, the support person said that the outage was taken care of and they sent in the tech to check my connection. The tech showed up, very good tech by the way, and proceeded to replace all of my coax connections and splitters (I already have RG6 cable throughout my house). He ran his tests checking for noises and he couldn't see anything wrong within my house. The power levels in the modem improved, so I can testify of the great signals I still have at this point (I work with electronics). After checking all this, he stated that if the problem persisted, that it would most likely be outage related, which I agree 100%. It worked great for a few of days. - This last week it started yet again to drop the 2 channels so I went to buy a new modem to see if it would help. I upgraded from the SB6121 to the SB6141 to get the 8 channels of downstream. I must say, that the internet was working fine before I installed the new modem so I expected it to work after the installation. It worked good for a couple of days until yesterday (10/18/2013). My modem did automatic resets several times. I also did a full factory default reset, just like I've dome some times before in case it helped. I would have internet for less than 1 hour before it would time out again. - So when I called yesterday (10/18/2013), I spoke to support and they stated that my area was flagged for an outage and that someone was out troubleshooting. So I waited until today to check it out. After some time using on the internet, I noticed that it dropped the channels again. My modem has not automatically reset yet. - Here is the info I'm seeing from my modem Please note that the Dowstream channels are working perfectly at 37-38dB Signal to Noise Ratio and 0dBmV Power Levels ------------- Upstream Channels --------------------- Upstream Bonding Channel Value Channel ID 3 2 4 Frequency 28700000 Hz 23700000 Hz 35300000 Hz Ranging Service ID 4250 4250 4250 Symbol Rate 5.120 Msym/sec 2.560 Msym/sec 5.120 Msym/sec Power Level 41 dBmV 41 dBmV 44 dBmV Upstream Modulation [ 6 ] 16QAM [ 6 ] 16QAM [ 6 ] 16QAM Ranging Status Aborted Success Aborted ----------------------- Log Posts ------------------------------ Once the channels go to Aborted status, the log FILLS COMPLETELY with messages like this: Time Priority Code Message Oct 19 2013 18:02:16 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=XX:XX:XX:XX:XX:cf;CMTS-MAC=XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0; Oct 19 2013 15:32:15 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0; Oct 19 2013 15:32:14 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0; Oct 19 2013 15:32:14 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0; Oct 19 2013 15:32:13 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0; Oct 19 2013 15:32:13 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0; Oct 19 2013 15:32:12 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0; Oct 19 2013 15:32:12 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0; Oct 19 2013 15:32:11 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0; Oct 19 2013 15:32:11 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0; ------------------------------------------------------------------ With all this said, is there someone in these forums that can help with this issue? Concluding from what the tech said and my opinion, the problem is not within my household, it seems to be withing the Cox infrastructure. I would appreciate it if someone forwards this message to a person that would have good understanding of this situation and could perhaps give an update on what is going on. Thank you!!Solved5.1KViews0likes7Comments