Why does Cox internet go off every day?
Cox internet used to be reliable; however, now every day, usually after midnight the connection drops for anywhere from 1 to 6 hours. sometimes twice in on day. This is not limited to overnight periods, sometimes it will drop in the middle of the day. This is making it impossible to accomplish anything useful online10KViews1like8Comments
Contour reliability
I switched from having 3 traditional DVR's to the Contour system about 6 months ago. Since then, I spend so much time rebooting the main box or the client boxes that it drives me crazy. If I try to rewind or use the 30 second replay button the system ignores the command as though the remote is not functioning. However, the guide and the list commands work just fine. If I hard reset the system, it will fix the problem for a few days. Then it repeats the problem. Does anyone else have these issues? Is there a Cox tech that can suggest a solution?2.1KViews0likes3Comments
Best HBO Channel?
I record several HBO programs on Sundays - True Detective, Last Week Tonight, etc. For two out of the three last weekends, my scheduled recordings failed. If you look at the "Missed Recordings" list, it says recording failed because Cox was experiencing technical difficulties. I called technical support (and, as is always the case), they rebooted my Contour DVR. My wife was watching one night when the HBO recording was scheduled, and she could see that the entire signal was missing - no signal was being transmitted. The Cox support representative said that they had been experiencing problems with HBO and support had received a lot of complaints. (I am in Las Vegas.) I have been recording the main HBO HD channel (1200). So I decided to change my scheduled recordings to another one of the HBO channels (I think I tried 1211). This recorded, but when we played the recording (True Detective), the picture broke up constantly, the video and audio dropped out several times, and, while we completed the program, it was not a pleasant experience. Should I be using the "Main" HBO channel (1200) for my recordings? Are all the HBO channels created equal in terms of signal strength and reliability? The Cox Support representative suggested that if my problems continue, I would need to schedule a technician visit. About three years ago, I had the same issue - with numerous support calls and several technical visits to my home resulted in no improvement. The last time they were going to send someone to my house again, I suggested that the problem was not my home wiring or my DVR - it was the signal being delivered by Cox. That got them to put a monitor on the main switch box for my community - and sure enough, they discovered that entire channels were dropping out during the day (for the entire neighborhood). It seems like something similar is happening again. I have posted before about turning on my DVR and seeing an error message saying that there was no signal available. (This included the HD channel for the local CBS affiliate.) This was easy to fix by tuning to another channel and then back to the original channel. For some reason, channels are being shut off. Hence, my question: what is the most reliable HBO channel? David3.3KViews0likes5Comments
Why does Cox internet go off every day?
Cox internet used to be reliable; however, now every day, usually after midnight the connection drops for anywhere from 1 to 6 hours. sometimes twice in on day. This is not limited to overnight periods, sometimes it will drop in the middle of the day. This is making it impossible to accomplish anything useful online