Why no defense against spam calls, and robocalls??
I have a Cox account that includes both internet, and phone service, but I am slammed by constant, endless spam phone calls despite being on the "Do Not Call" list, and I am sick of answering the phone 20 times a day to find out that it is another robot, recorded message calling me. I would love to be able to defend against this with the NoMoRobo software, but Cox does not support it.... This is frustrating because Cox Cable has repeatedly raised my monthly rates for service, and they seem to be completely detached from the real world as far as features go. PLEASE Cox, join the rest of the world in the 21st century, and stop blocking EVERYTHING except spam!!17KViews0likes17Comments
Call Log
I requested a call log at my local Cox retail store on 2/4/16. What is the status? I was told that somebody would contact me within 7-10 business days. Please be aware that this request is related to the fiasco I encountered with many Cox technicians and support individuals regarding the fact that Call History didn't work prior to January 21.3.7KViews1like1Comment
Can't access phone tools
3 technicians at a local Cox Solutions store were not able to help me and said that I had to log on and access phone tools. I have tried since 3pm yesterday and started again at 5:30am this morning and all I get is the following canned message: "We are currently experiencing technical difficulties to load your profile. We are aggressively working to resolve this issue as quickly as possible. Your ability to access the Internet and other parts of this site is not affected. Please log off and try later. When will this be resolved for all customers?3KViews0likes1Comment
Accessing my Cox digital phone line from my Desktop a'la VOIP (e.g., Google Voice)
Greetings, (unfortunately, I may already know the answer to my question, based on failed forum searches, and a Chat conversation with Cox tech support... but I'll ask, just in case) I currently use Google Voice to make and receive calls from a software interface running in my web browser. I have a regular headset connected to the audio jacks on my PC, and this solution is seamless with other uses of the headset. Feature-wise, this is a great solution for my needs. In practice, however, I have a couple of problems that I am tired of dealing with (latency/lag, and complaints from my co-workers that when I am connected to a conference call via this interface, there is unacceptable background noise). I would like to have the same capability from my Cox digital phone service. In other words, I want an interface from my desktop (browser-based, or otherwise) that will allow me to make and receive calls over my Cox service. Does that interface exist? Thanks. - s.west4.7KViews0likes2CommentsCaller ID Spoofing
Greetings One and All, With regard to Call Spoofing, Not being Lawful! There ARE a host of SCAM calls being placed daily, throughout Our United States Of America, and Abroad, from 900 series area codes. When you get a call from one or more, of these 900 series area codes, and you actually answer said call, you will Not hear anyone at the other end of the call which you have answered! You Shall however, hear the distinctive Click, of the phone having been DIS-Connected, (Hung Up). At this point, who ever the SCAM entity actually is, that SCAM entity SHALL, be able to utilize your telephone number, by you having answered said call to begin with, And, the SCAM entity Shall simply forge ahead, with placing an Endless number of International Telephone Calls, which Shall be billed to YOUR very own telephone number, Even Though mind you, those International Telephone Calls, had Not been initiated by you! Another portion of this SCAM, is that Your telephone number, Shall Be, shared with/sold to, many other SCAM entity(s), through the ongoing/endless SCAM net-working, which SHALL increase the amount of International Telephone Calls, which Are Billed to Your telephone number, without mind you, Any End of this type of activity, in the near, mid, and or long term, UN-Less mind you do follow through with one or more of the following. (1) You have your telephone service Changed, and or, DIS-Connected, when you First notice, any such activity with/on your monthly telephone bills. "DO Read Your Monthly Telephone Bills", or, You "SHALL Have" your feet held to the Billing Fire, for ALL of the SCAM calls made against your telephone number, period! (2) Request Of, your telephone service provider, to Actually change your telephone number completely, of which and to which, is almost certainly NOT going to happen, due to the fact, that most all, of the telephone service providers, Shall NOT Normally Do Much, If Anything At All By The Way, without you being Exceptionally FIRM with them to begin with! (3) If you have the time, and willingness to follow through, with actually Tracking, and, To Find Out who the SCAM entity(s) actually are, then there are means presently in place, which Shall bring these SCAM entity(s), to the Righteous Justice, which they ALL are deserving of having placed upon them, Once And For All Time, And, until or course, the next Telephone Number, SCAM net-work gets themselves established somewhere, and then, the whole process of Tracking/Finding Out who these Lame At Best SCAM individual(s) actually are, Starts Again! Thank you for having taken the time to read what I have conveyed herein. Have a good day/evening. Sincerely, Ironhand "SEMPER FIDELIS" Forum: Phone Forum Posted: 1 May 2013 Post Subject: Caller ID Spoofing Post author: zone11 I receive an incoming call, but there is a hang-up either in half a ring or just when I answer. I look at the caller ID and it displays a valid phone number from somewhere in the USA. I call it back, and get a three-tone intercept with "We're sorry, the number you have dialed is not in service or is disconnected..." How can a not-in-service number originate a call? Or more likely, why does Cox's computer not reject calls coming into Cox's system that have an invalid caller ID? Cox talks a lot about internet spam filtering; why don't we have telephone filtering as well?6Views0likes0Comments
Cox account practices and service levels.
This is an account specific question but contains information that other Cox customers might find to be interesting. First, I've been a Cox customer for many years. I've requested many different service changes over this 15-ish year period and a couple years ago chose to receive a two service bundle- phone and internet and while I got the higher tier of phone service I was led to believe that voice mail was an extra to be requested separately- incurring its own charge on the bill. Since I own an answering machine I saw no real need for the service and have declined to add it to my bill. Fast forward to about a month or so ago and casually perusing my phone call history in my online tools I discovered a couple calls that showed as being forwarded to voice mail. They were not important calls so I didn't think too much of it and at the time when I clicked the "Messages" link on the page there were no messages shown. I chalked it up as another technical glitch and thought nothing of it. This last weekend I was informed by a friend that his call placed to me went to some strange voice mail thing so I explored again- to find that in fact there were several messages there for me. I checked my most recent bill and lo and behold- there was an item "Voice Mail" in the "Telephone" section- but with no associated amount. Now by and large this does not necessarily constitute an inconvenience per se but I'd like to point out that I did not order it nor was I informed that this feature was going to be added to my array of features- because had I been aware I'd have at least turned it off since as I already pointed out, I own an answering machine. I'm struck by the fact that I may well have missed an important call that had gone to voice mail instead of my machine at home- I'm lucky that didn't happen. There's another issue and I'd really like a copy of a detailed customer agreement that we have with Cox and what the policy is on unilaterally altering services without notifying customers. It seems that this company whose business is communication seems unwilling to communicate with paying customers about matters of some importance... I've had three separate occasions where services were taken down for "regular maintenance"... including twice where I had no phone-- thankfully there was no emergency where I'd have needed to contact someone. I found it telling that I received zero notifications ahead of time for any of these and when I called a rep after the earliest incident I was told that such notifications were essentially unfeasible. As for my surprise voice mail- if there are no additional charges- or its inclusion is a contingency of my continued discount then I'm inclined to keep it- it may come in handy depending on the ability I have to configure it. If I can set a delay that enables my machine to pick up first then it'll be useful- but my greater concern is with a well established pattern that indicates a failure to grasp the value customers place on knowing ahead of time about matters that will seriously impact their access to the services for which they are paying a premium for and as well the at best questionable ethical compass that holds acceptable the practice of making unilateral changes to a customer's service without any notification to the affected party. THAT I find most troublesome and the theme of communications I'm considering initiating with the state Attorney General and as well with the Public Utilities Commission inquiring the nature of any and all laws and regulations governing the conduct of a business entity within a given jurisdiction. It's difficult not to see such a pattern of refusal to touch base with a customer concerning matters that common sense says are important as an attitude of contempt for customer needs but it is advisable to remember that such things help to open up markets to other players who may well approach things with an attitude more amiable toward customer service and the need for communication. If your company wants to call itself my friend in the digital age then it would be a good idea to make the effort to play the part of friend whether or not they feel up to the role... after all I am the paying customer.3.3KViews2likes1Comment
