Cant setup Outlook 2010 for use with Cox Web Mail
Hi, I have followed the instructions at http://ww2.cox.com/residential/hamptonroads/support/internet/article.cox?articleId=38611eb0-bc75-11e1-eb46-000000000000 and still cannot get Outlook 2010 to sent a test message during setup. I am running Win 7 Pro 64 Bit and Outlook 2010 32 Bit. When I try adding a new account in Outlook, when the setup procedure gets to the part where it sends a test message, I get a pop box with Server imap.cox.net (or pop.cox.net - I have tried both) asking for my user ID and password (which is already entered in the data fields). It is possible I am not entering the correct data in setup as per the instructions: a. ClickMore Settings. b. The incoming server setting should be110. Note: Use the secure setting995when not on the Cox network; when using this setting check the box forSSL. c. The outgoing server setting should be465. Note: Check the boxmy server requires authenticationand the boxthis server requires a secure connection SSL. d. ClickOK. When I go into MORE SETTINGS I get a dialog box with 6 tabs labeled GENERAL - SENT ITEMS - DELETED ITEMS - OUTGOING SERVER - CONNECTION - ADVANCED. I do not have a check box forCheck the boxmy server requires authentication, but under the OUTGOING SERVER tab I do have a check box for My Outgoing server (SMTP) requires authentication - which I checked. I also selected the option under it (Use same settings as incoming server). Also, I do not have a check box forthis server requires a secure connection SSL, but under the ADVNACED tab, I can select SSL encryption on both the incoming and outgoing servers. I have tried both checking and not checking SSL, but the login still fails. The ERRORS tab in the TEST ACCOUNT SETTINGS dialog box tells me the login failed, and that the authentication methods supported by this client are not supported by the server. I have trierd every permutation of SSL with In/Out servers, and none work. Any help is appreciated as I have recently moved from another carrier to Cox and have used Outlook as my email client for many many years and would like to continue doing so. Thanx!Solved23KViews0likes27Comments