Constant T-3 timeouts
Hello, our modem consistently receives these t-3 timeouts, and the modem will get 'stuck' when this happens and we have to manually reboot it. A cox tech has been out multiple times on this issue, and the signal levels still are not 100% in spec I feel for the upstream. I called tonight but was told "well its working now, so not much we can say" I am wondering at this point if the problem will ever be fixed because of the number of techs we have had out who all leave saying everything is fine when it really isn't if it keeps disconnecting on a daily basis. We have a Motorola SurfBoard modem. I am wondering if a Cox moderator can reach out to me on here to see if perhaps there is a group that is keeping track of signal issues in my area. Thanks Zachary2.2KViews0likes2Comments
Constant T3 Timeouts (Tulsa, OK)
Suddenly, having connection issues using cox, any help or pointers much appreciated, using Motorola SB6580 fairly recent Docsis 3.0 Modem/AC Router. Is there some maintenance/build out going around my area to cause this? Procedure Status Comment Acquire Downstream Channel Locked Connectivity State OK Operational Boot State OK Operational Configuration File Security Enabled BPI+ Downstream Bonded Channels Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables 1 Locked QAM256 123 825000000 Hz -3.5 dBmV 34.0 dB 765923 12713 2 Locked QAM256 121 813000000 Hz -3.9 dBmV 34.7 dB 503943 7218 3 Locked QAM256 122 819000000 Hz -3.5 dBmV 34.4 dB 638899 13379 4 Locked QAM256 124 831000000 Hz -3.9 dBmV 34.2 dB 753180 12458 5 Locked QAM256 129 861000000 Hz -2.9 dBmV 31.7 dB 61275 102 6 Locked QAM256 130 867000000 Hz -3.6 dBmV 29.2 dB 12757418 3622823 7 Locked QAM256 131 873000000 Hz -3.9 dBmV 27.8 dB 331588 119115 8 Locked QAM256 132 879000000 Hz -4.2 dBmV 31.1 dB 4614072 4560203 Upstream Bonded Channels Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power 1 Locked ATDMA 2 2560 Ksym/sec 26800000 Hz 48.7 dBmV 2 Locked TDMA and ATDMA 1 2560 Ksym/sec 23400000 Hz 48.7 dBmV 3 Locked ATDMA 3 2560 Ksym/sec 30200000 Hz 48.7 dBmV 4 Locked ATDMA 4 5120 Ksym/sec 35300000 Hz 48.7 dBmV Error messages Mon Oct 12 22:12:08 2015 Warning (5) MDD message timeout;CM-MAC=2c:9e:5f:54:ce:46;CMTS-MAC=00:1f:ca:1f:fc:79;CM-QOS=1.1;CM-VER=3.0; Mon Oct 12 21:35:54 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=2c:9e:5f:54:ce:46;CMTS-MAC=00:1f:ca:1f:fc:79;CM-QOS=1.1;CM-VER=3.0; Mon Oct 12 21:35:42 2015 Warning (5) MDD message timeout;CM-MAC=2c:9e:5f:54:ce:46;CMTS-MAC=00:1f:ca:1f:fc:79;CM-QOS=1.1;CM-VER=3.0; Mon Oct 12 21:01:59 2015 Warning (5) Dynamic Range Window violation Mon Oct 12 21:01:50 2015 Notice (6) TLV-11 - unrecognized OID;CM-MAC=2c:9e:5f:54:ce:46;CMTS-MAC=00:1f:ca:1f:fc:79;CM-QOS=1.1;CM-VER=3.0; Time Not Established Warning (5) DHCP WARNING - Non-critical field invalid in response ;CM-MAC=2c:9e:5f:54:ce:46;CMTS-MAC=00:1f:ca:1f:fc:79;CM-QOS=1.0;CM-VER=3.0; Time Not Established Critical (3) No Ranging Response received - T3 time-out Sun Oct 11 14:18:01 2015 Critical (3) Resetting the cable modem due to docsDevResetNow Time Not Established Critical (3) No Ranging Response received - T3 time-out Wed Oct 07 19:21:07 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=2c:9e:5f:54:ce:46;CMTS-MAC=00:1f:ca:1f:fc:79;CM-QOS=1.1;CM-VER=3.0; Wed Oct 07 05:52:49 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=2c:9e:5f:54:ce:46;CMTS-MAC=00:1f:ca:1f:fc:79;CM-QOS=1.1;CM-VER=3.0; Time Not Established Critical (3) No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=2c:9e:5f:54:ce:46;CMTS-MAC=00:1f:ca:1f:fc:79;CM-QOS=1.0;CM-VER=3.0; Time Not Established Critical (3) No Ranging Response received - T3 time-out Tue Sep 29 23:49:21 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=2c:9e:5f:54:ce:46;CMTS-MAC=00:1f:ca:1f:fc:79;CM-QOS=1.1;CM-VER=3.0; Mon Sep 28 07:21:56 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=2c:9e:5f:54:ce:46;CMTS-MAC=00:1f:ca:1f:fc:79;CM-QOS=1.1;CM-VER=3.0;2.3KViews0likes3Comments
Motorola Surfboard SB6121 keeps resetting due to t3/t4 errors
As my subject says, I keep having my modem reset after maybe two to three hours. I check the modem logs and it tells me it is due to a t3 or t4 error. I have called tech support and they don't know and can't give me any form of solid answer. I have been bumped to tier 2 service and they just refresh the signal. I have a tech coming tomorrow, but I was hoping to get a handle on the issue, prior. Here are a few screens from my modem's logs and signal. any help would be awesome, thanks!3KViews0likes3CommentsFirmware update for my Motorola modem.
Hello I'm just wondering if there is a newer firmware update that could be pushed to my docsis 3.0 Motorola modem. This is my model and current firmware version. Software Version: SB6180-3.5.8.4-GA-00-507-NOSH Hardware Version: 1 MIB Version: II GUI Version: 1.0 Thank You.2.7KViews0likes2Comments
Motorola DCX3200 No Longer Responds to Universal Remote - CT
We have a Harmony remote that has worked with the above box for years. Now all of a sudden the Menu, Guide, and Info buttons do not work with the Motorola box. The buttons do work with our media center so the remote does work. Was there a software update to the Motorola box? ThanksSolved4.9KViews0likes4Comments
Occasional 1s sound drops, video blip
I mainly just watch a few things I record thru the week on the weekends, but to be clear; I see the following phenomenon on live TV as well. Sometimes (not all the time) on some channels, I will have periods of the sound dropping out for about a second, usually along with a narrow strip of the picture about 1/3 down from the top also distorting during the sound drop out. When it happens, the frequency of occurrences can be as close as 3-4 minutes or so. Sometimes it's so annoying, I just give up watching (along with wondering how stupid I am to be paying $xxx a month for this 'privilege'). I only have one TV hooked up to my Motorola DCT6412/2000 (no HDMI on the box; component) that I've had since ~2007 via my receiver. This phenomena has been happening off and on for about a year, maybe two. This *never* happens when watching via my Roku nor Chromecast using the same setup; just the Moto. The main channels affected (or the only ones I really watch) are the area NBC & Fox stations, along with BBC America, all in HD. As I write this, I realized I've never checked the SD channel versions. Then again, mostly I'm watching recordings but if I do have to switch to SD just to avoid this issue, what indeed *am* I paying for?3.8KViews0likes3Comments
Motorola SB6141 Modem - Update Firmware?
How can I get the latest firmware update for my Motorola SB6141 cable modem? Here are my current settings: Model Name: SB6141 Vendor Name: Motorola Firmware Name: SB_KOMODO-1.0.6.12-SCM00-NOSH Boot Version: PSPU-Boot(25CLK) 1.0.12.18m3 Hardware Version: 7.0 Firmware Build Time: Mar 12 2013 17:48:19 Thanks for the help!6.5KViews0likes1CommentAnother Motorola SB6121 issue
So from browsing the various threads that have been started, there seems to be a known issue with the modems. Mine is no different from the others from what I've read so far. At various times throughout the day, the modem fails and will do this or a certain amount of time. Then resets itself. Then fails again. Ive gone to the address. 192.168.100.1 and I can read the log but when the modem fails that log isn't functional. Can some one help?2.8KViews0likes5CommentsNeed CableCard help with Tivo Roamio!
Had a disappointing technical service situation yesterday. I probably should have done more homework before calling Tech Support (as strange as that sounds). I have had a Tivo Premiere with CableCard for 18+ months with no issues. Purchased a new Tivo Roamio Plus and swapped the CableCard into it. Had a couple small issues that were easily solved in talking to both Tivo and Cox tech support. That's where the positive experience stops. I can no longer receive my two Premium Packages (HBO and Showtime). I called Cox Tech Support I do not believe there is anything Tivo can do or I could do to my Tivo to get them to work. The tech support elevated me to another tech -- and by the end of the 15 min call he gave me the option of a same day tech support at my home. Took advantage of that ..... Tech arrived and called up tech support himself and they pinged my tuning adapter several times, recycling it as well and the Tivo once. He said he could change the cableCard but recently had same trouble with another customer who has a Roamio and nothing would fix it. So he left - telling me to call Tivo back as it was likely their problem. Reading online it is now very clear to me that the CableCard I have is not fully compatible with this 6 tuner Tivo DVR. Now that Cox itself is using 6 tuner DVRs one would think they would have new CableCards and know to use them. I have a Motorola card Part # 514517-012-00 several lengthy threads on Tivo forums and other sites point to this problem It would be safe to say that: - MCBPOD1 + 2 (pre-17) cards work for all channels except those that are copy protected (hbo, cinemax, 131) - MCBPOD3 (17) cards will work. Now, I have missed Homeland this week, (the ONLY reason I pay for Showtime) and will next week as I am traveling starting tomorrow. Will not be able to fix this -- IF Cox can provide the new cards -- for two weeks. VERY frustrated.14KViews0likes5Comments
