Cox Degrades Signals and Prohibits Cable Box Resets
As soon as Cox went from analog to digital the degradation of reception has steadily gotten worse while they continue to up prices by 8 - 12% per year - supposedly "upgrading" their "infrastructure". SYMPTOMS: Black screen, no audio with a displayable info bar. This went from occasional on one channel to this year multiple channels every night for hours at a time. MPEG macro-blocking with audio drop out. Again initially once in a while, now multiple channels for hours at a time EVERY night. Typically it is 5 sec of audio and video, followed by 30 seconds of macro blocking or picture freeze and no audio repeated for hours on end. Tune to a channel, get 20 - 30 seconds of black before they re-route you to a non-HD channel which takes another 10 seconds to display. The instantaneous freeze with no audio that can only be corrected by switching channels. The usual fix - going to your online account to reset your cable box - still appears in the account. For the past several months they would not allow it after reporting the network was working fine. You select to reset and it denies you saying there IS a network outage they will fix in 12 hours. This past week they simply report "There was a problem and we could not reset your cable box. Try again later" but it NEVER works. I believe they have actually disabled this capability of your account and just won't tell consumers they have done it. Charge you for services they deny you access to. I am being charged for HBO Max, something that should come from my HBO subscription through COX but I can't access it unless I pony up an additional $29 a month for a DVR box. My smart TV would support it through network / internet connection, but I would have to pay HBO directly for it because they say,unlike the old HBO Go I must get it through COX if I want to get it as part of my subscription. They regularly take the entire cable sometimes including internet service offline for hours at a time for "upgrades" which make no changes to the crappy signal quality, bogged down internet connections and glitchiness. Yes, this "improved service" is why our cable bill doubled in 5 years. COX - say it out loud - its all in the name!
Horrible service for over a month!
Come on cox get it together! It’s been over a month of just absolute horrible service! The sound keeps cutting in and out and the shows freeze! I’ll be super interested in a show and just at a part that I’ve been waiting to hear the sound cuts out ugh! I’ll try to rewind and it won’t rewind and just go back to live making me completely miss the part in the show I needed to see or hear! Also then I can’t rewind at all when I should be able to! It’s also pathetic cox only lets u rewind less than thirty minutes when direct tv lets u rewind four hours back if u wanted as long as u have been on that channel for that long! And u can only pause the tv for like five minutes before it kicks u off! Cox has gone completely downhill and we completely regret going back to cox! I wish the sales guy for cox would have never talked my dad into getting us to use cox again! The only good thing I like is the voice button to speak what u want to watch other than that it’s ** and I’m getting so tired of not getting to watch a full episode without something going wrong during it! I have to go watch my Netflix if I want to watch something without sound issues or the show freezing ugh! I know I’m repeating myself but u have no idea how frustrating it is to miss parts in a show and every show! We even had a couple techs out to our house and they don’t fix anything and then this last one couldn’t even come inside like seriously what’s the point of sending out a tech guy if he can’t come in and try to help us with this horrible service! Ridiculous cox just ridiculous!
Sales gave me incorrect price info
My current plan is expiring. I called 3 times and lastly was told to call back in a few weeks for new specials. I was told my bill would only go up by $10 until then. Two days later I received my new bill and it went up $32. I live in Irvine, CA - going to try T-Mobile 5G which will be available in my area soon.