Intermittent Connectivity

2 Topics

Intermittent modem connectivity issues
I had a tech out on July 17 and was advised that he found such horrible signals on the line for our TV service (we cancelled it a few months ago) that it was bleeding through to the line for our internet; he disconnected the television cable completely. Our internet service worked fine up until July 23rd and the issue has returned. I called tech support and the first person I spoke with simply said "you need a new modem". I called again a little later and was transferred to a tier two tech who checked the poller signals in their system; that tech said there's nothing wrong. I verified that my modem (Motorola SBG6580) has the latest firmware version of SBG6580-3.5.8.4-GA-00-505-NOSH. So right now my modem keeps rebooting itself. So I have verified the correct firmware version, Cox says the signals are fine and I have been told to get a new modem. I am still having a tough time believing this is a modem issue to be honest. My modem is slightly warm to the touch but does not feeling like it is getting too hot. I previously worked for an ISP so I have some knowledge about how all of this stuff works. We had a system called fastpoller which allowed us to actively see a modems signals and exactly what the modem was doing. We could see what the download and upload were doing as well. I helped a guy that couldn't figure out why his companies internet was so slow. When I looked at fastpoller I found the problem immediately; I saw that the upstream was completely maxed out and it was slowing everything else down. It turned out that the owner was having all of the store camera's broadcast, through their internet service, directly to his home. So I do have half a clue here....... Can anyone tell me what all these Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=74:56:12:1c:d9:cd;CMTS-MAC=00:12:d9:54:5c:2b;CM-QOS=1.1;CM-VER=3.0 mean? I know the CMTS is on the service providers end and the CM is my cable modem. I just want to get the issue fixed because I am one of these crazy "cable cutters" and have two Google Chromcast's that are worthless with my internet constantly going out. Current signal levels: Downstream Bonded Channels Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables 1 Locked QAM256 33 849000000 Hz 4.8 dBmV 38.0 dB 338 0 2 Locked QAM256 34 855000000 Hz 5.2 dBmV 37.9 dB 253 0 3 Locked QAM256 35 861000000 Hz 5.0 dBmV 37.9 dB 353 0 4 Locked QAM256 36 867000000 Hz 4.6 dBmV 37.9 dB 478 0 5 Locked QAM256 37 873000000 Hz 4.7 dBmV 38.0 dB 376 0 6 Locked QAM256 38 879000000 Hz 5.4 dBmV 38.8 dB 394 0 7 Locked QAM256 39 885000000 Hz 5.3 dBmV 38.9 dB 457 0 8 Locked QAM256 40 891000000 Hz 5.0 dBmV 38.8 dB 392 0 Upstream Bonded Channels Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power 1 Locked ATDMA 3 5120 Ksym/sec 29800000 Hz 42.5 dBmV 2 Locked TDMA and ATDMA 1 2560 Ksym/sec 18400000 Hz 42.5 dBmV 3 Locked ATDMA 2 5120 Ksym/sec 23300000 Hz 42.5 dBmV 4 Locked ATDMA 4 5120 Ksym/sec 36300000 Hz 42.5 dBmV Here is an internal modem log from just today: Fri Jul 29 13:44:17 2016 Notice (6) TLV-11 - unrecognized OID;CM-MAC=74:56:12:1c:d9:cd;CMTS-MAC=00:12:d9:54:5c:2b;CM-QOS=1.1;CM-VER=3.0; Time Not Established Warning (5) DHCP WARNING - Non-critical field invalid in response ;CM-MAC=74:56:12:1c:d9:cd;CMTS-MAC=00:12:d9:54:5c:2b;CM-QOS=1.0;CM-VER=3.0; Time Not Established Critical (3) No Ranging Response received - T3 time-out Fri Jul 29 12:45:48 2016 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=74:56:12:1c:d9:cd;CMTS-MAC=00:12:d9:54:5c:2b;CM-QOS=1.1;CM-VER=3.0; Fri Jul 29 12:44:27 2016 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=74:56:12:1c:d9:cd;CMTS-MAC=00:12:d9:54:5c:2b;CM-QOS=1.1;CM-VER=3.0; Fri Jul 29 12:44:25 2016 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=74:56:12:1c:d9:cd;CMTS-MAC=00:12:d9:54:5c:2b;CM-QOS=1.1;CM-VER=3.0; Fri Jul 29 12:44:24 2016 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=74:56:12:1c:d9:cd;CMTS-MAC=00:12:d9:54:5c:2b;CM-QOS=1.1;CM-VER=3.0; Fri Jul 29 12:44:21 2016 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=74:56:12:1c:d9:cd;CMTS-MAC=00:12:d9:54:5c:2b;CM-QOS=1.1;CM-VER=3.0; Fri Jul 29 12:44:20 2016 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=74:56:12:1c:d9:cd;CMTS-MAC=00:12:d9:54:5c:2b;CM-QOS=1.1;CM-VER=3.0; Fri Jul 29 12:44:20 2016 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=74:56:12:1c:d9:cd;CMTS-MAC=00:12:d9:54:5c:2b;CM-QOS=1.1;CM-VER=3.0; Fri Jul 29 12:44:16 2016 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=74:56:12:1c:d9:cd;CMTS-MAC=00:12:d9:54:5c:2b;CM-QOS=1.1;CM-VER=3.0; Fri Jul 29 12:44:16 2016 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=74:56:12:1c:d9:cd;CMTS-MAC=00:12:d9:54:5c:2b;CM-QOS=1.1;CM-VER=3.0; Fri Jul 29 12:44:13 2016 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=74:56:12:1c:d9:cd;CMTS-MAC=00:12:d9:54:5c:2b;CM-QOS=1.1;CM-VER=3.0; Fri Jul 29 12:44:08 2016 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=74:56:12:1c:d9:cd;CMTS-MAC=00:12:d9:54:5c:2b;CM-QOS=1.1;CM-VER=3.0; Fri Jul 29 12:44:05 2016 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=74:56:12:1c:d9:cd;CMTS-MAC=00:12:d9:54:5c:2b;CM-QOS=1.1;CM-VER=3.0; Fri Jul 29 12:44:02 2016 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=74:56:12:1c:d9:cd;CMTS-MAC=00:12:d9:54:5c:2b;CM-QOS=1.1;CM-VER=3.0; Fri Jul 29 12:44:01 2016 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=74:56:12:1c:d9:cd;CMTS-MAC=00:12:d9:54:5c:2b;CM-QOS=1.1;CM-VER=3.0; Fri Jul 29 12:43:58 2016 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=74:56:12:1c:d9:cd;CMTS-MAC=00:12:d9:54:5c:2b;CM-QOS=1.1;CM-VER=3.0; Fri Jul 29 12:43:55 2016 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=74:56:12:1c:d9:cd;CMTS-MAC=00:12:d9:54:5c:2b;CM-QOS=1.1;CM-VER=3.0; Fri Jul 29 12:43:55 2016 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=74:56:12:1c:d9:cd;CMTS-MAC=00:12:d9:54:5c:2b;CM-QOS=1.1;CM-VER=3.0; Fri Jul 29 12:43:52 2016 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=74:56:12:1c:d9:cd;CMTS-MAC=00:12:d9:54:5c:2b;CM-QOS=1.1;CM-VER=3.0; Fri Jul 29 12:43:47 2016 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=74:56:12:1c:d9:cd;CMTS-MAC=00:12:d9:54:5c:2b;CM-QOS=1.1;CM-VER=3.0; Fri Jul 29 12:43:46 2016 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=74:56:12:1c:d9:cd;CMTS-MAC=00:12:d9:54:5c:2b;CM-QOS=1.1;CM-VER=3.0; Fri Jul 29 12:43:45 2016 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=74:56:12:1c:d9:cd;CMTS-MAC=00:12:d9:54:5c:2b;CM-QOS=1.1;CM-VER=3.0; Fri Jul 29 12:43:41 2016 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=74:56:12:1c:d9:cd;CMTS-MAC=00:12:d9:54:5c:2b;CM-QOS=1.1;CM-VER=3.0; Fri Jul 29 12:43:41 2016 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=74:56:12:1c:d9:cd;CMTS-MAC=00:12:d9:54:5c:2b;CM-QOS=1.1;CM-VER=3.0; Fri Jul 29 12:43:39 2016 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=74:56:12:1c:d9:cd;CMTS-MAC=00:12:d9:54:5c:2b;CM-QOS=1.1;CM-VER=3.0; Fri Jul 29 12:43:39 2016 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=74:56:12:1c:d9:cd;CMTS-MAC=00:12:d9:54:5c:2b;CM-QOS=1.1;CM-VER=3.0; Fri Jul 29 12:43:36 2016 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=74:56:12:1c:d9:cd;CMTS-MAC=00:12:d9:54:5c:2b;CM-QOS=1.1;CM-VER=3.0; Fri Jul 29 12:43:33 2016 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=74:56:12:1c:d9:cd;CMTS-MAC=00:12:d9:54:5c:2b;CM-QOS=1.1;CM-VER=3.0; Fri Jul 29 12:43:31 2016 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=74:56:12:1c:d9:cd;CMTS-MAC=00:12:d9:54:5c:2b;CM-QOS=1.1;CM-VER=3.0; Fri Jul 29 12:43:30 2016 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=74:56:12:1c:d9:cd;CMTS-MAC=00:12:d9:54:5c:2b;CM-QOS=1.1;CM-VER=3.0; Fri Jul 29 12:43:30 2016 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=74:56:12:1c:d9:cd;CMTS-MAC=00:12:d9:54:5c:2b;CM-QOS=1.1;CM-VER=3.0; Fri Jul 29 12:43:30 2016 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=74:56:12:1c:d9:cd;CMTS-MAC=00:12:d9:54:5c:2b;CM-QOS=1.1;CM-VER=3.0; Fri Jul 29 12:43:29 2016 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=74:56:12:1c:d9:cd;CMTS-MAC=00:12:d9:54:5c:2b;CM-QOS=1.1;CM-VER=3.0; Fri Jul 29 12:43:29 2016 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=74:56:12:1c:d9:cd;CMTS-MAC=00:12:d9:54:5c:2b;CM-QOS=1.1;CM-VER=3.0; Fri Jul 29 12:43:26 2016 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=74:56:12:1c:d9:cd;CMTS-MAC=00:12:d9:54:5c:2b;CM-QOS=1.1;CM-VER=3.0; Fri Jul 29 12:43:24 2016 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=74:56:12:1c:d9:cd;CMTS-MAC=00:12:d9:54:5c:2b;CM-QOS=1.1;CM-VER=3.0; Fri Jul 29 12:43:24 2016 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=74:56:12:1c:d9:cd;CMTS-MAC=00:12:d9:54:5c:2b;CM-QOS=1.1;CM-VER=3.0; Fri Jul 29 12:43:23 2016 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=74:56:12:1c:d9:cd;CMTS-MAC=00:12:d9:54:5c:2b;CM-QOS=1.1;CM-VER=3.0; Fri Jul 29 12:43:21 2016 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=74:56:12:1c:d9:cd;CMTS-MAC=00:12:d9:54:5c:2b;CM-QOS=1.1;CM-VER=3.0; Fri Jul 29 12:43:19 2016 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=74:56:12:1c:d9:cd;CMTS-MAC=00:12:d9:54:5c:2b;CM-QOS=1.1;CM-VER=3.0; Fri Jul 29 12:43:19 2016 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=74:56:12:1c:d9:cd;CMTS-MAC=00:12:d9:54:5c:2b;CM-QOS=1.1;CM-VER=3.0; Fri Jul 29 12:43:17 2016 Critical (3) 16 consecutive T3 timeouts while trying to range on upstream channel 2;CM-MAC=74:56:12:1c:d9:cd;CMTS-MAC=00:12:d9:54:5c:2b;CM-QOS=1.1;CM-VER=3.0; Fri Jul 29 12:43:17 2016 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=74:56:12:1c:d9:cd;CMTS-MAC=00:12:d9:54:5c:2b;CM-QOS=1.1;CM-VER=3.0; Fri Jul 29 12:43:17 2016 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=74:56:12:1c:d9:cd;CMTS-MAC=00:12:d9:54:5c:2b;CM-QOS=1.1;CM-VER=3.0; Fri Jul 29 12:43:17 2016 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=74:56:12:1c:d9:cd;CMTS-MAC=00:12:d9:54:5c:2b;CM-QOS=1.1;CM-VER=3.0; Fri Jul 29 12:43:17 2016 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=74:56:12:1c:d9:cd;CMTS-MAC=00:12:d9:54:5c:2b;CM-QOS=1.1;CM-VER=3.0; Fri Jul 29 12:43:15 2016 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=74:56:12:1c:d9:cd;CMTS-MAC=00:12:d9:54:5c:2b;CM-QOS=1.1;CM-VER=3.0; Fri Jul 29 12:43:15 2016 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=74:56:12:1c:d9:cd;CMTS-MAC=00:12:d9:54:5c:2b;CM-QOS=1.1;CM-VER=3.0; Fri Jul 29 12:43:14 2016 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=74:56:12:1c:d9:cd;CMTS-MAC=00:12:d9:54:5c:2b;CM-QOS=1.1;CM-VER=3.0; Fri Jul 29 12:43:14 2016 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=74:56:12:1c:d9:cd;CMTS-MAC=00:12:d9:54:5c:2b;CM-QOS=1.1;CM-VER=3.0; Fri Jul 29 12:43:13 2016 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=74:56:12:1c:d9:cd;CMTS-MAC=00:12:d9:54:5c:2b;CM-QOS=1.1;CM-VER=3.0; Fri Jul 29 12:43:13 2016 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=74:56:12:1c:d9:cd;CMTS-MAC=00:12:d9:54:5c:2b;CM-QOS=1.1;CM-VER=3.0; Fri Jul 29 12:43:12 2016 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=74:56:12:1c:d9:cd;CMTS-MAC=00:12:d9:54:5c:2b;CM-QOS=1.1;CM-VER=3.0; Fri Jul 29 12:43:12 2016 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=74:56:12:1c:d9:cd;CMTS-MAC=00:12:d9:54:5c:2b;CM-QOS=1.1;CM-VER=3.0; Fri Jul 29 12:43:10 2016 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=74:56:12:1c:d9:cd;CMTS-MAC=00:12:d9:54:5c:2b;CM-QOS=1.1;CM-VER=3.0; Fri Jul 29 12:43:10 2016 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=74:56:12:1c:d9:cd;CMTS-MAC=00:12:d9:54:5c:2b;CM-QOS=1.1;CM-VER=3.0; Fri Jul 29 12:43:09 2016 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=74:56:12:1c:d9:cd;CMTS-MAC=00:12:d9:54:5c:2b;CM-QOS=1.1;CM-VER=3.0; Fri Jul 29 12:43:07 2016 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=74:56:12:1c:d9:cd;CMTS-MAC=00:12:d9:54:5c:2b;CM-QOS=1.1;CM-VER=3.0; Fri Jul 29 12:43:05 2016 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=74:56:12:1c:d9:cd;CMTS-MAC=00:12:d9:54:5c:2b;CM-QOS=1.1;CM-VER=3.0; Fri Jul 29 12:43:04 2016 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=74:56:12:1c:d9:cd;CMTS-MAC=00:12:d9:54:5c:2b;CM-QOS=1.1;CM-VER=3.0; Fri Jul 29 12:43:03 2016 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=74:56:12:1c:d9:cd;CMTS-MAC=00:12:d9:54:5c:2b;CM-QOS=1.1;CM-VER=3.0; Fri Jul 29 12:43:01 2016 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=74:56:12:1c:d9:cd;CMTS-MAC=00:12:d9:54:5c:2b;CM-QOS=1.1;CM-VER=3.0; Fri Jul 29 12:43:00 2016 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=74:56:12:1c:d9:cd;CMTS-MAC=00:12:d9:54:5c:2b;CM-QOS=1.1;CM-VER=3.0; Fri Jul 29 12:42:59 2016 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=74:56:12:1c:d9:cd;CMTS-MAC=00:12:d9:54:5c:2b;CM-QOS=1.1;CM-VER=3.0; Fri Jul 29 12:42:58 2016 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=74:56:12:1c:d9:cd;CMTS-MAC=00:12:d9:54:5c:2b;CM-QOS=1.1;CM-VER=3.0; Fri Jul 29 12:42:58 2016 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=74:56:12:1c:d9:cd;CMTS-MAC=00:12:d9:54:5c:2b;CM-QOS=1.1;CM-VER=3.0; Fri Jul 29 12:42:57 2016 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=74:56:12:1c:d9:cd;CMTS-MAC=00:12:d9:54:5c:2b;CM-QOS=1.1;CM-VER=3.0; Fri Jul 29 12:42:57 2016 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=74:56:12:1c:d9:cd;CMTS-MAC=00:12:d9:54:5c:2b;CM-QOS=1.1;CM-VER=3.0; Fri Jul 29 12:42:56 2016 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=74:56:12:1c:d9:cd;CMTS-MAC=00:12:d9:54:5c:2b;CM-QOS=1.1;CM-VER=3.0; Fri Jul 29 12:42:53 2016 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=74:56:12:1c:d9:cd;CMTS-MAC=00:12:d9:54:5c:2b;CM-QOS=1.1;CM-VER=3.0; Fri Jul 29 12:42:52 2016 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=74:56:12:1c:d9:cd;CMTS-MAC=00:12:d9:54:5c:2b;CM-QOS=1.1;CM-VER=3.0; Fri Jul 29 12:42:48 2016 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=74:56:12:1c:d9:cd;CMTS-MAC=00:12:d9:54:5c:2b;CM-QOS=1.1;CM-VER=3.0; Fri Jul 29 12:42:47 2016 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=74:56:12:1c:d9:cd;CMTS-MAC=00:12:d9:54:5c:2b;CM-QOS=1.1;CM-VER=3.0; Fri Jul 29 12:42:44 2016 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=74:56:12:1c:d9:cd;CMTS-MAC=00:12:d9:54:5c:2b;CM-QOS=1.1;CM-VER=3.0; Fri Jul 29 12:42:44 2016 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=74:56:12:1c:d9:cd;CMTS-MAC=00:12:d9:54:5c:2b;CM-QOS=1.1;CM-VER=3.0; Fri Jul 29 12:42:40 2016 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=74:56:12:1c:d9:cd;CMTS-MAC=00:12:d9:54:5c:2b;CM-QOS=1.1;CM-VER=3.0; Fri Jul 29 12:42:40 2016 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=74:56:12:1c:d9:cd;CMTS-MAC=00:12:d9:54:5c:2b;CM-QOS=1.1;CM-VER=3.0; Fri Jul 29 12:42:36 2016 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=74:56:12:1c:d9:cd;CMTS-MAC=00:12:d9:54:5c:2b;CM-QOS=1.1;CM-VER=3.0; Fri Jul 29 12:42:35 2016 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=74:56:12:1c:d9:cd;CMTS-MAC=00:12:d9:54:5c:2b;CM-QOS=1.1;CM-VER=3.0; Fri Jul 29 12:42:33 2016 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=74:56:12:1c:d9:cd;CMTS-MAC=00:12:d9:54:5c:2b;CM-QOS=1.1;CM-VER=3.0; Fri Jul 29 12:42:32 2016 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=74:56:12:1c:d9:cd;CMTS-MAC=00:12:d9:54:5c:2b;CM-QOS=1.1;CM-VER=3.0; Fri Jul 29 12:42:28 2016 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=74:56:12:1c:d9:cd;CMTS-MAC=00:12:d9:54:5c:2b;CM-QOS=1.1;CM-VER=3.0; Fri Jul 29 12:42:28 2016 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=74:56:12:1c:d9:cd;CMTS-MAC=00:12:d9:54:5c:2b;CM-QOS=1.1;CM-VER=3.0; Fri Jul 29 12:42:26 2016 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=74:56:12:1c:d9:cd;CMTS-MAC=00:12:d9:54:5c:2b;CM-QOS=1.1;CM-VER=3.0; Fri Jul 29 12:42:23 2016 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=74:56:12:1c:d9:cd;CMTS-MAC=00:12:d9:54:5c:2b;CM-QOS=1.1;CM-VER=3.0; Fri Jul 29 12:42:19 2016 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=74:56:12:1c:d9:cd;CMTS-MAC=00:12:d9:54:5c:2b;CM-QOS=1.1;CM-VER=3.0;
DJGem
9 years ago Place Archives
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Intermittent Connectivity
ALL, I have been having Intermittent Connectivity with my internet for the past few months and this is very frustrating. I have already had cox come out and "Check my lines" which stated it is all good and it could possibly be my modem/router. I do not believe it is my modem/router. I have swapped out all the coaxial lines and even directly connected it to the port. I finally gave up and gave in a purchased a new modem/router today. Thought everything was fixed, but nope. Still the same issue. Here is my event log which was on my previous modem/router as well. Any thoughts/inputs is greatly appreciated. Time Priority Description Sat May 07 22:40:36 2016 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out; OS=1.1;CM-VER=3.0; Sat May 07 22:37:08 2016 Warning (5) Dynamic Range Window violation Sat May 07 22:37:08 2016 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-QOS=1.1;CM-VER=3.0; Sat May 07 22:32:38 2016 Error (4) TR-069 Statically Configured ACS URL Missing Sat May 07 22:32:13 2016 Notice (6) TLV-11 - unrecognized OID;CM-QOS=1.1;CM-VER=3.0; Time Not Established Warning (5) DHCP WARNING - Non-critical field invalid in response ;CM-QOS=1.0;CM-VER=3.0; Time Not Established Notice (6) Honoring MDD; IP provisioning mode = IPv4 Time Not Established Critical (3) No Ranging Response received - T3 time-out Time Not Established Notice (6) WiFi Interface [wl1] set to Channel 149 (Side-Band Channel:N/A) - Reason:INIT Time Not Established Notice (6) WiFi Interface [wl0] set to Channel 6 (Side-Band Channel:N/A) - Reason:INIT Time Not Established Critical (3) No Ranging Response received - T3 time-out Sat May 07 21:26:56 2016 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-QOS=1.1;CM-VER=3.0; Sat May 07 21:24:46 2016 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-QOS=1.1;CM-VER=3.0; Time Not Established Critical (3) DHCP FAILED - Discover sent, no offer received;CM-QOS=1.0;CM-VER=3.0; Sat May 07 14:23:35 2016 Critical (3) Resetting the cable modem due to docsDevResetNow Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-QOS=1.0;CM-VER=3.0; Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-QOS=1.0;CM-VER=3.0; Time Not Established Critical (3) Telnet user logged in from IP address 192.168.100.10. Time Not Established Critical (3) SSH user logged out. Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-QOS=1.0;CM-VER=3.0; Time Not Established Notice (6) WiFi Interface [wl1] set to Channel 149 (Side-Band Channel:N/A) - Reason:INIT Time Not Established Notice (6) WiFi Interface [wl0] set to Channel 11 (Side-Band Channel:N/A) - Reason:INIT Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=6c:ca:08:79:38:b8;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; Startup Procedure Procedure Status Comment Acquire Downstream Channel Locked Connectivity State OK Operational Boot State OK Operational Configuration File OK Security Enabled BPI+ Downstream Bonded Channels Channel Lock Status Modulation Channel ID Frequency Power SNR Corrected Uncorrectables 1 Locked QAM256 1 813000000 Hz -1.2 dBmV 38.2 dB 264 211 2 Locked QAM256 2 819000000 Hz -0.9 dBmV 38.4 dB 224 241 3 Locked QAM256 3 825000000 Hz -1.0 dBmV 38.2 dB 226 512 4 Locked QAM256 4 831000000 Hz -1.6 dBmV 38.2 dB 240 227 5 Locked QAM256 9 861000000 Hz -1.8 dBmV 37.9 dB 225 220 6 Locked QAM256 10 867000000 Hz -2.1 dBmV 37.8 dB 162 148 7 Locked QAM256 11 873000000 Hz -2.0 dBmV 37.9 dB 136 203 8 Locked QAM256 12 879000000 Hz -2.3 dBmV 37.8 dB 205 184 Upstream Bonded Channels Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power 1 Locked ATDMA 2 5120 Ksym/sec 27500000 Hz 42.5 dBmV 2 Locked ATDMA 1 2560 Ksym/sec 22600000 Hz 40.5 dBmV 3 Locked ATDMA 3 5120 Ksym/sec 34000000 Hz 42.3 dBmV 4 Locked ATDMA 4 2560 Ksym/sec 38900000 Hz 41.5 dBmV Please help!!!!
Angelo
10 years ago Place Archives
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