Change Billing Date
When i signed up 10/29/15 i was asked what day i would like my billing date to be on. I responded with the 15th, somehow i found my bill to be on the 23rd yet you were still able to bill me for 30 days worth of service and everything i see points to 24 days of service, if i'm doing the counting thing right. Every Cox Rep seems to say the same thing. it doesn't matter what day your billing due date is because we give you 10 day grace period. My problem is, is that i'll be charged a flat rate rather than a pro-rated rate for how many days i actually use. Noone can change the billing date for me because "The system will not let them" or "since you have promotions on your account i'm unable to process your request, i can cancel all your promotions in order to change your billing date" I've even gone to the extent of trying to cancel my acct and set up a new one and they would'nt let me.4.1KViews0likes1Comment
Poor Service, even worse support
We've been having issues with our Internet and TV service at our residence for some time. I've had service calls at my hose multiple times for an assortment of issues from service degradation to the TV receiver going out. Well, come to find out, most of our problems are due to degraded equipment and lines that, after more than a year of dealing with support, are finally being addressed. I find this situation quite frustrating and quite honestly unacceptable as a long standing Cox customer. I would like to know how I can get this issue escalated and get some kind of compensation for being provided a degraded service for so long?1.7KViews0likes1Comment
Need to migrate email from a disconnected account
I have disconnected my COX services. I would like to access my email in-box in order to move some email and advise some people that my service has changed. I was told that I would have access to our email accounts for 60 days, but my wife and I are both locked out. What do I have to do to get this resolved? You will have to send replies to **** because I CAN'T access my **** account.2.1KViews0likes0CommentsCharged for No Service
Why is it when you have a technician come to the house and they can not find out why you are having the problems that you are having with downloading - but you get charged for no service....nothing was fixed....nothing was found to be an answer .....yet I got charged for the visit. I asked before they came if I was going to be charged for the visit and they told me that unless they found something in my house that was the problem - I WOULD NOT BE CHARGED!!! I can remote access into my work computer and download from this site without a problem.....using the same internet program....but different connection because my work does NOT use COX!! The technician installed Chrome on my computer without asking.....I HATE Chrome! He also ran programs on my computer that showed there was no drop in speed at the time he was there. But I have had the internet connection drop so that I have to run a program to fix the problem - at least twice a week that happens. I was also promised that the issue would be looked into and I would be contacted through email but I have received nothing. Just a bill for $60.00 for NOTHING!! I also sent an email requesting an answer as to why I was charged when the technician found nothing wrong and could not give me a reason as to why I was having the problem....he even experienced the problem himself....and I have not been answered!!!! I was told I would receive an answer in 48 hours - it has been over 5 days!! This is REALLY POOR Customer service!!! FIX THIS NOW!!!2.1KViews0likes1Comment
Cox Wichita Kansas Area
manager #2199 out of wichita kansas was a total jerk and did not care about what i was promise and totally unprofessional.i have never been talk to like that from a manager.i would fired him or put him in a different department.i am looking for another company to replace cox because of the way he handle my situation.he will be the main reason i leave cox. Forum: Internet Forum Posted: 19 May 2012 Post Subject: Cox Wichita Kansas Area Post author: Xyl Hi, I've had cox for over 5 years high speed internet with tv and phone, I've been having an upload speed issue for a few weeks now where my internet is basically timing out for a few seconds every few minutes or i'll just incredibly slow speeds for awhile, today i had a tech come out who seemed helpful, he replaced the line outside a new modem basically everything in his power he could, however this didn't actually solve anything other then cross some things off a list that don't work. The tech that came out however "scheduled" an appointment for a noise test/check the line in my area, however sense he was a contract worker he doesn't know anything about how cox actually works so he couldn't tell me when or how long it'll take or if i'll know when they're working on it, so i decided to call cox back a few hours later when i received the automated call on how the tech did, i talked to a very rude employee named "Allen" who wouldn't give me a last name and claimed cox would know Allen and wouldn't forward me to a supervisor eventually after being on hold for 10 minutes i was able to talk to another person and explained my frustration of not having working internet, "Allen" told me he can't give me a date on when the line people will come out and it hasn't even been scheduled for an appointment yet and how I'm not a priority to them ( I guess the 300$+ bill a month doesn't mean anything!) however the supervisor told me he would have them call by Wednesday (it's Saturday now) That's five days longer without working internet. So here i am with the only thing I can do with my internet is post on forums because I have zero upload speed on how terrible the customer service as cox is and just how unstable the internet in my area is, over the past 5 years I've must be nearing the 100-120 calls total, I can't think of a time where my internet has been stable for more then 3 months at a time, the last tech I had out was about 2 months ago where I was having a noise problem, looks like its back eh? I'm hoping by making this post that I can actually reach some sort of higher up tech that works for cox that can help me with my problem so I don't have to go through the hassle of switching providers for everything, because something tells me Wednesday will roll around and I won't have a phone call and my Internet will still not be working and I'll have to call back and explain the problem all over again and get another contract worker who can just replace a few wires then scratch his head for a few hours and rinse and repeat.5Views0likes0Comments
Billing Nightmare - Seems No One Can Help Me!!
Finally switched my phone and internet from ATT to a Cox Bundle after a bunch of mailed solicitations and a guy who showed up at my door (Tv was already with Cox...) based on a promise of a $120 bundle, free HBO, etc. Two months in and several calls later (with some promises to fix the billing that did not happen and a "Loyalty" department person - worst customer service rep ever- who got very aggressive and said I'm not eligible for the bundle I signed up for!!) and I'm being billed for $168 (before taxes) for a bundle that was supposed to be $120! (And keep getting billed for the "free" HBO) Ready to cancel the whole deal and go back to ATT for phone and internet and just do Hulu, Netflix, etc. - extremely frustrating!!! Not saying ATT is much better - seems like every huge company just does not care anymore and its all about churn and burn with customer services or honored promises out the window... Very sad.2.9KViews0likes1CommentService Appointment Charge of $60
Hi, I recently moved to San Diego, and without much of a choice, installed Cox in our apartment. The signal was terrible, dying every couple hours, and many times turning the modem on and off didn't change anything. I decided to hire the next level of Internet speed, hoping to be considered a consumer 'a little higher' in the food chain, and guess what? It didn't change. I called COX to ask them to fix it, after all, I hired a working internet service. They said someone was coming, and indeed, a technician came, said the signal was low, and put up a device to improve the dB (not a neat job, I had to rearrange the cables properly). A few days went by, and the problems continued. I started to learn to live with the fact that I needed to reset the modem and router every couple hours, which is certainly not what I have experience in both Denver and Chicago with Comcast. Parallel to that, I signed a VPN service, that helped the connection incredibly, but I can't explain why. I just received the Dec 10 bill here (Due Dec 30) and realized we got charged for $60 for the Service Appointment. My question is: FOR WHAT REASON? It is certainly shameful for a company to charge an extra that is almost a couple months of service for basically trying to fix the exact service it is not delivering. (Besides that, we have been having problems about the automatic payment, but will try to set it up one more time.) I would certainly like for this service fee to be cancelled before the Due date. Thank you. - Arthur7.4KViews0likes3Comments
BEWARE...if you have a MAC running Yosemite and download McAfee from COX!!!!
It causes machine to have issues booting up! Looking at the internet this is a known issue with McAfee 9.6 and previous.. you must download 9.7 and that is IMPOSSIBLE with COX! I wasted an enormous amount of time on this issue and COX is unable(or unwilling) to help. With COX you can ONLY download what they LET you and 9.7 is not available. Spent an hour online with India with a non english speaker...waste of time. I've been with COX for 18 years and that is about to end.3.1KViews0likes3Comments- 2.2KViews0likes0Comments
RE: My Internet is dog slow
Not accurate - This issue is NOT solved. (See pages & pages confirming widespread issue that still persists.) Forum: Internet Forum Posted: 5 Nov 2014 Post Subject: RE: My Internet is dog slow Post author: ChrisL By chance could you try getting some trace route data to the sites/hosts you're having problems accessing?2Views0likes0Comments