Warning about $5 Tier Upgrade Promo
I'm not the first to write about this... I read another post of a complaint from another customer who was swindled by a Cox upgrade offer. This is clearly written intentionally deceptive. I was offered (in big bold letters) " FREE" tier upgrade from essential to preferred service. It even explicitly stated $0.00 upfront and $0.00 /month ! This offer and order confirmation number appeared in my account but has since been removed. When I call in to confirm the status of the free upgrade, no one knows what I'm talking about, and instead want me to upgrade from paying $35/mo to $52/mo "...this is a great deal", I'm told. I never intended to upgrade in the first place, until this offer appeared on my screen. I thought, after reading the confusing fine print, that "the catch" (because there is always a catch) was that instead of "FREE" as it appeared to be, the increase would cost me $5/mo in additional fees.... $5 DOES NOT EQUAL FREE, By the way. But i figured, okay why not? $5 extra for increase from 5mbps to 25mbps was worth it. BUT NOOO, it aparently means something alltogether different. The cost of the upgrade is actually to pay an increased rate of $50/month (not actually a deal, this is what they already offer on their site to anyone) But instead of charging me $15 extra to open the bandwidth (which I'm sure is just a click of a button) they will only charge me $5 extra to increase my speed and my rate! There is a reason why we switched from COX to DirecTV/AT&T Uverse... unfortunately, I'll have to deal with these deceptive games as UVerse speeds in my area are capped at less than 3mbps (That's another whole story ... they were willing to charge me for 12mbps until i caught on that the distance from our house to their station was too far to reach those speeds) Cox is not "your friend in the digital age" they are the lesser of two evils. They can be allied with to get the internet you want because you have no other choice... but as long as you know what kind of scheming you're getting yourself into.15KViews0likes3Comments
Service Appointment Charge of $60
Hi, I recently moved to San Diego, and without much of a choice, installed Cox in our apartment. The signal was terrible, dying every couple hours, and many times turning the modem on and off didn't change anything. I decided to hire the next level of Internet speed, hoping to be considered a consumer 'a little higher' in the food chain, and guess what? It didn't change. I called COX to ask them to fix it, after all, I hired a working internet service. They said someone was coming, and indeed, a technician came, said the signal was low, and put up a device to improve the dB (not a neat job, I had to rearrange the cables properly). A few days went by, and the problems continued. I started to learn to live with the fact that I needed to reset the modem and router every couple hours, which is certainly not what I have experience in both Denver and Chicago with Comcast. Parallel to that, I signed a VPN service, that helped the connection incredibly, but I can't explain why. I just received the Dec 10 bill here (Due Dec 30) and realized we got charged for $60 for the Service Appointment. My question is: FOR WHAT REASON? It is certainly shameful for a company to charge an extra that is almost a couple months of service for basically trying to fix the exact service it is not delivering. (Besides that, we have been having problems about the automatic payment, but will try to set it up one more time.) I would certainly like for this service fee to be cancelled before the Due date. Thank you. - Arthur7.4KViews0likes3Comments
Why doesn't the COX website work on a Mac?
I'm trying to pay my bill tonight. I've tried Firefox 28.0, Chrome 33.0.1750.152, and Safari 7.0.3 (9537.75.14). All up to date, running on up to date Mavericks. Every time I get redirected to http://ww2.cox.com/ibill/home.cox, the screen is blank. Firebug shows that the HTML document has HEAD and BODY entities, but both are blank. I absolutely loathe ever having to deal with Cox, because your support people while usually polite are never competent, but now you've even broken your bill paying website. Apparently you really, really don't want your customers money. Aaaaarrrrrrrgh!4.5KViews0likes3CommentsChange Billing Date
When i signed up 10/29/15 i was asked what day i would like my billing date to be on. I responded with the 15th, somehow i found my bill to be on the 23rd yet you were still able to bill me for 30 days worth of service and everything i see points to 24 days of service, if i'm doing the counting thing right. Every Cox Rep seems to say the same thing. it doesn't matter what day your billing due date is because we give you 10 day grace period. My problem is, is that i'll be charged a flat rate rather than a pro-rated rate for how many days i actually use. Noone can change the billing date for me because "The system will not let them" or "since you have promotions on your account i'm unable to process your request, i can cancel all your promotions in order to change your billing date" I've even gone to the extent of trying to cancel my acct and set up a new one and they would'nt let me.4.1KViews0likes1CommentMy Internet Speed Keeps Dropping
My Cox Internet speed keeps dropping! We've had this problem for months now and have contacted Cox phone support numerous times. It all started one day when the internet speed suddenly dropped. We contacted Cox and they restarted it on their end. Then a few days later we had the same problem. So we contacted them again and scheduled them to come to our house and try to fix it. When they came, all they did was change the cable that connected the modem to the interwebs. Everything seemed fine and dandy until the internet started to drop again. So we called again, but this time they told us to update the firmware on the router (Note we were able to find out that the modem had nothing to do with the problem). So I did. And what did that do? Nothing. The internet was dropping and going up and then dropping again. So we got fed up with it and just bought a new router. Well it all seemed fun and games for a few days until the same problem started occurring. With a new router. So now we sit here as I type this message to try to get some professional help. Please do whatever you can I just want to fix this problem. Sorry if I didn't give enough info as I am a simple child with the mental capabilities as, well, a child. PLEASE RESPOND ASAP. ~SumJuan3.5KViews0likes3Comments
BEWARE...if you have a MAC running Yosemite and download McAfee from COX!!!!
It causes machine to have issues booting up! Looking at the internet this is a known issue with McAfee 9.6 and previous.. you must download 9.7 and that is IMPOSSIBLE with COX! I wasted an enormous amount of time on this issue and COX is unable(or unwilling) to help. With COX you can ONLY download what they LET you and 9.7 is not available. Spent an hour online with India with a non english speaker...waste of time. I've been with COX for 18 years and that is about to end.3.1KViews0likes3Comments
Billing Nightmare - Seems No One Can Help Me!!
Finally switched my phone and internet from ATT to a Cox Bundle after a bunch of mailed solicitations and a guy who showed up at my door (Tv was already with Cox...) based on a promise of a $120 bundle, free HBO, etc. Two months in and several calls later (with some promises to fix the billing that did not happen and a "Loyalty" department person - worst customer service rep ever- who got very aggressive and said I'm not eligible for the bundle I signed up for!!) and I'm being billed for $168 (before taxes) for a bundle that was supposed to be $120! (And keep getting billed for the "free" HBO) Ready to cancel the whole deal and go back to ATT for phone and internet and just do Hulu, Netflix, etc. - extremely frustrating!!! Not saying ATT is much better - seems like every huge company just does not care anymore and its all about churn and burn with customer services or honored promises out the window... Very sad.2.9KViews0likes1Comment- 2.2KViews0likes0Comments
Typical Cox customer (dis)service
Can anyone else ever get any of the customer website to work on a Mac? I've tried Safari (7.0.3, on Mavericks), Chrome (34.0.1847.131) and Firefox (28.0). As soon as I login, no matter which path/site I select (usually View/Pay Bill) the browser is blank. I've looked at what's sent to me using Firebug and it says the HTML body is <body><pre></pre></body>, so they apparently are sending a blank page. You'd almost think they don't want my money, but we all know better than that.2.1KViews0likes1Comment
