TV doesn't recognize cable box using HDMI connection
I have a Motorola - CMO6416 cable box with HD service and a plasma HDTV. The problem is when connected with HDMI my TV doesn't recognize it, so I've just been using RCA cables and going to AV. Now here's the kicker, it used to work a year or so ago and I don't even remember when exactly it started doing that, so I probably won't remember any changes I made if there are any questions like that. I've just never come around to figuring out the problem, plus my quality is ok using RCA's but I know I'm not getting full HD when on HD channels, especially good HD movies I can really notice the difference. But I know it's not the TV because when I use my Playstation 3 using HDMI my TV recognizes it and I can watch HD movies all day long. So I'm thinking something's up with the box, I've been having it for a couple years and maybe one of the updates might have messed with something.... unless the box is just plain out of date and I need a new one??... Can anyone HELP PLEASSEEE?!?!37KViews0likes8CommentsLocal HD Channels No Longer Available
I have been viewing local HD channels on my Sharp digital TV for over 5 years. Last week I got a "No broadcast" error. I tried rescanning but they are no longer there. I called Cox support and was told I needed a digital receiver to view local HD but this is not correct - the Cox website says TVs with QAM something can received these channels without a digital receiver. Can anyone tell me why I lost my HD channels? I recently downgraded from premium to economy but the channel listing for the economy package lists the local HD channels.9.8KViews0likes18CommentsWhat happened to the CW HD Channel?
I have had the HD CW channel for years now, the family watches quite a few shows on there and then one day out of the blue it just disappeared without warning and now we have to watch it in standard which is much worse than I thought it would be. In standard the volume on the shows are so low that I have to turn it up to max and use captions to figure out what's going on but when commercials come on, BOOM the sound is 10 times louder. Louder commercials will not make me pay more attention to them unless I see something interesting, so this tactic is stupid, not sure whose fault this is but it **, I realize this is common but this channel has it the worst and is most bothersome. We have called multiple times over the phone for support asking about the missing channel but no one seemed to have any idea, and they would not direct us to someone who should know. It's just, "I don't know, sorry." What the heck? Can someone finally give me an answer? We want this channel back by the way, we are paying for HD for a reason. Helpful service for once would be most appreciated, Thank You.9.1KViews0likes5Comments
Certain channels missing on HD
So, I just received my new cable box (with Contour and so on), and I have the Advanced-package, I'd say. It's supposed to show all channels both regular and HD. Somehow I get CNN (channel 49), but no CNN HD (1049), it's missing from the guide and I can't tune into that channel. I'm also missing certain Music Choice-channels, such as (my favorite) Party Favorites (922). It just jumps over them. Very strange, I'd say. Any ideas about what might be going on?6.2KViews0likes6Comments
HD Channels Problem
My HD channels -- primarily the 800 movie channels -- are apparently having weak signal problems. About 3-5 times per hour the display will flicker and will briefly flash a message box with an 800 number to call for technical problems. The box doesn't stay on screen long enough to read completely. I've subscribed to the Advanced Plus package with whole home DVR since it was offered and have only had this problem for the past couple of weeks. There have been no changes in equipment, wiring, etc.5.1KViews0likes3Comments
HD programming runs at 1080i
I noticed that the output from the box is at 1080i I checked the settings for a 1080p but could not find one. Does cox have any plans to update its customers to the better quality 1080p? When I watch programming from the Cox receiver it is not as clear as when I run programming out of my PC or console.Solved4.5KViews0likes4Comments
Several HD channels do not function
Hello, Several of my HD channels do not function. They will either have sputtering audio and pixelated pictures, or say "Temporarily Off Air." The Standard definition channels work fine. I've tried restarting the box, reconnecting the cable cord, to no avail. My cord is not connected to the receiver through a splitter. It's the only TV we use in the house. Any suggestions? It makes football watching on the HD channels impossible, for example.4.5KViews0likes8Comments
Occasional 1s sound drops, video blip
I mainly just watch a few things I record thru the week on the weekends, but to be clear; I see the following phenomenon on live TV as well. Sometimes (not all the time) on some channels, I will have periods of the sound dropping out for about a second, usually along with a narrow strip of the picture about 1/3 down from the top also distorting during the sound drop out. When it happens, the frequency of occurrences can be as close as 3-4 minutes or so. Sometimes it's so annoying, I just give up watching (along with wondering how stupid I am to be paying $xxx a month for this 'privilege'). I only have one TV hooked up to my Motorola DCT6412/2000 (no HDMI on the box; component) that I've had since ~2007 via my receiver. This phenomena has been happening off and on for about a year, maybe two. This *never* happens when watching via my Roku nor Chromecast using the same setup; just the Moto. The main channels affected (or the only ones I really watch) are the area NBC & Fox stations, along with BBC America, all in HD. As I write this, I realized I've never checked the SD channel versions. Then again, mostly I'm watching recordings but if I do have to switch to SD just to avoid this issue, what indeed *am* I paying for?3.8KViews0likes3CommentsCan't Record NFL Game
Hi, ok, I set up the NFL game between the Colts and the Broncos to record. In the guide, it has the red dot next to the listing. BUT, it will NOT record. At all. I've done everything I can think of, cancelled the recording, set it up to record again, did a manual recording but nothing. I did try recording another channel and it records just fine. What gives? We have the Contour, HD DVR.3.6KViews0likes4CommentsChannel available in SD, but not HD anymore
I called a few days ago to ask what was going on with the FYI channel in HD because I was able to watch it a few days prior to that, and it was having problems (skipping, pixelation), but now it is currently unavailable to me. I can watch FYI on SD, but I think when we pay for HD channels, we should be able to watch them in HD right? Also just realized that the Outdoor channel is supposed to be available in HD as well but it currently is not, and only available on SD. The customer service rep attempted to reset my box remotely a few different ways to no avail. He scheduled a tech to come out, but do you think the tech would have been able to make that channel reappear in HD? Is anyone else having this problem? I get question marks when I try to enter the channel number in for both networks...3.6KViews0likes5Comments
