Email quota too low
I hope there is someone reading these who can make a difference. I just wasted an hour of my life on the phone with tech support tier 1, loyalty department and then back the tech support tier 2. If I could see them on the other end, I'm sure they were just shrugging their shoulders. I've been a Cox subscriber for almost 25 years. Since that time the email quota has been 2GB. Over time, emails are accumulated, stored in folders and kept as archives just in case they are needed. Disk space today is cheap and 2GB is very old fashioned. Today we talk about storage in the Petabytes (I work for a research lab in IT so don't even go there). Even Google gives 5GB for their free email accounts. We need more quota space in the email accounts. Offline archiving is not a good option in the mobile world we live in. Access from mobile devices and laptops is essential, but an offline archive could only be viewed on that computer where the archive is stored. I have 20GB of space at my disposal with 10 Cox email accounts. I've kind of figured out a way, but it's a horrible solution. I've created other email accounts and just added those as IMAP accounts so emails can be moved around. This is a burden on the end user. Would someone either (1) figure out how to increase quotas or (2) let the end user create whatever email accounts they want and assign a portion of the 20GB available to them? What's the difference if I have 1 account with 20GB or 5 accounts with 4GB or some combination. Cox needs to invest in time and technology to be a player in the email provider market. Another option, besides just trying to sell me the Ultimate or Gigaspeed packages (which I don't need) is to possibly automatically increase the quota every year as a loyalty bonus. Customers have the option to go somewhere else. It's a hassle to change email addresses and Internet providers, but is possible. Keep that in mind, Cox.2.6KViews0likes1CommentNeed to migrate email from a disconnected account
I have disconnected my COX services. I would like to access my email in-box in order to move some email and advise some people that my service has changed. I was told that I would have access to our email accounts for 60 days, but my wife and I are both locked out. What do I have to do to get this resolved? You will have to send replies to **** because I CAN'T access my **** account.2.1KViews0likes0Comments
Cox - Please Consider Changing Your Email Retention Policy (and make sure your agents are aware of current policy)
Cox has a policy where any unread email in a user's inbox is deleted after 60 days. This isn't a big problem when I use POP to access my email since all messages are downloaded to my computer and it doesn't matter if messages are eventually removed from the server by Cox. I would like to switch over to IMAP access, however. Since an IMAP account essentially reflects what is on the server, automatic deletion of messages by Cox is now a problem. This email deletion policy doesn't make a lot of sense to me since Cox will indefinitely retain any "read" email or any unread email transferred to a folder outside of the inbox. Why should Cox care if a message is read or unread? The only way I can avoid these deletions is to mark the message as read before it reaches the 60 day threshold, or move it from the inbox. Other than writing a custom script, there doesn't seem to be a automatic way to do this. I can create a rule within my email client (Mac Mail), but I would need to manually apply the rule on a daily basis since rules automatically run only on new messages. Keeping Unread messages has some importance to users. The Preview pane in a typical email client often gives me enough info to understand the response in a message without reading it. I also do web development work where I need to monitor system generated emails and it is useful to have access to historical emails to debug email issues - I shouldn't have to read each one in order to make sure it isn't deleted. Your tech agents also do not seem to be aware of the email deletion policy. Two of them insisted on two separate occasions that there was no server-based automatic deletion of emails - anything I was experiencing had to be generated by a setting in my email client. This is obviously not correct (although based on their statement, I spent a lot of time trying to debug nonexistent email client issues). If there are any Cox users who have figured out a workaround to this, I would be very interested in hearing about it.4.7KViews0likes2Comments
