Ubee Modem Wireless Disconnects
Seriously ready to rip my hair out here. We're on out 2nd modem. Tech replaced first modem for this same exact problem but told me that if it happened again to play the lottery cause I had good odds. We have the Ubee DVW326. The wireless light goes off/black and the wifi signal stops broadcasting. I also can't login to the modem with the ip while hardwired cause it won't load the login. Those hard-wired in do not get disconnected. Unplugging or resetting it only fixes the issue temporarily. Sometimes it could be fine for a few days, but in the past 24 hours (aside from when we are sleeping) we've had to reset the modem at least 1 to 3 times per hour. Please help! Thanks in advance!8.6KViews0likes6Comments
Ubee DVW326B rebooting at least once a day
The initial modem installed by Cox was a Ubee DVW326B which worked without incident for a little over a week and then started spontaneously rebooting during the day. Initially the reboot would happen fairly early in the morning (4:30 - 5:30 PT), then it started rebooting throughout the day - not a good thing when you work from home and have to use VoIP communications with customers. Cox sent a tech out who changed switched out the Ubee modem for a Cisco. The Cisco did not have the rebooting problem, but would stop communicating with all connected devices (cable or wireless) randomly throughout the day. Cox sent another tech who changed the Cisco modem out for another Ubee DVW326B which worked well for a little over a week but has now started rebooting each morning just as my work day starts. The techs from Cox have been very professional and thorough but the issue is still occurring. The reboot does not appear to be related to initially firing up my work laptop as it has happened before and after the machine has been turned on. Many times no devices have active connections (cable or wireless) to the modem when the reboot happens. I have checked the settings on the Ubee (and the Cisco) and have not found any type of scheduled reboot option. I have changed the outlet that the modem is plugged into, changed to a different outlet on another wall, installed a Tripp-Lite isobar and connected the modem(s) to that without any luck. Has anyone else experienced this behavior? If so, were you able to find a resolution?4.6KViews0likes4Comments
