D3.1 Gigablast Activation: Is Pro Install really needed???
Hi! I currently have the Ultimate package in Phoenix area. Have a Docsis 3.1 modem (Netgear CM1000) with 1 bonded OFDM downstream channel (159, 300MHz, SNR over 40dB). I added the gigablast option via cox internet order website and received direction to call to complete. When I call the sales rep won't complete the order without a "pro install" truck roll for $75. Per reports on dslreports cox forum - a truck is NOT required but some sales reps are demanding it while other sales reps are transitiioning order to complete to trigger a modem provision and all ends up well. Some would-be-upgraders denied by less-trained sales reps are simply calling in many times to get a 'trained' rep. Is there secret we can use to get the sales rep to execute the order without a trick roll? I hate being the jerk that has to escalate to supervisor and not willing to call in a dozen times to get lucky.. Any hints on how I can to get past the sales rep so pay Cox more money for the upgrade?Solved12KViews0likes10CommentsDDW 366 Dual Band Need to Put Into Bridge Mode
HI i have a Ubee DDW 366 Router/Modem combo that i would like to put into bridge mode so that i can use it only as a cable modem not as a router all i need is the high level admin password to login to this thing i no that you can cause i got ahold of ubee direct and they referred me to cox so here i am please helpSolved6.9KViews0likes6CommentsDropping packets and unreliable internet connection
I have had this issue several times. Just called in again to get it resolved. I have been in IT for over 10 years and this is ridiculous. I work from home primarily and cannot have an unreliable internet connection. At least once a week lately I get issues and see consistently over 25% packet loss. I see this pinging 8.8.8.8 (google open DNS server) or cox.net or any website. Sometimes simply disconnecting power and reseating the cable modem will resolve, others I have to call in or have a tech come out. I have had more issues since moving to my current address and they continue to go unresolved. Yet I pay my bill and have never even been offered a credit or any form of compensation for continuing issues with my services. I've been with Cox over 8 years. I've even previously had support tell me my router was the issue - ludicrous considering I have had a field tech come out and connect his equipment and also see the same loss testing the lines. But to appease support I bought a new $150 router. What does it take to get Cox to resolve this issue once and for all? I'm at the point of cutting services way down (dropping my bundle) and adding AT&T as a secondary connection to my router so I can have consistent internet and simply streaming all of my TV. Is this what I need to do? Or is Cox going to be able to finally resolve my issues permanently and do something for customer retention? Current signals from cable router after finally getting back online Downstream Channels Power Level: Signal to Noise Ratio: Channel 1: 15.5dBmV 39.5dB Channel 2: 15.4dBmV 39.9dB Channel 3: 15.4dBmV 39.3dB Channel 4: 15.0dBmV 39.6dB Channel 5: 13.9dBmV 39.5dB Channel 6: 13.8dBmV 39.5dB Channel 7: 13.6dBmV 39.1dB Channel 8: 13.4dBmV 39.4dB Upstream Channels Power Level: Channel 1: 46.5dBmV Channel 2: 45.7dBmV Channel 3: 46.2dBmV Channel 4: 45.2dBmV4.9KViews0likes5CommentsChronic Random Disconnection
I've been a Cox internet customer for about two months now and, thus far, it has not been a happy experience. Since the first week of service, I've experienced random disconnects at all hours, anywhere between 2-6+ times a day. It doesn't matter how many people are using the connection or what time of day it is, the Netgear gateway I bought from Cox loses the connection and resets, seemingly at random. At first I thought I had a bad gateway but, no, it's normal behavior for this unit to restart itself to reset the lost connection. When it does happen, it seems to happen in clusters. The connection will be good for hours, then go down three times in ten minutes. I did have a Cox tech come out, and he said he replaced a bad splitter outside the apartment and removed a bit of old latex paint from inside the connection in the apartment. I did notice that my SNR dropped below 50, and the connection was rock solid for two hours after he left, when the modem reset itself again. That was a couple of weeks ago and I can, usually, surf the web without interruption, but hardly an Amazon movie or online game goes by without a modem reset. Here's the event log from my gateway which, for some reason, doesn't seem to record the many, many restarts I've experienced. But there are a few; the critical T-4 and T-3 time outs are representative. Wed Mar 19 19:23:58 2014 Notice (6) TLV-11 - unrecognized OID;CM-MAC= Tue Mar 18 17:56:24 2014 Critical (3) Dynamic NV full - recovery invoked Tue Mar 18 17:25:38 2014 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=xx.xx.xx.xx.xx.xx;CMTS-MAC=xx.xx.xx.xx.xx.xx;CM-QOS=1.1;CM-VER=3.0; Time Not Established Warning (5) DHCP WARNING - Non-critical field invalid in response ;CM-MAC=xx.xx.xx.xx.xx.xx;CMTS-MAC=xx.xx.xx.xx.xx.xx;CM-QOS=1.0;CM-VER=3.0; Time Not Established Notice (6) Honoring MDD; IP provisioning mode = IPv4 Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=xx.xx.xx.xx.xx.xx;CMTS-MAC=xx.xx.xx.xx.xx.xx;CM-QOS=1.0;CM-VER=3.0; Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=xx.xx.xx.xx.xx.xx;CMTS-MAC=xx.xx.xx.xx.xx.xx;CM-QOS=1.0;CM-VER=3.0; I left CenturyLink because their DSL was slow and expensive. They were, however, reliable.Solved4.8KViews0likes6CommentsCox Data Usage meter seems way off
We were told we'd gone over the 400 GB cap for the "Ultimate" package (leaving aside that "Ultimate" really shouldn't have a cap, and should be a big part of the perks for paying 4x what basic internet costs). Since I hadn't been tracking it, I couldn't say that we had not. I looked at the graph and it's very suspicious. It seems that we apparently *never* use less than 10 GB, whether or not we are actually home or doing anything. Of course, this could be because someone else is accessing our wireless somehow without us knowing. So I have set up a meter on our router. The meter says we've used 16 G over the past 3 days (since this includes a weekend, this is in line with what I expect, we are fairly heavy users which is why we have the "Ultimate" package") But once again the Cox data meter shows more than 10 for each *day* with a total of 33 G used! It's not a simple double charge -- I've been watching it each day and it's just a coincidence that it's presently right around 2x. All this happens the month after some Cox service personnel worked on the local neighborhoods network. Coincidence? Possibly. Possibly not. Who are we supposed to call about this? Regular technical support is great for things like setting up a local data meter on your router (thanks, by the way) but it doesn't seem like they can do anything about a broken data meter on their own. In case it matters, we bought our own DOCSIS 3 modem that was supposed to be compatible with Cox. Is that a possible source of metering trouble?Solved4.3KViews0likes5CommentsUnable to sustain full upload speeds
I am a Cox Internet Premier user in North San Diego County, CA. For the past month or so, my router/gateway (Netgear N450/CG300Dv2) has been dropping my connection at intervals varying from 8 to 24 hours, then reconnecting at near full download speeds, but often with reduced upload bandwidth. Logging into the router, the connection tab shows that I'm only connecting to one of four upload channels after the reset. I've done several tests with Cox technical support on the phone; I've even replaced my Netgear N450 (twice!) and yet the issue persists. I have an appointment scheduled for a technician visit next week, but I've had my lines checked and repaired at least three times over the past year and I'm getting frustrated with the lack of reliability in the wake of all I've done. This is my first forum post, so if there is any more information I need to provide please let me know. I'm hoping that I can get a resolution here.4KViews0likes8CommentsFirmware update to Surfboard 6850?
We have been experiencing consistent outages over the past month or so (dropping about every 5 minutes, reconnecting, and then dropping). We have had to just turn off the WiFi on our phones, as is it just infuriating to deal with. Is this something a firmware update might help with? Is there another solution? Thank you!3.1KViews0likes2CommentsDOCSIS 3.0 Modem Really Necessary for Preferred Plan?
Is a DOCSIS 3.0 modem really necessary for the Preferred Plan? My DOCSIS 2.0 modem supports the bitrates of the Preferred Plan, but would I notice better throughput with a DOCSIS 3.0 modem? If so, do I need a wireless router that supports >150 Mbps in order to utilize the full capabilities of my Preferred Plan? thanksSolved2.5KViews0likes2Comments