Cox On Demand is down for all Tivo Users Nation wide
My self and many others on Tivo Community Dot come are reporting everyone is getting V205 errors when accessing Cox on Demand. This is happening at ALL Cox Systems Nation Wide. It is like the On Demand Servers are down. This has been going on for a week now. It is not possible watch Cox on Demand. Could someone at Cox please check the Cox ON Demand servers for Tivo, they are a separate feed. Also please work with Tivo to get this fixed. Hitting Watch now several times does not work, that used to be the work around, almost like the server connection was slow or not in queue yet or was powering one. Now nothing works. Us Tivo users do Pay for the Advanced TV package to get the On Demand Service (it is advertised on the Office Cox Tivo Bolt Web Page and in the Advanced TV service package) More Info/BackGround 1. We have the Cox On Demand App or Landing as Cox likes to call it. 2. We all have the proper flags set on our cable cards, this is confirmed, plus if we did not the App would not show on our menus. 3. It looks like it trying to load the video but then it gives the error. This happens on all Movies and TV shows. 4. On Demand is advertised on the Office Cox web site, here is the URL, yet it has been down or broken a lot since its release, almost like no one cares about the Thousands of Cox Tivo customers. A search on the Tivo Community web site shows mass amounts of issues. here is the URL were Cox advertises COX ON DEMAND with the TIVO https://www.cox.com/residential/special-offers/tivo-bolt.html Personal Comment on the issue: it is almost to the point where we should get a discount on our bill for the lost service if it can not be fixed soon. Please help33KViews0likes71Comments
When Cox is All Digital Why will the signal not be compatible with my HDTV & Smart TV's built in digital tuners?
I got rid of digital cable years ago in favor of basic cable combined with many internet streaming services, now I am being told that I MUST acquire a small digital tuner or I will no longer be able to access basic cable. My TVs can decode digital signals so I am asking why when Cox is all digital your system will not be compatible with my TV's built in digital decoders unless I rent and utilize one of your cable boxes. Your mandate to use these boxes or no longer have basic cable may force me and others to simply no longer subscribe to your cable TV services. I have been a customer for eleven (11) years and I find this requirement quite insulting. To put it simply I do not want any cable boxes in my home, even if I was PAID to do so. And again, I would like specifics on why this new all digital network will not be compatible with my many Smart and HDTVs without me being forced to go back and use the antiquated tuner box & remote system.16KViews0likes22Comments
Guide Channel Time 6 minutes behind real time
Have others noticed that the time at the top of the display on the Guide channel is ALWAYS 6 minutes behind satellite time. So at the top and half hours, the guide doesn't update until HH:06 or HH:36? When it is HH:00 or HH:30, on your phone or any device that synchs to satellite time, Cox guide channel doesn't know that and for the next 6 minutes will show you what you could have been watching. One would think that since they can deliver programming at the correct time, they could have the guide channel recognize the correct time. However, when I reported it I told they need # number of people to report the same issue before they can take action. They can't provide what the magic number is, and the tech support reps aren't in an area serviced by Cox so they can't see it for themselves.Solved4.8KViews0likes9CommentsAntennas unavailable May 7?
Last week, I spoke to a representative about changing my Cox services. When I asked about cancelling my cable TV, she informed me as of May 7, the signal from my local networks would no longer be available to be received by an over the air antenna. She informed me I would need a cable box after that date if I wanted to watch any kind of television programming. I tried to tell her I thought she was mistaken, but she insisted without cable, I would lose all local channels on May 7. When I asked what the affiliates would do with their huge antennas, she told me the antennas were being used to push the signal underground to the cable boxes. Why are your representatives being trained to tell outright lies in order to scare customers into keeping their service? Accidentally posted in Internet Forum originally.Solved4.3KViews0likes11Comments
Disruption of NBC & FOX Due to Contract Dispute
I want to know why Cox feels as if they do not have to issue credit for a disruption in service due to contract disputes. I had to call in and the service rep tells me, "If I give you credit, it will only be like $5." First off, "only." $5 is a lot to a lot of people. Second, that's pretty odd, when a friend of mine called in and received a $45 credit. Third, think of the money Cox will make for charging all of their customers the full amount for service that they did not receive, yet are not paying the fee to the station transmitting the service to Cox. Now FOX is out...how many credits will they give out then...unless you call, ZERO! 13 years of being a LOYAL customer. I seriously doubt it will be 14. One more dispute and I'm done!4.3KViews0likes5CommentsSwitched from Dish Network to Cox Digital Cable Issue
I had/have Cox internet and had Dish Network for television and decided to switch everything over to Cox but cannot get a signal to the the Cisco boxes from Cox. First we were informed that a tech never switched the service on at the box outside our home but now that they have done that we still cannot get a signal to the boxes. So I decided to have my husband try and connect one of the boxes to the coax line used for our internet and we get a perfect signal. Has anyone heard of this happening or does anyone anyone have any ideas/suggestions as to what could be causing the issue in the other rooms of our house?? Everything worked fine when Dish was activated. My problem is that we have been dealing with this issue since the end of April and are being charged for cable tv that we have not been able to access. I'm disabled and pretty much confined to bed so letting a tech in to try and figure it out just hasn't been an option as my husband works when a tech could come out. Any insight, suggestions, or ideas to try would be greatly appreciated as I get a different answer/suggestion/potential issue every time I call tech support and obviously none of their ideas have worked. Thanks in advance for your help.3.6KViews0likes2CommentsNBA TV Audio Sync - Lack of Accountability
Miles: the audio is ahead of the video Elia G.: Has it been only for the show that is currently on air? Miles: the channel has been like this all day Elia G.: Only that channel? Miles: yes Elia G.: Thank you. I will try resetting the cable boxes from our side. Miles: will this affect my recording? Elia G.: Are you recording from another channel at the moment? Or you mean a future one? Miles: I am recording the show i am watching on NBATV right now Elia G.: Then the recording will stop, yes. Elia G.: Since it will be rebooting. Miles: can you tell me why the issue is happening? Elia G.: It seems to be a problem with the broadcaster and not the cable boxes. But there are no reports on a single issue so I have reported it. I would need to try the reboot to check if that helps, though. Will this be okay? Maybe in the cable box that is not recording? Miles: forget it. Miles: its a live game Elia G.: Okay. You can also try it once you have finished recording. From your side or by contacting us. Elia G.: Remember we are available 24/7. Elia G.: Please accept my sincerest apology for the inconvenience you have encountered during this time. Elia G.: Is there anything else I can help you with at the moment? Miles: I don't know. Please let a superior know that this is poor service especially considering the expense. Elia G.: I have reported the issue for further investigation but since it is happening in a single channel in both cable boxes it is most likely this is from the broadcasting source and not because of the devices. Miles: ugh this is unbearable. go ahead and reboot boxes please. Elia G.: Okay. Elia G.: Please allow me a moment. Elia G.: Thank you for waiting. Elia G.: It is done. Please let me know if the cable box turned off properly. Miles: it did Miles: now it says cn49 Miles: cnf9* Elia G.: Okay, give them a minute. Elia G.: That means they are configuring. Miles: the box is on. the problem is still there Elia G.: Then it is a channel issue. We would need to wait for a response or we can send a technician to your home to check if you wish. Miles: so you're telling me that cox carries NBATV but the channel doesn't work. Why would cox allow this to happen? Elia G.: You mentioned it started just today, did it not? Or is it a recurrent issue with this channel? Miles: I'm not sure. I only purchased the channel because I want to watch a specific team when NBA TV broadcasts their games. I don't watch it often enough to know if it is a recurrent issue. That's besides the point. You did not answer the question. Why would Cox allow this to happen? Elia G.: As mentioned, we cannot know from here why the issue started. It has been reported so that we can further look into it. There have been no reported issues with the channel. Elia G.: I sincerely apologize for this inconvenience. Elia G.: Is there anything else I can help you with at the moment? Miles: Has this issue ever occurred before with other Cox customers? Elia G.: Nothing has been reported recently for that channel. Miles: Okay but is this first time that audio has been ahead of video on any of the channels Cox carries? Elia G.: That has happened before. Elia G.: It is not that common, though. Miles: In those instances, what was the origin of the issue? Elia G.: The signal from the broadcaster as mentioned. Elia G.: We are looking into the issue but right now there is no way of tell you with certainty what is causing it, sorry. Miles: Certainly appreciate the apology, unfortunately that means nothing to me when I'm paying for a service that isn't what I agreed to. Miles: How does Cox intend to make up for this? Elia G.: Thank you for waiting. I'll be with you in just a moment. Elia G.: Thank you for waiting. Elia G.: We can provide a credit for you as way of compensation for the issue, but we would need to know the cause first. In this case, we can set up a technical visit to check your equipment and such if you would not like to wait and see if it starts working later. Miles: I've had my equipment checked on two separate occasions. Once at the initial set up of your service, the second concerned the smaller receiver in my bedroom. Both boxes have been approved for use by two separate technicians. The second visit was actually charged to my account. A charge that I ewas assured would not be assessed when I made the second appointment. This would be the third technical visit to my residence by your company. My equipment is not the issue. Miles: Your service is the issue. Again, what kind of credit can Cox offer to make up for this enormous inconvenience? Elia G.: Then please contact us in 24 hours when our team would have a response after looking into the issue with the broadcast signal. Please note we cannot apply any credit until we know the source of the issue. Elia G.: Please accept my sincerest apology for the inconvenience you have encountered during this time. c Elia G.: lo2 Elia G.: Is there anything else I can help you with at the moment? Miles: 24 hours? Elia G.: Yes, I have escalated the issue and they will have a response in 24 hours. Miles: A response that will only be heard by me if I contact Cox? That's not a response Miles: Why doesn't Cox call me when they have an adequate explanation for disturbance in service? Elia G.: We cannot make calls from here but I will request that you are contacted. Please provide me with a phone number for the technician to contact you. Miles: As given earlier in the conversation and easily available if you're looking at my account. It is ###-###-####. Elia G.: Thank you. Elia G.: Before disconnecting, is there anything else I can help you with? Miles: Elia, may I speak to your supervisor? Elia G.: Sure. Please allow me a moment. Please wait while your session is transferred to 'Supervisor Charlie'. You are now chatting with 'Supervisor Charlie'. Supervisor Charlie: Good evening. My name is Charlie. How can I assist you? Miles: Hello Charlie. Are you aware of my issue with your cable service? Supervisor Charlie: Yes and this issue is already reported to our technicians. Miles: I'm glad to hear your technicians are addressing the issue. This unfortunately does not alleviate my issue. What is Cox going to do make up for the poor service? Supervisor Charlie: But this is not an issue with our service is with the Channel Broadcaster. Supervisor Charlie: Because this is the only channel with the issue. Miles: That's all well and good but Cox is the provider of said channel. Thus, it is Cox's responsibility to ensure the channel is working properly. I'm not paying NBATV. I'm paying Cox for my cable. Supervisor Charlie: I understand but that is why we report this issue to our technicians in order to try to solve this issue with the broadcaster. Miles: Again, I appreciate that your technicians are trying to resolve an issue. However Cox is responsible to it's customers to deliver what it is contracted to deliver. In my contract with Cox it states that I will be able to watch NBA TV. Supervisor Charlie: I really do apologize for this inconvenience, I will pass your feedback and concern to our technicians. Miles: I appreciate the apology but it does not satisfy me as a customer of your product. I'm not mollified by an apology from a CSR for the breach in contract from your company. Miles: I paid for something. You are taking my money without giving me what I paid for. Miles: How is this complicated? Supervisor Charlie: I understand, but this is not an issue with the full service is only one channel and we cannot credit an account for 1 channel. Miles: Why not? Supervisor Charlie: Because it is not an issue with the complete package. Miles: I understand the concept of one versus the whole. However it is irrelevant. I paid for a service, you are not providing that service. Supervisor Charlie: But the service is working. One channel of one package is the issue. Miles: So if I were to take one cent from every payment I make to Cox, Cox would be okay with this? Supervisor Charlie: I understand but unfortunately I cannot provide a credit just for one channel. Miles: Explain what it is you understand? Supervisor Charlie: I understand what you are saying that Cox would not be okay if you do not pay your full bill. Supervisor Charlie: But this is different since this is an issue with the broadcaster not with our service. Miles: Then why should I be okay with Cox not providing its full service? Supervisor Charlie: Since the rest of the channels are working properly. Supervisor Charlie: That is why we are trying to resolve this issue as soon as possible. Miles: By that logic Cox should be okay with not receiving full payment because my employer is not paying me enough... Supervisor Charlie: You are correct. Miles: So then why is that not the case, Charlie? Supervisor Charlie: I will note your account in order to see if we can provide a credit for this inconvenience after the issue is resolved. Supervisor Charlie: This is what I can do at this moment. Miles: Charlie, please connect me with someone that can do more than this. Supervisor Charlie: At this moment I am the supervisor in charge. Supervisor Charlie: You can contact our billing department tomorrow morning to request this credit for your account. Miles: Charlie, at this moment I think it would be best if the billing department contact me, personally. It should not be incumbant on me to resolve an issue your company is at fault for. Supervisor Charlie: Okay, I will send a form to our billing department to contact you. Miles: Thank you, Charlie. Supervisor Charlie: You are welcome. Miles: I don't envy you. Please send my regards to Elia you both performed admirably. Supervisor Charlie: Thank you very much. Supervisor Charlie: Have a great night. Miles: And to you. Don't forget to steal as much stationary as you can when you leave this *** can of a job. Best of luck. Supervisor Charlie: Thank you. Supervisor Charlie: Thank you for choosing Cox Communications.3.3KViews0likes6Comments
Please bring back Channel 697 Weather scan Local weather radar channel
Am I the only person who is upset that they quit airing the weather radar channel 697? I don't want to wait for weather on the 5's or hear commercials, I just want the radar channel with my local weather. Anybody else feel this way?3.2KViews0likes4Comments
two complaints Re: does anyone have the same problems with: 1.) COX's Cable Box Filters and 2.) COX's billing methods
I just upgraded to the new cable boxes that Cox is "providing" it's customers. I didn't need a new cable box, or any kind of service or an upgrade of any type , My cable box and my connection worked perfectly until I got home after a trip to a Cox office. My neighbor (i.e. the person renting the place next to me) wanted to add a cable box along with some sports channels for his room, So I accompanied him to our local "Cox" cable store so we can find what was needed to get his cable set up. I wasn't given a choice just a new connection box to replace my working box along with the mini box as an addition for my neighbors room. to make the experience even more fun I was told I have to make a trip of over 5.5 miles home and another 5.5 miles back to return my working cable box or I'd get billed for it. (When a bicycle is your only means of transportation, over eleven extra miles is not, just around the corner) after a verbal run around for close to an hour at the Cox office I go home to find that my working cable box has been disconnected. I have no choice and change to the new "Better" cable box and after trying about 30 times to connect along with multiple calls to Cox for help I was stuck with my working cable box that was disconnected and a new cable box that won't work. I had to get one of the repair men out to find the problem. close to a week with no service, I'm forced to take another day off work to wait for the cable guy to be sent out to me. The cable repair person and his assistant tried everything they could think of over the span of thirty minutes and although I had a really good connection coming through, the box didn't work and after trying another box I was still getting great service in to the cable but the new boxes didn't accept the connection. The repair person followed the cable out of my place and out to a main distribution box to find that the Cox has a digital filter that didn't let the digital service come through so the old box I had worked but the new "better" box couldn't get through until the filter was removed and the signal was free to come into my place. The repair person told me that because it was Cox who made the error and it had nothing to do with me, my connection, my signal or anything else that I could have control over, I wouldn't be charged for the house call but I'm looking at my account online and I'm seeing a $55.00 charge for something Cox did wrong. does anyone know the number to call or do I go to some higher office to get this charge removed from my bill? if anyone has a solution to this dilemma I could use the help, but that's the second and lesser complaint, if you can believe it Although my neighbor leases "#24-A" and I'm in "#24-C" The computer program at the Cox company only has "#24" and even though I see housing complexes with dozens and a few with over a hundred rooms leased out and paying separately, according to the billing programs the computer system I didn't have a choice in adding a person I barely know and his cable charges to my account that has never been late on a bill and has had perfect early payments for over 20 years. Now because of the way COX has it's payment computer programs, the only way my neighbor could get anything for his room was by adding it to my account. because we have the same address. The place is rented and the leases are signed separately as "A" through "D" but the computer program used by Cox only has the address and not the lettering dividing the lease holders or actual mailing addresses so according to the people working in the Archer store in Gainesville, Florida I don't have a choice and have to add him on to my account and what happens if he decides NOT to pay his bill and it's all under my name? I'm 100% sure that Cox is not going to say: "It's OK, we're not going to make you pay for his bills it's all under your name and he doesn't have to sign anything to show it's him that's going to be held responsible but we wont charge you for his share of the bill". if there is a person I can talk to or write to that has the power to change the program used to bill people who would it be and where can this person be found because this computer program has to be upgraded or changed to hold each person responsible for their own bills.2.9KViews0likes3CommentsCan I sue Cox?
CAN I SUE COX COMMUNICATIONS FOR BREACH OF CONTRACT BY ALLOWING A PERSON TO MAKE CHANGES TO MY ACCOUNT WITHOUT ME AUTHORIZING THAT PERSON TO MAKE CHANGES TO MY ACCOUNT? AND FOR NOT EVEN CONTACTING ME TO GET MY PERMISSION BEFORE ALLOWING THESE EXTRA CHARGES AND PURCHASES TO BE MADE BY THIS UNAUTHORISED PERSON? AND THEN WHEN THAT SAME UNAUTHORISED PERSON REQUESTED THAT A SERVICE BE REMOVED FROM MY SERVICE, COX DECIDES THAT NOW THEY ARE GOING TO REQUEST THIS UNAUTHORISED PERSON TO VERIFY THE COX ACCOUNT BEFORE THEY CAN MAKE THOSE KIND OF CHANGES?? SO BASICALLY THIS PERSON WALKS INTO A COX LOCATION, TELLS THEM MY ACCOUNT INFORMATION. TELLS THEM THAT HE WANTS TO ADD A CONTOUR BOX AND A MINI BOX TO MY ACCOUNT AND WITHOUT EVEN ASKING ANY QUESTIONS, COX WAS REALLY QUICK TO HOOK HIM UP. BUT THEN THE MINUTE THAT HE REQUESTS THAT THE SPORTS PACKAGE BE REMOVED FROM MY ACCOUNT, MEANING THAT COX WOULD BE LOSING MONEY BY REMOVING THE SPORTS PACKAGE RIGHT? ... WELL NOW ALL OF A SUDDEN THEY DECIDE TO ASK HIM TO VERIFY THE ACCOUNT PASSWORD AND TO SHOW HIS I.D. AND WHEN HE COULDN'T VERIFY THE ACCOUNT, THEY STILL PROCEEDED TO SELL HIM THE EQUIPMENT KNOWING THAT HE'S NOT AUTHORIZED ON MY ACCOUNT BUT YET REFUSE TO TAKE OFF THE SPORTS PACKAGE. FYI MY NAME IS THE ONLY *** NAME ON MY ACCOUNT. IT'S ONLY MY ACCOUNT. AND I HAD NO SAY IN THE CHANGES THAT HE MADE TO MY ACCOUNT WHATSOEVER. NOR DID I EVEN KNOW THAT HE'D GOTTEN THE EQUIPMENT. COX, I WILL BE CONTACTING MY LAWYER. I'M 100% POSITIVE THAT I HAVE A CASE. YOU'RE SALES PERSON MADE A HUGE MISTAKE.2.6KViews0likes1Comment
