Not receiving near Gigablast Speeds
Hi, So this may have been posted elsewhere, but I'm definitely having speed issues with Cox Gigablast in my area. I am using DOCSIS 3.1, not Fiber. I am currently using the Motorola MB8600 DOCSIS 3.1 and the Motorola MR1900 AC Router setup. I have had two techs come out. The first was unhelpful, and just said there were disruptions in the lines, and he would create a ticket for it. I then called again a few weeks later to have a lead technician come out and check things out. When he hooked up the test machine direct to my router, he was able to achieve 1.1gbps download and 38mbps upload, which is what I would expect. But when I hookup up my laptop in the same scenario, which has a Killer wireless Gigabit Port capable of 940mbps, I max out at 477mbps download, and 32mbps upload. And those results were intermittent. Sometimes it would be 84mbps, other times it would be 300mbps. But I am never able to achieve speeds even close to 1gbps. His results were all consistent, except one time when it came back with roughly 200mps. And this has all been direct wired. I have been testing all of this on the 5ghz network as well. Mentioning wireless, the fastest I ever achieved is 360mbps download and 32mbps upload. Then it would drop all the way down to 17mbps download sometimes. But uploads are always consistent. Consistently at this point I haven't seen about 200mbps download from any device over WiFi I'm extremely frustrated at this point, as it seems when the technician was able to connect his device, he could receive the speeds I am expecting, yet when I hooked up my brand new laptop, I don't even receive half of that. I am currently working with Motorola to see if there is a problem with the router and/or modem, but everything seems to be in order (Channels etc). Its just odd that the tech could receive the gigabit speeds when direct wiring his machine, and I can't with mine. I can provides captures of speed tests run and channel settings. I'm just extremely frustrated. Does anyone have any recommendations for the router and/or modem setup? Am I missing something? Oh, and ever since I changed to Gigablast, it constantly says on my account "Service Interrupted" by my Internet package settings on Cox.com. When I asked Cox about this a week ago, the mentioned its because site maintenance was being done, but its still there. I couldn't see it being my personal equipment: 2017 Razer Blade Pro and 2017 Macbook Pro, both of which are 802.11AC iPhone X Game Consoles25KViews0likes6Comments
Apps with the ability to remotely change set top box channels?
I understand this capability does not currently exist (under neither Contour nor TV connect), but I am wondering what the time line is for an app to have the ability to change the currently showing program on a home set top box. When looking through the Connect literature, it referenced this ability as "coming soon". Naturally other providers (such as DirecTV) have included this simple ability in their apps for quite a long time. Any idea?19KViews0likes6Comments
Cox countour app out of home mode.
I just upgraded from basic to preferred service to enjoy HD programming and my contour app says I'm "out of home". I've already tried restarting my iPad and the Contour app and I've already assured that I'm on my own network. Nothing works. During installation there was some confusion as to which receiver was supposed to be installed and I ended up with a 2-channel DVR (Cisco). Is this the reason for my problem.? If so, why didn't anyone tell me this? I didn't upgrade service and more than double my monthly bill just to fall short of the requirements to enjoy all the features I thought I signed up for.15KViews0likes7CommentsAmplifier recommendation?
We have been at this location almost 11 years and have had pretty perfect COX signal levels, never below -4. Although after switching to HD /DVR and installing the Scientific Atlanta 8300 boxes...we are as of today on our FIFTH box. FOUR have failed. Anyway, the signal recently dropped to around -8 to -9 and both of our set-top boxes drop and tile, and even straight into the set, the digital channels freeze. We did have COX service out here twice and since the signal into the house was (above -10) they are "within spec". I have a quad-shield RG6 going through the rest of the house with two taps in the path. Hence, the end of line is now below -10. (actually -14). His answer was to replace all the cable in the house. This is where the visit went downhill fast. I was sleeping as I had worked all night from being called in. So he couldn't get in the back. Since he didn't 'get his way' he will NOT come back here (good) and he threatened that if we called anyone from COX back out here we would be charged and they would take our equipment and disconnect us. Ok, go kick sand in someone Else's face. My instinct says ditch COX and go dish, but overall, I am happy with the channels and internet speed. I searched this forum for an answer to this question, but I see questions like this get diverted or quickly locked (censored) by the COX moderator. Any helpwould be greatly appreciated. I am very familiar with higher end products (like Blonder Tongue) but am not familiar with consumer products. Can anyone here recommend a good amp that can be used on a COX residential, drop with obviously NO return path change (don't want to alter ANYTHING going back into their system). Adjustable slope would be nice too. I don't think any consumer low-end product has slope trim. Their slope at the drop is also way off. Adjustable would be ideal, or something fixed around +6 to +10. Thanks in advance everyone !11KViews0likes5CommentsPHOENIX AREA DIGITAL PHONE OUTAGE?
Does anyone have any information on the phone outage in PHOENIX, ARIZONA? We work from home and use it the land line for conference calls, etc. It's been almost an hour now and I cannot get through to ANY customer service or technical support chat sessions - they all say they are busy and the link is disabled. Nor can I get through by using my cell phone (which is thankfully with another carrier) on ANY customer service support number listed for the phoenix metro area, AZ. After racking up useless minutes on my cell phone sitting on hold for over 20 minutes with an "ESTIMATED WAIT TIME OF 8 MINUTES" per the message, I gave up. Am calling Cox Corporate PR department now.Solved8.3KViews0likes5Comments
Clueless about phone outage
We lost our internet earlier today, but the phone was still working through the modem. Did a reset and had them send a signal and we got the internet back. 90 minutes later we lost our phone lines. I have a mother with Alzheimer's and the home number is all she remembers. If I call my home #, I get the same message a when I call customer service through a different phone. At a loss considering we were told to contact them if we lost connection again prior to our Monday scheduled appt. Anyone know what's going on?8.3KViews0likes8CommentsIPv6... Three questions
1. When is going to be rolled out? Article http://ww2.cox.com/residential/support/internet/article.cox?articleId=0bced860-9666-11df-6baf-000000000000 States: "Network upgrades in the markets have started and are expected to be completed by year end 2013." Well, it's December 5, 2013. 27 days left of the year. 2. What can I do to prepare my router for the roll out? Will Cox be issuing IP's via "Stateless: Router Advertisement" or Stateful: DHCPv6 (IA-NA)". What are the IPv6 addresses of the DNS servers? Or will those be issued via DHCPv6? 3. Modems? Which cable modems are going to be supported? Currently have a Cisco DPC3010, which I hope is new enough to support IPv6. Any information would be helpful.4.7KViews0likes4Comments
Cablecard doesn't have access to channels past TV starter pack
Hello everyone, Have called the Cox tech support several times at this point, and a replacement cablecard without any success. The people helping have been very friendly, just don't seem to have a large amount of knowledge on cablecards. I'm hopeful someone here can tell me what to ask the tech support to do to get the full list of channels unlocked. I have had my Ceton Infititv 4 since it came out and has always worked flawlessly on Comcast before we moved to Phoenix last month. Now in south Phoenix the pairing went smooth, I have very good signals on all channels, but I do no receive channels other than what are in the basic TV Starter pack. I ordered the Advanced TV preferred, and am certainly up to date on payments. When I go to tune a channel that I should get in either SD or HD, I get a 'subscription required, contact your service provider'. This happens for any channels beyond the 40 channels or so that are in The TV Starter and TV Started HD. The few channels I can currently get in SD and HD come in very clear. Any help in unlocking my full list of channels would be greatly appreciated. Thank you.Solved4.6KViews0likes6Comments
