wahoo789
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Re: Separate Phone and Internet Modems
CrystalS, thanks for clearing that up for me. One follow up question; If I were wanting to buy my own DOCSIS 3.1 modem, could I run it in parallel with the Cisco DPQ3212 and have my purchased modem handle Internet while the Cisco handled the voice?383Views0likes3CommentsShould Cox provide a new modem to me for 500 Mbps Internet (Ultimate) and Voice Services or do I need two modems?
I have the Cisco DPQ3212, which I now know is a DOCSIS 3.0 modem. I decided to cut out cable TV, but keep Cox phone service and upgrade to the Ultimate Internet package (500 Mbps) from the Preferred Internet package (150 Mbps). I did this last Friday, the 15th and was told by the phone technician it would be effective on Monday, the 18th. I specifically asked if my modem would support the speed. He said yes, so I didn't even research it. As of this morning, the 20th, my cable TV was still working and my Internet speed hadn't been upgraded. I checked online for pending orders and it just showed "processing". I called this afternoon, the 20th, to see when I could expect it to be done. The phone technician told me he "forced it through". I asked when my Internet speed would increase and he said something about it working after the system rebooted. Nothing happened, so after an hour, I rebooted my modem only to see the same 150 Mbps limit. I called again and the person I got this time told me that my cable TV was gone and that my Internet service was at the 150 Mbps level. At this point, I'm kind of ticked off. He was going to connect me to tech support before he realized that my modem was the problem. He told me that I would need to rent a new one from Cox for $10 a month or I would have to buy one. I told him I wasn't interested in renting one and asked what exactly I needed to buy. He told me that pretty much any DOCSIS 3.1 modem would work. I wasted a bunch of time on Amazon looking for a Cox compatible DOCSIS 3.1 modem with voice capability. Of course, I now know you can't really buy one. Searching the forums here I found the link to the compatible modems page. You'd think one of the 3 people I've dealt with so far could have pointed me there, but nonetheless, I see that the only non-wifi DOCSIS 3.1 modem with voice is the Arris TM3402, which you can't buy, but only rent from Cox. So, I have the following questions: 1. Since Cox is required, by law, to provide a free modem for voice services, should they have to provide me with an Arris TM3402 for free? Can they say that my current modem has voice and tell me to pound sand and either rent or buy a second compatible modem? I've seen a reply from a moderator in another post indicating that you can simply take your old modem to Cox and get it swapped out. However, the last person I spoke with didn't give that to me as an option. 2. If I have to buy or rent a second modem, is it as simple as adding a splitter to my cable line and running one coax cable to the DOCSIS 3.1 modem and one to the Cisco DPQ3212 and giving Cox the MAC and serial number of the new DOCSIS 3.1? Thanks for any answers anyone can provide.2.9KViews0likes2CommentsRe: Separate Phone and Internet Modems
I'm in almost the same boat as you. I have the Cisco DPQ3212. I decided to cut out cable TV, but keep Cox phone service and upgrade to the Ultimate Internet package (500 Mbps) from the Preferred Internet package (150 Mbps). I did this last Friday, the 15th and was told by the phone technician it would be effective on Monday, the 18th. I specifically asked if my modem would support the speed. He said yes, so I didn't even research it. As of this morning, the 20th, my cable TV was still working and my Internet speed hadn't been upgraded. I checked online for pending orders and it just showed "processing". I called this afternoon, the 20th, to see when I could expect it to be done. The phone technician told me he "forced it through". I asked when my Internet speed would increase and he said something about it working after the system rebooted. Nothing happened, so after an hour, I rebooted my modem only to see the same 150 Mbps limit. I called again and the person I got this time told me that my cable TV was gone and that my Internet service was at the 150 Mbps level. At this point, I'm kind of ticked off. He was going to connect me to tech support before he realized that my modem was the problem. He told me that I would need to rent a new one from Cox for $10 a month or I would have to buy one. I told him I wasn't interested in renting one and asked what exactly I needed to buy. He told me that pretty much any DOCSIS 3.1 modem would work. I wasted a bunch of time on Amazon looking for a Cox compatible DOCSIS 3.1 modem with voice capability. Of course, I now know you can't really buy one. Searching the forums here I found the link to the compatible modems page. You'd think one of the 3 people I've dealt with so far could have pointed me there, but nonetheless, I see that the only non-wifi DOCSIS 3.1 modem with voice is the Arris TM3402, which you can't buy, but only rent from Cox. So, I have the following questions: 1. Since Cox is required, by law, to provide a free modem for voice services, should they have to provide me with an Arris TM3402 for free? Can they say that my current modem has voice and tell me to pound sand and either rent or buy a second compatible modem? I've seen a reply from a moderator in another post indicating that you can simply take your old modem to Cox and get it swapped out. However, the last person I spoke with didn't give that to me as an option. 2. If I have to buy or rent a second modem, is it as simple as adding a splitter to my cable line and running one coax cable to the DOCSIS 3.1 modem and one to the Cisco DPQ3212 and giving Cox the MAC and serial number of the new DOCSIS 3.1? I may create my own post in the Internet forum. Thanks for any help anyone can provide.73Views0likes6CommentsRe: ACC Network
The biggest shame is that there is no cable competition allowed in my area. You either have Cox or Satellite for TV. For Internet, you have Cox or craptastic Verizon DSL. There is nothing else. Cox Internet is great, but the cable TV side is overpriced. I will be signing up for Youtube TV prior to Saturday so that I can watch the games. Dropping Cable TV and using Youtube TV will actually save me $50 per month and I will still have all the channels I have now that I care about. I would like to stick with Cox as I have a Tivo and at Tivo mini for the kids room. I like that I can store recordings indefinitely on the Tivo as I have stuff over a year old. Youtube TV allows 9 months only. That's a bummer, but I'm 75% sure I'm leaving Cox TV in the dust after this weekend regardless of the outcome of negotiations. The ACC network has been in the works for over two years. The fact that no deal is in place is ridiculous. Also, when you do a chat with Cox and they say, "well only a couple of cable companies have deals so far because the network just launched" doesn't make me feel any better about it. In fact, it's completely irrelevant. Whoever is advising staff to use that line is not doing the company any favors. I have the streaming option in place if I need it. I've used that as a bargaining chip on pricing in the past and was told by salesmen that I'll go over my data limit if I stream. I'm not so sure about that. But, I think Cox will get their pound of flesh either way. If they have a mass exodus of TV subscribers, watch the Internet prices go up along with huge penalties for going over the data cap.4Views0likes0Comments