ooeemusic
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New DVR on demand now not working
A tech was out today and swapped out my DVR box. He said it could take a while for all my scheduled recordings to appear on the box. They actually all have shown up already but on demand is not working at all. I keep getting the error xre-03092 Could this be part if the system not quite communicating right yet like the recordings or is there now something else wrong? I have already tried resetting the box twice. Same error.1.5KViews0likes3CommentsRe: Contour record 6 DVR stuck in welcome screen
I know your responses are predetermined but you really think I wouldn't have tried all the before calling Cox? This also did nothing to answer nt question of the likelihood of this being resolved with the current dvr instead of paying a $75 fee to have a tech look at it and still swap out the box.594Views0likes1CommentContour record 6 DVR stuck in welcome screen
Today my DVR would not display any channels. I reset and since than it has been stuck on the "welcome. Bienvenido. Bienvenue." Screen. I have chatted with tech support who could not even get it to reboot. I manually unplugged and it then got stuck in boot for an hour. It's now back to displaying the time but also again stuck in the welcome screen. Cox advised me I could swap it at a store or have a tech come out. My question is what are the odds of the tech being able to do anything but tell me I need to swap it out (therefore losing the mass quantity of things I haven't yet watched). I don't want to waste the price of a service call to have then do something I can do myself at a store 3 miles away. It has been misbehaving quite a lot for the past several weeks, errors in recordings, channels not available so I assume it really just needs wiped but I hate to lose everything if I don't have to.24KViews0likes4Comments$30 increase in TV service
I received my bill for next month, which is $30 more than last month. I contacted the customer service department who transferred me to customer loyalty who basically told me "tough luck", there "can't" do anything to lower my bills. I have 2 issues here. 1) They said, well it was explained to you when you signed up that there would be an increase after 12 months. No, no it wasn't. I was told it was a 2 year contract with "prices locks" so my bill would be x amount for 24 months. Nothing was EVER said about a 12 month increase, and if it had been, I probably would not have signed up for the bundle that I have 2) I was told there is nothing comparable to what I have in terms of bundles and that "new" customers, would not even be able to get the "Deal" that I have. Again, not true. I went to the website, looked up bundles, and found a bundle that is comparable, and maybe even lower than what I was paying for the last 12 months. Anyone have luck resolving this type of issue with COX? there is no way I am going to pay $360 more a year for TV and internet. That is absolutely ridiculous .1.6KViews0likes1Comment