ContributionsMost RecentMost LikesSolutionsPhone Not Working After Service Change I ordered a large bundle from Cox during black Friday. I told the individual at the store location that I wanted to keep my old phone number. The service was set up and my phone number did not come over. I then called customer support a month later after realizing the phone had not been working. My phone number had not been transferred over. I asked that it be moved. I was told it would be done in a few days. A week later it is not working still. When I called customer support they told me it was my fault. I turned off my old service too soon. I then called the old provider, and was hung up on... I called cox back, that individual hung up on me. I got a hold of another person and they refused to help. No one is helping me and everyone is giving me, "there is nothing we can do about it." I am beyond frustrated. No one told me, at the store or the technician that set up the service, that I had to keep my old service for 2 business weeks. Now I am stuck with a service that refuses to help me andtechnical support hangs up on me. This has been the worst customer support problem I have ever had. No offers of help or anything. Just finger pointing and refusal to help. Now I don't even want this service. I don't appreciate howtech support blew me off and billing won't help with the service.