Forum Discussion

NinjaPat's avatar
New Contributor
6 years ago

Phone Not Working After Service Change

I ordered a large bundle from Cox during black Friday.  I told the individual at the store location that I wanted to keep my old phone number.  The service was set up and my phone number did not come over. 

I then called customer support a month later after realizing the phone had not been working.  My phone number had not been transferred over.  I asked that it be moved.  I was told it would be done in a few days.  A week later it is not working still.

When I called customer support they told me it was my fault.  I turned off my old service too soon.  I then called the old provider, and was hung up on...  I called cox back, that individual hung up on me.  I got a hold of another person and they refused to help.

No one is helping me and everyone is giving me, "there is nothing we can do about it."  I am beyond frustrated.  No one told me, at the store or the technician that set up the service, that I had to keep my old service for 2 business weeks. 

Now I am stuck with a service that refuses to help me and technical support hangs up on me.  This has been the worst customer support problem I have ever had.  No offers of help or anything.  Just finger pointing and refusal to help.

Now I don't even want this service.  I don't appreciate how tech support blew me off and billing won't help with the service. 

1 Reply

  • Hi NinjaPat,

    Thanks for reaching out to us through Cox Forums. We can assist with porting your telephone number to Cox. Please email our team at with this post, your full name, and complete address.

    Maria L.
    Cox Support Forum Moderator