mlee4444
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Internet intermittently down for months
I’ve had intermittent outages for months now with my internet and haven’t been able to get any resolution through phone or chat. The internet will go down for 5-60 minutes usually and sometimes for hours at a time. Here are some of the things that have already been tried, and some modem logs I’ve captured. I’m desperately hopeful someone on here can help because I’m really running out of options here. 1) replaced line to house last year 2) replaced modem, new one is an sb6190 3) replaced coax inside the house to the modem 4) replaced the part where it goes through the exterior wall into the house 5) added an attenuator 6) replaced said attenuator 7) had many tech visits It’s down right now again and here is the event log and signal info from the modem Event Log The table below contains the log of events that the SB6190 has detected. This log can be important to the service provider to help diagnose and correct problems, if any should occur. Time Priority Description Thu Jan 01 00:03:45 1970 3 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=f8:2d:c0:9a:4a:8f;CMTS-MAC=00:42:5a:1d:c0:ed;CM-QOS=1.1;CM-VER=3.0; Thu Jan 01 00:03:45 1970 3 No Ranging Response received - T3 time-out;CM-MAC=f8:2d:c0:9a:4a:8f;CMTS-MAC=00:42:5a:1d:c0:ed;CM-QOS=1.1;CM-VER=3.0; Thu Jan 01 00:04:13 1970 3 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=f8:2d:c0:9a:4a:8f;CMTS-MAC=00:42:5a:1d:c0:ed;CM-QOS=1.1;CM-VER=3.0; Thu Jan 01 00:04:14 1970 3 No Ranging Response received - T3 time-out;CM-MAC=f8:2d:c0:9a:4a:8f;CMTS-MAC=00:42:5a:1d:c0:ed;CM-QOS=1.1;CM-VER=3.0; Thu Jan 01 00:04:54 1970 3 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=f8:2d:c0:9a:4a:8f;CMTS-MAC=00:42:5a:1d:c0:ed;CM-QOS=1.1;CM-VER=3.0; Thu Jan 01 00:04:54 1970 3 No Ranging Response received - T3 time-out;CM-MAC=f8:2d:c0:9a:4a:8f;CMTS-MAC=00:42:5a:1d:c0:ed;CM-QOS=1.1;CM-VER=3.0; Thu Jan 01 00:05:41 1970 3 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=f8:2d:c0:9a:4a:8f;CMTS-MAC=00:42:5a:1d:c0:ed;CM-QOS=1.1;CM-VER=3.0; Thu Jan 01 00:05:41 1970 3 No Ranging Response received - T3 time-out;CM-MAC=f8:2d:c0:9a:4a:8f;CMTS-MAC=00:42:5a:1d:c0:ed;CM-QOS=1.1;CM-VER=3.0; Thu Jan 01 00:06:20 1970 3 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=f8:2d:c0:9a:4a:8f;CMTS-MAC=00:42:5a:1d:c0:ed;CM-QOS=1.1;CM-VER=3.0; Thu Jan 01 00:06:20 1970 3 No Ranging Response received - T3 time-out;CM-MAC=f8:2d:c0:9a:4a:8f;CMTS-MAC=00:42:5a:1d:c0:ed;CM-QOS=1.1;CM-VER=3.0; Thu Jan 01 00:06:50 1970 3 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=f8:2d:c0:9a:4a:8f;CMTS-MAC=00:42:5a:1d:c0:ed;CM-QOS=1.1;CM-VER=3.0; Thu Jan 01 00:06:50 1970 3 No Ranging Response received - T3 time-out;CM-MAC=f8:2d:c0:9a:4a:8f;CMTS-MAC=00:42:5a:1d:c0:ed;CM-QOS=1.1;CM-VER=3.0; Thu Jan 01 00:07:32 1970 3 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=f8:2d:c0:9a:4a:8f;CMTS-MAC=00:42:5a:1d:c0:ed;CM-QOS=1.1;CM-VER=3.0; Thu Jan 01 00:07:32 1970 3 No Ranging Response received - T3 time-out;CM-MAC=f8:2d:c0:9a:4a:8f;CMTS-MAC=00:42:5a:1d:c0:ed;CM-QOS=1.1;CM-VER=3.0; Thu Jan 01 00:08:04 1970 3 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=f8:2d:c0:9a:4a:8f;CMTS-MAC=00:42:5a:1d:c0:ed;CM-QOS=1.1;CM-VER=3.0; Thu Jan 01 00:08:04 1970 3 No Ranging Response received - T3 time-out;CM-MAC=f8:2d:c0:9a:4a:8f;CMTS-MAC=00:42:5a:1d:c0:ed;CM-QOS=1.1;CM-VER=3.0; Thu Jan 01 00:02:04 1970 3 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=f8:2d:c0:9a:4a:8f;CMTS-MAC=00:42:5a:1d:c0:ed;CM-QOS=1.1;CM-VER=3.0; Thu Jan 01 00:02:04 1970 3 No Ranging Response received - T3 time-out;CM-MAC=f8:2d:c0:9a:4a:8f;CMTS-MAC=00:42:5a:1d:c0:ed;CM-QOS=1.1;CM-VER=3.0; Thu Jan 01 00:02:37 1970 3 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=f8:2d:c0:9a:4a:8f;CMTS-MAC=00:42:5a:1d:c0:ed;CM-QOS=1.1;CM-VER=3.0; Thu Jan 01 00:02:37 1970 3 No Ranging Response received - T3 time-out;CM-MAC=f8:2d:c0:9a:4a:8f;CMTS-MAC=00:42:5a:1d:c0:ed;CM-QOS=1.1;CM-VER=3.0; Status The statuses listed show the connection state of the cable modem. They are used by your service provider to evaluate the operation of the cable modem. Startup Procedure Procedure Status Comment Acquire Downstream Channel Locked Connectivity State In Progress DS Topology Resolution in Progress Boot State In Progress Configuration File OK Security Enabled BPI+ DOCSIS Network Access Enabled Allowed Downstream Bonded Channels Channel Lock Status Modulation Channel ID Frequency Power SNR Corrected Uncorrectables 1 Locked 256QAM 30 957.00 MHz 7.50 dBmV 37.64 dB 0 0 > Upstream Bonded Channels Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power 1 ---- ---- 1 ---- 17.40 MHz ---- Current System Time: Thu Jan 01 00:05:14 19701.6KViews0likes1CommentInternet Constantly Down for Months
My internet has been going down for 5-240 minutes at a time intermittently for multiple months now. I’ve had many techs come out and have had the following done already: 1) replaced line to house and buried last year 2) replaced the outlet into the house 3) replaced the coax in the house to the modem 4) replaced the modem 5) had an attenuator installed 5) had that attenuator replaced with a different one The new modem is an SB6190 Here are some logs from the modem, it’s up right now but was down just a bit ago. Thu Jan 01 00:02:05 1970 3 No Ranging Response received - T3 time-out;CM-MAC=f8:2d:c0:9a:4a:8f;CMTS-MAC=00:42:5a:1d:c0:ed;CM-QOS=1.1;CM-VER=3.0; Thu Jan 01 00:02:39 1970 3 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=f8:2d:c0:9a:4a:8f;CMTS-MAC=00:42:5a:1d:c0:ed;CM-QOS=1.1;CM-VER=3.0; Thu Jan 01 00:02:39 1970 3 No Ranging Response received - T3 time-out;CM-MAC=f8:2d:c0:9a:4a:8f;CMTS-MAC=00:42:5a:1d:c0:ed;CM-QOS=1.1;CM-VER=3.0; Thu Jan 01 00:03:18 1970 3 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=f8:2d:c0:9a:4a:8f;CMTS-MAC=00:42:5a:1d:c0:ed;CM-QOS=1.1;CM-VER=3.0; Thu Jan 01 00:03:19 1970 3 No Ranging Response received - T3 time-out;CM-MAC=f8:2d:c0:9a:4a:8f;CMTS-MAC=00:42:5a:1d:c0:ed;CM-QOS=1.1;CM-VER=3.0; Thu Jan 01 00:04:01 1970 3 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=f8:2d:c0:9a:4a:8f;CMTS-MAC=00:42:5a:1d:c0:ed;CM-QOS=1.1;CM-VER=3.0; Thu Jan 01 00:04:01 1970 3 No Ranging Response received - T3 time-out;CM-MAC=f8:2d:c0:9a:4a:8f;CMTS-MAC=00:42:5a:1d:c0:ed;CM-QOS=1.1;CM-VER=3.0; Thu Jan 01 00:04:30 1970 3 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=f8:2d:c0:9a:4a:8f;CMTS-MAC=00:42:5a:1d:c0:ed;CM-QOS=1.1;CM-VER=3.0; Thu Jan 01 00:04:30 1970 3 No Ranging Response received - T3 time-out;CM-MAC=f8:2d:c0:9a:4a:8f;CMTS-MAC=00:42:5a:1d:c0:ed;CM-QOS=1.1;CM-VER=3.0; Thu Jan 01 00:05:11 1970 3 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=f8:2d:c0:9a:4a:8f;CMTS-MAC=00:42:5a:1d:c0:ed;CM-QOS=1.1;CM-VER=3.0; Thu Jan 01 00:05:11 1970 3 No Ranging Response received - T3 time-out;CM-MAC=f8:2d:c0:9a:4a:8f;CMTS-MAC=00:42:5a:1d:c0:ed;CM-QOS=1.1;CM-VER=3.0; Thu Jan 01 00:05:46 1970 3 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=f8:2d:c0:9a:4a:8f;CMTS-MAC=00:42:5a:1d:c0:ed;CM-QOS=1.1;CM-VER=3.0; Thu Jan 01 00:05:46 1970 3 No Ranging Response received - T3 time-out;CM-MAC=f8:2d:c0:9a:4a:8f;CMTS-MAC=00:42:5a:1d:c0:ed;CM-QOS=1.1;CM-VER=3.0; Thu Jan 01 00:06:28 1970 3 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=f8:2d:c0:9a:4a:8f;CMTS-MAC=00:42:5a:1d:c0:ed;CM-QOS=1.1;CM-VER=3.0; Thu Jan 01 00:06:28 1970 3 No Ranging Response received - T3 time-out;CM-MAC=f8:2d:c0:9a:4a:8f;CMTS-MAC=00:42:5a:1d:c0:ed;CM-QOS=1.1;CM-VER=3.0; Thu Jan 01 00:07:10 1970 3 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=f8:2d:c0:9a:4a:8f;CMTS-MAC=00:42:5a:1d:c0:ed;CM-QOS=1.1;CM-VER=3.0; Thu Jan 01 00:07:10 1970 3 No Ranging Response received - T3 time-out;CM-MAC=f8:2d:c0:9a:4a:8f;CMTS-MAC=00:42:5a:1d:c0:ed;CM-QOS=1.1;CM-VER=3.0; Thu Jan 01 00:07:51 1970 3 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=f8:2d:c0:9a:4a:8f;CMTS-MAC=00:42:5a:1d:c0:ed;CM-QOS=1.1;CM-VER=3.0; Thu Jan 01 00:07:51 1970 3 No Ranging Response received - T3 time-out;CM-MAC=f8:2d:c0:9a:4a:8f;CMTS-MAC=00:42:5a:1d:c0:ed;CM-QOS=1.1;CM-VER=3.0; Thu Jun 06 17:57:23 2019 6 TLV-11 - unrecognized OID;CM-MAC=f8:2d:c0:9a:4a:8f;CMTS-MAC=00:42:5a:1d:c0:ed;CM-QOS=1.1;CM-VER=3.0; And here here are my current signal levels. Startup Procedure Procedure Status Comment Acquire Downstream Channel Locked Connectivity State OK Operational Boot State OK Operational Configuration File OK Security Enabled BPI+ DOCSIS Network Access Enabled Allowed Downstream Bonded Channels Channel Lock Status Modulation Channel ID Frequency Power SNR Corrected Uncorrectables 1 Locked 256QAM 11 843.00 MHz 10.00 dBmV 38.98 dB 0 0 2 Locked 256QAM 1 783.00 MHz 10.50 dBmV 38.98 dB 0 0 3 Locked 256QAM 2 789.00 MHz 10.50 dBmV 38.98 dB 0 0 4 Locked 256QAM 3 795.00 MHz 10.40 dBmV 38.98 dB 0 0 5 Locked 256QAM 4 801.00 MHz 10.40 dBmV 38.98 dB 0 0 6 Locked 256QAM 9 831.00 MHz 10.10 dBmV 38.61 dB 0 0 7 Locked 256QAM 10 837.00 MHz 10.00 dBmV 38.98 dB 0 0 8 Locked 256QAM 12 849.00 MHz 9.70 dBmV 38.61 dB 0 0 9 Locked 256QAM 17 879.00 MHz 9.30 dBmV 38.98 dB 0 0 10 Locked 256QAM 18 885.00 MHz 9.10 dBmV 38.61 dB 8 0 11 Locked 256QAM 19 891.00 MHz 9.10 dBmV 38.98 dB 10 0 12 Locked 256QAM 20 897.00 MHz 9.00 dBmV 38.98 dB 0 0 13 Locked 256QAM 21 903.00 MHz 8.70 dBmV 38.98 dB 0 0 14 Locked 256QAM 22 909.00 MHz 8.60 dBmV 38.61 dB 0 0 15 Locked 256QAM 25 927.00 MHz 8.50 dBmV 38.61 dB 0 0 16 Locked 256QAM 26 933.00 MHz 8.30 dBmV 38.61 dB 0 0 17 Locked 256QAM 27 939.00 MHz 8.40 dBmV 38.61 dB 0 0 18 Locked 256QAM 28 945.00 MHz 7.90 dBmV 37.36 dB 0 0 19 Locked 256QAM 29 951.00 MHz 8.00 dBmV 38.61 dB 0 0 20 Locked 256QAM 30 957.00 MHz 7.40 dBmV 37.64 dB 0 0 21 Locked 256QAM 33 357.00 MHz 9.80 dBmV 38.61 dB 0 0 22 Locked 256QAM 34 363.00 MHz 9.40 dBmV 38.98 dB 0 0 23 Locked 256QAM 35 369.00 MHz 9.50 dBmV 38.98 dB 0 0 24 Locked 256QAM 36 375.00 MHz 9.70 dBmV 38.98 dB 0 0 25 Locked 256QAM 37 381.00 MHz 9.50 dBmV 39.20 dB 0 0 26 Locked 256QAM 38 387.00 MHz 9.40 dBmV 39.50 dB 0 0 27 Locked 256QAM 41 405.00 MHz 9.40 dBmV 38.90 dB 0 0 28 Locked 256QAM 42 411.00 MHz 9.40 dBmV 38.60 dB 0 0 29 Locked 256QAM 43 417.00 MHz 9.50 dBmV 39.20 dB 0 0 30 Locked 256QAM 44 423.00 MHz 9.40 dBmV 39.20 dB 0 0 31 Locked 256QAM 45 429.00 MHz 9.40 dBmV 39.20 dB 0 0 32 Locked 256QAM 46 435.00 MHz 9.30 dBmV 39.20 dB 0 0 Upstream Bonded Channels Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power 1 Locked ATDMA 2 5120 kSym/s 23.90 MHz 39.00 dBmV 2 Locked ATDMA 4 5120 kSym/s 36.70 MHz 41.00 dBmV 3 Locked ATDMA 3 5120 kSym/s 30.30 MHz 39.00 dBmV 4 Locked ATDMA 1 5120 kSym/s 17.40 MHz 39.00 dBmV Current System Time: Thu Jun 06 18:17:42 20191.9KViews0likes0Comments