MikeD007
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Re: Problem with COX Contour receiver
I know they can hang for a long time, but after several minutes mine goes from the welcome screen to the connecting to experience screen and eventually it goes from the connecting to experience screen to a solid black or blank screen and I never get a picture or audio. If I leave it alone for an hour the TV eventually shuts down due to inactivity (but it never says "no input"). Thank you, I am going to try the coax and I will take it to the local Cox store to swap it out.132Views0likes0Comments- 159Views0likes0Comments
Re: Problem with COX Contour receiver
Thank you for the suggestions, the Contour receiver that has the issue is a Samsung XG2v2 HD. The unit will display the Welcome screen followed by the "connecting you to your experience" screen, but then the screen goes blank. A failed video output makes sense, but doubt Cox will just swap the box without a service call. Should I try using the coax "cable out" to the TV in lieu of the HDMI cable, maybe the issue is with the HDMI driver/output? Thoughts?2.2KViews0likes11CommentsProblem with COX Contour receiver
Our system has been problem free for several years, then a couple days ago I realized I could not get a signal from the main Contour receiver and the local TV. All of the other boxes (we have 3 others) are working fine, but the main box is not sending signal to the TV that's connected via HDMI. When I unplug it for a couple minutes and plug it back in it tries to start up and the TV displays the "welcome" screen for several minutes, and then the "connecting to your experience" screen followed by a black screen. With no response to any of the remote-control commands and no way to exit out, it's just a frozen black screen. The box still sends the cable signal on to our other three boxes, but I cannot figure out why we lost the signal at the TV that plugs into the Contour receiver. Thanks in advance, any and all suggestions are welcomed.3.9KViews0likes20Comments