MariaL
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Joined 11 years ago
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Re: Turn off MAC filtering?
Hi GatewayUser1, I'm sorry to hear you’re having trouble connecting your printer. I checked the Panoramic WiFi app, and I regret that it doesn’t have MAC Filtering settings. The best solution is to turn off Advanced Security. If that doesn't work, you can perform a factory reset. To factory reset the CGM4981, press and hold the WPS button on the back of the device for 60 seconds. All customized settings will be lost, and the device will revert to factory defaults, removing any settings that might block your printer. If this doesn’t solve your problem, we recommend contacting our experts through Cox Complete Care for further assistance. Cox Complete Care costs $10 per month with a three-month minimum commitment. It offers advanced technical support and education for applications, software packages, and devices, including basic device or system setup, enablement, configuration, device-to-device connectivity, synchronization, subsequent on-demand troubleshooting, and customer education. To learn more, please visit https://www.cox.com/residential/completecare.html.21Views0likes0CommentsRe: Why is it so hard?
Hi Tbesta, Cox provides the Support Forums as a service to its customers to help them obtain technical support, exchange ideas, and get information relating to Cox products and services. Billing and account issues that require the sharing of personal information aren't suited for a public forum. For further assistance, please email us at Cox.Help@cox.com with this post, your full name, and your complete address.35Views0likes0CommentsRe: Contour 1 guide search function only returns on demand programs not future play date channels
We know how important it is to have the search feature on the Contour 1 guide working properly, and we’d like to investigate this issue further. Can you please provide examples of your search query and the search results? We want to make sure we understand what is happening so we can take appropriate action.158Views0likes1CommentRe: Outage & No communication
Hi Unkindled98, I sincerely apologize for the impact of the outage. I know how frustrating it is to wait for services to be restored, and not having an estimated repair time makes waiting even more difficult. To investigate what’s happening, please email our team at Cox.Help@cox.com with this post, your full name, and your complete address.190Views0likes5Comments