ContributionsMost RecentMost LikesSolutionsRe: Why am I not able to play an Amazon Prime video through my Contour app? I'm having the exact same problem as Jeffr above. It's not the Contour box, mine is new. I'm able to sign into Prime Video thru the app on Cox, can see everything, and even see that it syncs. In other words, I can start watching a Prime movie on my phone, then go to the tv and that movie now gives me the option to Resume. But no matter what I try, when I hit play, I get the error that 'something went wrong'. Please figure out what the resolution is and post it here