letti001
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Joined 12 years ago
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Re: geolocation incorrect
My sentiment exactly. I am not even sure why I bother. Cox support for my Internet and Home Security not to mention TV has been less than ideal. They have been outsourcing and I do not even get Cox employees anymore when there is something with the alarm system. They send a contractor. The reason I signed up with them was for the internal Cox employee alarm care. If my whole email system were not stuck with cox emai, I would consider changing. But changing email as this juncture in life is tough. Ugh.37Views0likes0CommentsRe: geolocation incorrect
Here is an update. I was not able to get any help from Cox Technical Support. I have Cox Complete Care but I did not get any help other than being told that they are within their right to have the wrong geolocation and I was read the disclaimer. I sent an email request to one of the database geolocation sites and made a reuqest to have my geolocation changed. Here is the response: Dear Requester, We have reviewed and accepted your correction for IP range 24.xxx.xx.xxx/32. The corrected data should appear in next Friday’s update. We will not send additional confirmation emails for separate corrections (you have submitted) that are accepted within the next 24 hours. It seems that I may have a resolution. If it works.31Views1like2CommentsRe: geolocation incorrect
Here is my update. Just got off the phone with Cox Complete Care. The IP assignments are random and there is a disclaimer in the Cox information pack in that they cannot guarantee the IP address assignment in one's particular area. I tried resetting my external IP address, which was successful, but it assigned me again to the Tucson area. The agent told me to try to reassign the IP address earlier in the day, but that does not make sense since most people have their computers running continuously. I then asked about geolocation assignment times, and he did not have that information. In summary, my IP address has been assigned to a different region and I cannot do anything about it. I can sign up for a business account to get a static IP address as the only option. In the meantime, I did notfindresolution to my issue other than a proverbial shoulder shrug and "that's the way it is" answer. I am not happy with the answer but there does not seem to be a correction available. Other than switching to a business account or DSL.15Views0likes0CommentsRe: geolocation incorrect
The IP address assignment is for Tucson, AZ. I understand about the spyware, but the IP address is in a wrong geolocation and the browser seems to think I live in Tucson and gives me Tucson news. This morning, I was able to change my IP address for the modem by switching the MAC address on the router to the computer's MAC address. With modem reboot, I received a new IP address. Still Tucson. Just to be safe, i will run my spyware check this morning. COMPUTERr: HP Z6 Workstation, Windows 10 BROWSERS: Edge, Chrome, Firefox ROUTER: Netgear RX706Views0likes0CommentsRe: geolocation incorrect
Right now, I get all the Tucson news streaming to my homepage. I do not need that. Also, I cannot even search for the nearest FedEx store. It shows me the stores in Tucson. I try to change teh zip code for searches, but it does not always search correctly. Also, I do not know what occurs with Cox home security and my IP phone for 911 calls.37Views0likes2Commentsgeolocation incorrect
I have seen a post from several months ago but did not see a solution. For the past couple of weeks, my Geolocation has been set to Tucson but I live in Scottsdale. I called customer support. No help. I was told to reboot the modem. did that. Not help. I simply asked to be sent to Tier 2 and I was on hold for 15 minutes while the tech was getting authorization. then transferred to Tier 2 Wait time....25 minutes. Just to have somebody submit a ticket "to see what's going on" Now I need to wait a few days. Will update.3KViews0likes9CommentsDoorbell Video with Cox Homelife
Has anyone figured out a solution to having a doorbell video (like Ring) set up with Cox HomeLife? I do not see where there is a Zigbee doorbell video. XFinity has its own doorbell video monitoring and I think they use Zigbee as well. Thank you in advance. Sal2.5KViews0likes0CommentsRe: Homelife apps
I will add that the desktop online access is no longer supported. I accessed my homelife portal on my desktop but have an error with the touch panel. I then called c/s and the tech told me that the online access is end of life and no longer supported. We will need to always use our phone or touch panel to access the portal. I find this disappointing in that it is much easier to do any programming from a desktop that navigating the phone app. The new phone app is also disappointing in its design. The design should have input from end users. Just my two cents.5Views1like0Comments